125 West 45th Street, New York, NY 10036, United States of America
#127 of 414 hotels in New York
Guests' ChoiceBased on 831 hotel reviews
8.3Cleanliness
8.5
Comfort
8.7
Location
9.6
Facilities
8.1
Staff
9.0
Value for money
8.0
Free WiFi
8.3
Real Bookers. Real stays. Real opinions.
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End of dialog contentReviewed: May 16, 2024
Hasan
CroatiaRoom needs a deep cleaning. Wall papers were dirty, the mirror in the bathroom was broken, the switches of the lights were not functioning. I requested a silent room but they assigned me a room right next to the elevator!
The location is very convenient. All the staff were extremely helpful and friendly.
Stayed in May 2024
Reviewed: May 13, 2024
Madhvi
IndiaStaff was very friendly. The house keeping staff was very polite and helpful. The toiletries were very high quality.
Stayed in May 2024
Reviewed: May 12, 2024
Bonita
United KingdomBed was awkwardly positioned next to the window/walls. Aircon was a little loud. FYI no breakfast options but being so close to Times Square, it wasn't an issue.
Quiet, clean room, good sized bathroom, comfortable bed. Amazing location just off Times Square, perfect for 2 nights.
Stayed in May 2024
Reviewed: May 10, 2024
Tammer
United KingdomThe room was small. Then AC was too loud. The key never worked properly.
The staff were great. The location was superb,
Stayed in April 2024
Reviewed: May 8, 2024
Zachary
AustraliaThe location was great! The roo
Stayed in May 2024
Reviewed: May 7, 2024
Nina
Germanystaff was very friendly, Very good location, rooms are tiny but very clever designed
Stayed in May 2024
Reviewed: May 6, 2024
Sheetal
United KingdomGreat spacious room.
Stayed in May 2024
Reviewed: May 6, 2024
Dania
SwitzerlandThe view (back of the hotel) could’ve been better but ok, the rest was perfect.
Everything was perfect (location/room comfort/cleanliness/staff)
Stayed in April 2024
Reviewed: April 30, 2024
Urmatbek
Kyrgyzstancolor of wall inr room
Location is super
Stayed in April 2024
Reviewed: April 30, 2024
Rose
ItalyThe location was superb!
Stayed in April 2024
Reviewed: April 29, 2024
Garrett
IrelandOne of the lifts was out of action
Great location and great room
Stayed in April 2024
Reviewed: April 29, 2024
Francesco
ItalyThe hotel is most conveniently located near Times Square and is relatively close to anything interesting in Manhattan. The room was clean and comfortable; the staff were friendly and helpful. The lack of breakfast service would be the only blemish, but they are setting it up. The price is high by normal European standards, good by Manhattan standards.
Stayed in April 2024
Reviewed: April 29, 2024
Suzanne
Canada*Maintenance in the next room until midnight and by 7 am our first night. Too much noise. *Bathroom needs non stick mat for outside shower. Huge!!! liability. No shower curtain, water all over the bathroom floor after a shower. Shower tiles not slippery but floor tiles are! One bath towel not enough. Not a good situation…
Location. Clean. Kind staff.
Stayed in April 2024
Reviewed: April 26, 2024
Mireya
United States of America1 elevator for all floors and it is slow. Took forever and waited in line just to get into my room.
Room was great and clean. Only issue was check in time being pushed another 30 minutes after because no rooms were ready. Also my fridge was not working at all in the room and all food I put in there overnight spoiled.
Stayed in April 2024
Reviewed: April 25, 2024
Shmuel
Israelin real life the room was disappointing..it didn't look as much as the photos shows.. the way to operate the shower is very uncomfortable.. it felt like a dorm room..
the staff are always sweet and welcoming..security was good too.. bed is comfortable..the location is good. overall worth the price for the location.. in nyc you're mostly outside.
Stayed in April 2024
Reviewed: April 23, 2024
Robert
United States of AmericaAn elevator was out; the Basic room was like a large closet and it didn’t even have a chair to sit in; yes, it did have a larger bed frame —a ledge to sit on but this is only ok for small people or younger folks who can manage this type of arrangement. Not for me ever again.
Closeness to everything
Stayed in April 2024
Reviewed: April 22, 2024
Sarah
NetherlandsGreat location, you can walk to a huge part of manhattan. Room was good as well
Stayed in April 2024
Reviewed: April 22, 2024
Mario
CanadaWindows are not sound proof (extremely noisy at night as it is right in the middle of Times Square), room is very small, and seems bigger in the photos.
Location is fantastic and the staff was helpful holding our bags before check-in and after checkout!
Stayed in April 2024
Reviewed: April 21, 2024
Jördis
GermanyDue to the location and the hotel being surrounded by large buildings it is kind of dark.
Great hotel with a 5 min walk to Times Square. You do have to have in mind that it is really loud due to the location. We had to use earplugs (but were aware of it) so no complaint here. The staff was really nice and made us feel welcome. Room was not big but okay for two people and two small suitcases.
Stayed in April 2024
Reviewed: April 19, 2024
William
United States of AmericaNo inside restaurants or cafe. One elevator broken. Bathroom room had no shower curtain. Lightning was poor. Few amenities
Location. Refrigerator. Complimentary water. Front desk was helpful. There is parking ( at cost).
Stayed in April 2024
Reviewed: April 19, 2024
Elhard
United States of AmericaNo coffee maker. Had I known there was a hot pot I could have brought coffee. No one likes instant coffee. Also, a rain shower makes it difficult for women who take a shower but prefer to not get hair wet. There are many women travelers and the room felt more geared towards a male. These are my complaints but otherwise really enjoyed my visit. Plus I ❤️ NYC!
The staff was very cordial and the bed was comfy. Had a very n8ce visit!
Stayed in April 2024
Reviewed: April 18, 2024
A
United KingdomVery thin walls to next door guest and hallway so easily woken up if people return late and chat in room. One lift broken out of 2 and a looong wait as cleaners used same lift. Better knowledge on the city for European visitors needed for reception. Such as various types of places to eat, areas to visit, best guided tours, local dos and don'ts. Sustainability Wastage of changing towels way too often. An idea would be to add a sign seen in other hotels about "be kind to environment" and if guests need towels changed to leave on floor in bathroom when needing room cleaned.
Perfect location, very comfortable beds and super clean and fresh and stylish interior, great quality shampoo, conditioner and lotion. Friendly and knowledgeable staff at reception. Suggestions for better use of the room: - to add a small rail on wall next to sink to keep hand towels and a couple.of hooks by door to hang a wet jacket - change the round table to a square one. The round table is very inconvenient for beat utilisation of space - cannot make coffee, and read / write / plan the days activities without having to put stuff in th floor/bed. Had to move phone on the floor as in the way.
Stayed in April 2024
Reviewed: April 17, 2024
Maritza
United States of AmericaThey forgot restock the bottle of waters everyday, even after we had ask for it two days in a row, however they were very receptive and gave us the water at the lobby when we asked for it. More light in the hallways would be great.
Nice place, super friendly staff, perfect location.
Stayed in April 2024
Reviewed: April 14, 2024
Jennifer
New ZealandIt was very loud, both street noise and from the hallway and neighbouring rooms. The room was far more dated in appearance than the pictures.
Great location and helpful staff. The room was a good size for one person but would be very tight for two as there was no way to access the other side of the bed than to climb over.
Stayed in March 2024
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