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  5. Reviews of Best Western of Alexandria Inn & Suites & Conference Center

Reviews of Best Western of Alexandria Inn & Suites & Conference Center This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!

2720 North MacArthur Drive, Alexandria, LA 71303, United States of America

#16 of 21 hotels in Alexandria

Guests' Choice

Review Score

Based on 540 hotel reviews

6.8

Score breakdown

  • Cleanliness

    7.2

  • Comfort

    7.3

  • Location

    7.9

  • Facilities

    7.1

  • Staff

    8.0

  • Value for money

    7.3

  • Free WiFi

    8.2

Verified guest reviews from real Bookers

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Showing 76 - 100

  • Reviewed: September 18, 2021

    8.0
    Very Good
    • Leisure trip
    • Couple
    • King Room
    • Stayed 5 nights
    • Submitted from a mobile device

    Right in town, not far from good and grocery, wonderful customer service!

    Stayed in July 2021

  • Reviewed: August 17, 2021

    8.0
    Very Good
    • Leisure trip
    • Couple
    • King Room
    • Stayed 1 night
    • Submitted from a mobile device

    Could be cleaner

    Convenience

    Stayed in July 2021

  • Reviewed: June 15, 2021

    6.0
    If you just need a place to sleep you can stay here. I probably would not stay here in the future.
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds
    • Stayed 1 night

    Bathroom door was about to fall off - bottom half of the door was missing the trim and you could see the “hollow” inside of the door. Floor by the sink was sticky! Obviously a result of hair spray from previous tenants.

    Grab and go breakfast was a nice idea, however, we thought we were supposed to get yogurt in our sack but there was none there when we started eating.

    Stayed in June 2021

  • Reviewed: June 7, 2021

    6.0
    Excellent I would book again
    • Leisure trip
    • Couple
    • King Room
    • Stayed 1 night
    • Submitted from a mobile device

    Everything was fine and ready

    Check in went smooth no problem like the rooms

    Stayed in June 2021

  • Reviewed: June 1, 2021

    6.0
    I thought the price was a little high.
    • Leisure trip
    • Couple
    • King Room
    • Stayed 3 nights

    Room was warm as air was not cooling very well unless turned it all the way down Some staff not real friendly but maybe a long day for them - not sure

    Considering Covid19 Breakfast was alright, some items listed were missing on two days Room was clean - did request the microwave be changed as door would not close. It was changed out very quickly Bed was comfortable, little soft Pillows should be a little larger

    Stayed in May 2021

  • Reviewed: May 30, 2021

    6.0
    It was a nice little get away
    • Leisure trip
    • Family with young children
    • Queen Suite with Two Queen Beds - Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    No outside pool, on website it had a outside pool that why we had went but we made the best of it.

    It was nice and clean.

    Stayed in May 2021

  • Reviewed: May 22, 2021

    8.0
    Very Good
    • Leisure trip
    • Family with young children
    • Queen Suite with Two Queen Beds - Non-Smoking
    • Stayed 3 nights

    Could use a rehab, Carpet was stained.

    I loved having the space of a suite.

    Stayed in May 2021

  • Reviewed: May 20, 2024

    3.0
    This place isn’t worth the price
    • Family with young children
    • Queen Suite with Two Queen Beds - Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    We were only given two sets of towels(6 people total) called front desk was told that’s all they were allowed to put in the rooms apparently they were also having a pool party the pool was completely taken over kids were playing very rough in the pool no one else could enjoy the pool hot tub was not in working order later on that night the same kids are running up and down the halls upstairs called front office to report was told only he could was send security well security just walked right past them laughing the breakfast was horrible they didn’t open up the grill part the grits were watery the eggs were burnt bacon cooked too long

    We always stay here they use to be very nice comfortable facilities

    Stayed in May 2024

  • Reviewed: May 15, 2024

    10
    Me and my wife and kids had a good time
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds - Atrium View
    • Stayed 1 night
    • Submitted from a mobile device

    The breakfast was good and the location was nice

    Stayed in May 2024

  • Reviewed: May 13, 2024

    5.0
    Fair
    • Leisure trip
    • Family with young children
    • Queen Suite with Two Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Location is terrible. Building to suites is a separate building and smelled musty and old. Trash was overflowing at entrance, building is old and sketchy. Picture online is nothing like in person. It does not reflect how it actually looks. Sign does not even work at night. Was not impressed for $178.

    Stayed in May 2024

  • Reviewed: May 6, 2024

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • Queen Suite with Two Queen Beds - Non-Smoking
    • Stayed 1 night

    Breakfast with many options and they always kept replacing items. Very big room

    Stayed in May 2024

  • Reviewed: May 5, 2024

    1.0
    Don’t recommend
    • Family with young children
    • Queen Suite with Two Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Bad location hard to get into

    Bad location

    Stayed in April 2024

  • Reviewed: April 22, 2024

    1.0
    Lost my money
    • Business trip
    • Couple
    • Queen Room with Two Queen Beds
    • Stayed 1 night
    • Submitted from a mobile device

    Parking lot an area for my room is inaccessible is a laberinto my room is not cleaning is a very bad hotel

    Nacing

    Stayed in April 2024

  • Reviewed: April 10, 2024

    3.0
    Wont be staying again
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds
    • Stayed 1 night

    Roaches in the bathroom several , bathroom door didn’t close good for privacy ,very loud in the front by main road .

    Breakfast

    Stayed in April 2024

  • Reviewed: April 2, 2024

    10
    It was the best place for a engagement celebration
    • Couple
    • King Room
    • Stayed 1 night
    • Submitted from a mobile device

    It wasn’t anything I didn’t like

    Everything is clean room was beautiful

    Stayed in April 2024

  • Reviewed: March 10, 2024

    10
    Really nice and awesome stay!
    • Leisure trip
    • Couple
    • King Room - Atrium View
    • Stayed 1 night
    • Submitted from a mobile device

    Nothing to complain about.

    The rooms were so clean and smelt really good! The air conditioner worked soooo good! The showers were clean! The heated pool was beautiful! The staff was super nice and friendly! I will be staying here again!

    Stayed in March 2024

  • Reviewed: February 15, 2024

    9.0
    My stay was awesome, bed was very comfortable and room very clean.
    • Leisure trip
    • Solo traveler
    • King Room - Atrium View
    • Stayed 1 night

    I have always loved your hot breakfast(omelets), I was surprised that you had stop serving them, I asked the attendant what happened and he said, new owners!! I hope you'll bring that back soon!

    I loved the room, nice remodeling that BW has done.

    Stayed in February 2024

  • Reviewed: February 6, 2024

    10
    Very quaint and comfortable. Access to major highways and shopping.
    • Leisure trip
    • Couple
    • King Room
    • Stayed 2 nights

    N/A

    Enjoyed having a full breakfast offered. The room was a little cold at first, but heat worked much better the second night of our stay.

    Stayed in February 2024

  • Reviewed: January 20, 2024

    5.0
    Fair
    • Leisure trip
    • Couple
    • King Room
    • Stayed 3 nights
    • Submitted from a mobile device

    Stayed 3 nights and didn’t get our room cleaned once and never received clean towels!

    Checking in

    Stayed in January 2024

  • Reviewed: December 11, 2023

    10
    Best in a year.
    • Business trip
    • Solo traveler
    • King Room
    • Stayed 2 nights
    • Submitted from a mobile device

    My bed was a little too hard.

    Even though they were in the middle of renovations the place was exceptional. The staff were super friendly and professional.

    Stayed in December 2023

  • Reviewed: November 27, 2023

    5.0
    Great location n breakfast. The beds n staff r horrible
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds
    • Stayed 1 night
    • Submitted from a mobile device

    The staff was rude, the bathroom was super tiny n had mold all over, the bed was hard as a rock.

    The breakfast is amazing. And location is great

    Stayed in October 2023

  • Reviewed: November 8, 2023

    1.0
    Never Again
    • Couple
    • King Room
    • Stayed 1 night
    • Submitted from a mobile device

    Behind lamp table and bed was food and wrappers. Under bed was food ... plastic cups.... toilet tissue twisted and wadded. And some plastic balloon looking things. Yeah. That's right. Booked 2 nights. Stayed 1, and that was only because we arrived exhausted 1:30 am after driving for 9 hours for funeral. And breakfast WHAT a disappointment. I have stayed here many times, and breakfast is always the best part. NOT this time. Must be cutting back. They did on this returning customer.

    The location was good.

    Stayed in November 2023

  • Reviewed: November 1, 2023

    5.0
    Fair
    • Business trip
    • Solo traveler
    • Queen Room with Two Queen Beds - Atrium View
    • Stayed 1 night
    • Submitted from a mobile device

    nothing

    the property was clean peaceful and staff was welcoming and nice

    Stayed in September 2023

  • Reviewed: October 21, 2023

    9.0
    Wonderful
    • Family with young children
    • Queen Suite with Two Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Everything

    Stayed in October 2023

  • Reviewed: October 20, 2023

    4.0
    Would not stay again. Seems to be the theme with Choice properties.
    • Business trip
    • Solo traveler
    • King Room
    • Stayed 1 night
    • Submitted from a mobile device

    Room had broken dresser, coffee maker was not cleaned. It had a used filter in it. The bath sink would not drain or provide hot water. The breakfast was served cold?? I mean you’re talking eggs sausage grits etc all cold.

    Stayed in October 2023

Showing 76 - 100

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