Reviews of Best Western East Towne Suites This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!
4801 Annamark Drive, Madison, WI 53704, United States of America
#44 of 62 hotels in Madison
Guests' ChoiceReview Score
Based on 248 hotel reviews
7.5Score breakdown
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Cleanliness
8.1
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Comfort
8.0
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Location
8.4
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Facilities
7.7
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Staff
8.3
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Value for money
7.7
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Free Wifi
7.5
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Reviewed: May 14, 2024
Evelyn
United States of America1 review8.0Very Good- • Leisure trip
- • Couple
- • King Suite
- • Stayed 2 nights
The mattress was too soft. every time my spouse moved, so did I!
Room layout and bathroom.
Stayed in May 2024
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Reviewed: May 6, 2024
Ling
United States of America1 review8.0“Good”- • Leisure trip
- • Couple
- • Queen Suite with Balcony
- • Stayed 2 nights
- • Submitted from a mobile device
The breakfast was the same every day and it was boring.
I love how clean they kept the hotel.
Stayed in May 2024
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Reviewed: May 1, 2024
Fanda
United States of America7 Reviews8.0Very Good- • Leisure trip
- • Group
- • Double Suite with Two Double Beds
- • Stayed 3 nights
I had booked 2 rooms and I had requested joined rooms as a group of friends were traveling together. When we arrived we were told that the only rooms that were joined were King rooms and double rooms, not 2 double rooms. When I went to check out the women was walking away from the desk and told me to just drop my cards in the box. I told her I wanted a receipt, she seemed a bit annoyed with me. She wasn't very pleasant to deal with. I am not sure if there was supposed to be one or not but I was disappointed there was not a safe in the room.
I breakfast was pretty good. The room was clean.
Stayed in April 2024
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Reviewed: April 22, 2024
Debra
United States of America6 Reviews6.0Pleasant- • Leisure trip
- • Family with young children
- • King Suite with Sofa Bed and Walk-In Shower - Disability Access
- • Stayed 1 night
- • Submitted from a mobile device
Needs repairs that have been neglected
Stayed in April 2024
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Reviewed: April 10, 2024
Ck10629
Canada46 Reviews2 helpful votes6.0Pleasant- • Leisure trip
- • Solo traveler
- • One-Bedroom King Suite
- • Stayed 1 night
On the "maybe" side...the room was dark, the furnishing is skimpy and it just doesn't feel like you want to stay there any longer than necessary. The breakfast is to skip for. The are around the hotel has plenty of restaurants but it is essentially an empty shopping type space in the evenings....large big box stores and nobody around....
The positives...the bed is comfortable, the shower works. On the "maybe" side...the room was dark, the furnishing is skimpy and it just doesn't feel like you want to stay there any longer than necessary. There is a Keurig coffee machine in the room which is good.
Stayed in April 2024
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Reviewed: March 4, 2024
Nik
United States of America1 review8.0“It was good enough but not the best.”- • Family with young children
- • King Suite
- • Stayed 3 nights
- • Submitted from a mobile device
Lack of general maintenance in the rooms. Peeling paint, ripped sheets, moldy fridge, side wall of the tub coming off…
Location and quiet
Stayed in March 2024
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Reviewed: February 26, 2024
Khristina
United States of America17 Reviews7.0Good- • Leisure trip
- • Solo traveler
- • Queen Suite
- • Stayed 1 night
- • Submitted from a mobile device
They have no vending machine and the snacks they have for sale were stale and old. Breakfast was bleh and biscuits rock hard
Quite which was nice, hot shower was lovely, pleasant staff, great value for the room and was clean.
Stayed in February 2024
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Reviewed: February 26, 2024
Whitney
United States of America9 Reviews9.0“We had a great stay and would stay again.”- • Leisure trip
- • Family with young children
- • King Suite with Sofa Bed and Walk-In Shower - Disability Access
- • Stayed 2 nights
- • Submitted from a mobile device
Our tub and bathroom sink drained slowly.
The location was fantastic, the pool was nice, the staff was great and got us rooms right by each other!
Stayed in February 2024
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Reviewed: November 15, 2023
Fuchs
United States of America4 Reviews8.0Very Good- • Travelers with friends
- • Double Suite with Two Double Beds
- • Stayed 1 night
- • Submitted from a mobile device
There was police presence pretty much throughout our evening stay. Made me question the safety of the area. Would have like two TVs. One for the bedroom and a separate for the sitting area so that I could watch TV in the middle of the night without disturbing the others who were sleeping.
The rooms were comfortable and spacious.
Stayed in November 2023
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Reviewed: November 14, 2023
David
United States of America10 Reviews7.0“Pretty decent and good value.”- • Leisure trip
- • Couple
- • Queen Suite
- • Stayed 3 nights
The aerator on the bathroom sink had been cross-threaded so it sprayed two streams outside the main stream and the main stream came out at an angle. Also, the tub drain was a bit slow.
Breakfast was pretty good. Room was good but bathroom had a couple of minor problems. See next question. Location was convenient and price was a good value.
Stayed in November 2023
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Reviewed: November 13, 2023
Pa
United States of America1 review9.0“It was quick and easy!”- • Leisure trip
- • Solo traveler
- • Queen Suite
- • Stayed 1 night
- • Submitted from a mobile device
The door lock in the room was broken…
The staff at the counter were super nice!!
Stayed in November 2023
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Reviewed: November 4, 2023
Youngkyun
South Korea11 Reviews8.0Very Good- • Business trip
- • Group
- • Double Suite with Two Double Beds
- • Stayed 3 nights
- • Submitted from a mobile device
nop
clean & good location
Stayed in October 2023
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Reviewed: October 21, 2023
Blake
United States of America1 review7.0“comfortable stay for the price. if you want full scenery and splendor of Madison, stay downtown”- • Leisure trip
- • Couple
- • Queen Suite with Balcony
- • Stayed 1 night
in-room wifi did not work most of the stay and phone in room wasn't functional when I wanted to ask guest services if it was working. wish the location had a little more scenery for the balcony rooms since it is mostly surrounded by strips malls and outlets.
Very spacious room for the price. No noise from neighbors or staff in middle of the night. Friendly staff. bed was very comfortable and good curtains that kept the sunlight out of the room. everything to see or do in Madison was about a 20 minute drive away and accessible.
Stayed in October 2023
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Reviewed: October 16, 2023
Brian
United States of America3 Reviews7.0Good- • Leisure trip
- • Couple
- • Double Suite with Two Double Beds and Murphy Bed
- • Stayed 2 nights
- • Submitted from a mobile device
Bathroom. Better shower heads and more room in the bathroom
Location and price
Stayed in October 2023
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Reviewed: October 15, 2023
Lynda
United States of America4 Reviews1 helpful vote9.0Wonderful- • Leisure trip
- • Group
- • Double Suite with Two Double Beds
- • Stayed 1 night
The room was stocked with what we needed and well arranged.
Stayed in October 2023
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Reviewed: September 22, 2023
Lois
United States of America1 review8.0Very Good- • Leisure trip
- • Solo traveler
- • Queen Suite
- • Stayed 2 nights
- • Submitted from a mobile device
The desk clerks didn’t seem to know about my reservations & payment through booking.com. They wanted me to pay again.
Stayed in September 2023
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Reviewed: September 7, 2023
Andrea
United States of America12 Reviews2 helpful votes8.0“Comfortable and very clean”- • Leisure trip
- • Couple
- • Queen Suite
- • Stayed 6 nights
- • Submitted from a mobile device
The bed was comfortable but not quite firm enough for two people. Would have preferred a bit firmer mattress. Also the bathroom fan might be going out, it was making a loud noise.
Excellent swimming pool, delicious breakfast, and friendly staff were the highlight. The extra couch and chairs were very comfortable. The argan oil shampoo and soap provided were excellent. Housekeeping was provided only by request, but our requests were met quickly and efficiently.
Stayed in September 2023
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Reviewed: September 4, 2023
Rachel
United States of America24 Reviews1 helpful vote7.0“A good rest for a weary traveler.”- • Business trip
- • Solo traveler
- • Double Suite with Two Double Beds
- • Stayed 1 night
Everything was fine. Nothing special, but nothing to complain about.
It was close and convenient to the route I was traveling. Most of the hotels in the area were full. This facility was available, clean and convenient.
Stayed in July 2023
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Reviewed: September 4, 2023
Laura
United States of America1 review9.0“I definitely stay again.”- • Leisure trip
- • Solo traveler
- • Queen Suite
- • Stayed 2 nights
- • Submitted from a mobile device
Tables at breakfast weren't wiped off in a timely manner.
Loved the avocados for breakfast. Super nice staff.
Stayed in September 2023
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Reviewed: August 14, 2023
Heath
United States of America1 review6.0“I would probably pick one of the numerous other hotels in the area if I went back.”- • Leisure trip
- • Couple
- • King Suite
- • Stayed 1 night
- • Submitted from a mobile device
I booked a king suite and when I got there they gave me a small queen room. When I showed him my booking receipt he said the best he could do was a double queen room. It was fine but not what I paid for. Also the hotel just seemed run down. I'm not a super picky person but they just did not seem to take a lot of pride in the overall appearance of the place. That being said the staff was very nice.
The breakfast was good.
Stayed in August 2023
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Reviewed: August 14, 2023
Darin
United States of America8 Reviews7.0Good- • Leisure trip
- • Family with young children
- • Double Suite with Two Double Beds
- • Stayed 1 night
- • Submitted from a mobile device
The fan in the bathroom sounded like a diesel truck warming up in the winter time..it was very loud and scared my 11 year old daughter enough that she wouldn't take a shower
The breakfast was good and the staff was friendly
Stayed in August 2023
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Reviewed: August 10, 2023
Michelangelo
Italy27 Reviews9.0“Clean and well maintained”- • Leisure trip
- • Family with young children
- • Double Suite with Two Double Beds
- • Stayed 1 night
- • Submitted from a mobile device
The WI-FI disconnected frequently
Clean and well maintained facility, the breakfast was included
Stayed in August 2023
-
Reviewed: July 29, 2023
Paul
United States of America19 Reviews9.0Wonderful- • Leisure trip
- • Couple
- • King Suite
- • Stayed 1 night
Bed very comfortable!
Stayed in July 2023
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Reviewed: July 26, 2023
Paquita
United States of America21 Reviews1 helpful vote8.0“Great Business trip”- • Business trip
- • Group
- • Double Suite with Two Double Beds
- • Stayed 1 night
Nothing
Breakfast was very good. The shower was hot and relaxing. Didn't get a chance to get in the pool but it looked great. The staff was so helpful and nice
Stayed in July 2023
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