850 Palomar Airport Road, Carlsbad, CA 92011, United States of America
#40 of 49 hotels in Carlsbad
Guests' ChoiceBased on 1508 hotel reviews
7.3Cleanliness
7.7
Comfort
7.7
Location
8.7
Facilities
7.4
Staff
8.4
Value for money
7.2
Real Bookers. Real stays. Real opinions.
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End of dialog contentReviewed: May 15, 2024
Mw-traveler
United States of AmericaThere were two things. One, we booked two rooms side by side, and in one of them the air conditioning didn't work. We noticed right away and let them know. We were told it would be fixed the next day. We were in Legoland that day, so we didn't taste it out until the evening when we got back. It still didn't work. Unfortunately, communication between staff is nonexistent, and we had to explain the same thing again and convince them that we had told them when we checked in. We opted to stay in the room because we didn't want to separate from the other room, and that was our choice. But that was it. All talk of that ended there. The other thing was the Legoland shuttle schedule. It is not available all day, and you have to catch the last shuttle BEFORE the park closes which is ridiculous considering we traveled a long way to enjoy the park and we weren't going to leave it early.
Clean facilities in a fantastic location. Because it was heated, our little one was able to enjoy the pool most of the day. She had so much fun. The food court next to the hotel was also fantastic, and considering no food service is provided, it is very necessary. The facilities could use a little updating, but for the most part, they have been well maintained.
Stayed in April 2024
Reviewed: May 15, 2024
Nadine
United States of AmericaBeds uncomfortable, to to soft. Air didnt work properly
The location. The ambience . Courtyard. Peaceful
Stayed in May 2024
Reviewed: May 1, 2024
Dongmei
CanadaCleaning& facility
Heating pool, nice staff
Stayed in April 2024
Reviewed: April 29, 2024
Maria
United States of AmericaYou can hear everything through the walls. Housekeeping never showed up to our room.
The location of the property is perfect , rooms are spacious, beds were very comfortable, the fridge and microwave in the room come in handy. Really enjoyed the swimming pool.
Stayed in April 2024
Reviewed: April 27, 2024
Alena
United States of AmericaThe room is too warm despite the ac being on.
The cost and proximity to everything
Stayed in April 2024
Reviewed: April 26, 2024
Terri
United States of AmericaLoud neighbors and thin walls
Proximity to amenities and family
Stayed in April 2024
Reviewed: April 13, 2024
Alyssa
United States of AmericaThe rooms are in rough shape with paper thin walls. Hot tub was too filthy to use.
Location is great. Shuttle to Legoland. Adjacent to Windmill.
Stayed in April 2024
Reviewed: April 11, 2024
Sergey
United States of AmericaMostly nice stay but the place isn't without its problems; for example, the area around the pool was full of cigarettes butts, and i didn't feel comfortable letting kids to play around.
Convenient shuttle service to legoland.
Stayed in April 2024
Reviewed: April 8, 2024
Samantha
United States of AmericaPerfect location and good price
Stayed in April 2024
Reviewed: April 6, 2024
Rosalinda
United States of AmericaThe building is a little old and can use some updating but overall it wasn’t bad
The location was perfect. Right across from the outlets and restaurants. The staff was friendly
Stayed in March 2024
Reviewed: April 6, 2024
Dario
United States of AmericaNo breakfast
Close to legoland
Stayed in March 2024
Reviewed: April 3, 2024
Michelle
United States of AmericaReally hard to get a hold of front desk only ever two people…
Heater pool, big rooms convenient to a lot of places
Stayed in April 2024
Reviewed: April 2, 2024
Steve
CanadaWasn’t near to beaches or the town center
Stayed in March 2024
Reviewed: April 1, 2024
Beatriz
United States of Americathe sheets were not as clean as before
location is great. access to many places
Stayed in March 2024
Reviewed: March 30, 2024
Craig
United States of AmericaHouse cleaning seemed to go on all day and yet we were there for three nights and no one ever cleaned our room or replaced our towels and yet upon checkout we were charged $16.00 a night for maid service. Room was noisy with some sort of fan above our room that ran 24/7. Didn’t realize the air conditioning didn’t work until about midnight the last night when I turned it on. The checkout lady wouldn’t speak to me, language issue or just rude?
Nice location, beautiful grounds.
Stayed in March 2024
Reviewed: March 28, 2024
Mozhdeh
CanadaThe service was not good. For example there was a coffee machine with some coffee and tea choices in the room but no milk or sugar! And of course no minibar or anything like that! We wanted to use the pool but they had sent all the towels to be washed! I mean it looked like it just needed a little bit more effort to provide a perfect experience!
The location is perfect, close to shopping area and good restaurants! Also it is walking distance from legoland and flower garden. The green area and the pool were beautiful. The room was clean and the bed was comfortable. Also I liked the low-waste shampoo container in the bathroom.
Stayed in March 2024
Reviewed: March 25, 2024
Maggie
United States of AmericaLocation
Stayed in March 2024
Reviewed: March 24, 2024
Amanda
CanadaThey didn’t mention at check in that housekeeping only came when requested.
The mall and Tesla supercharger was across the street. The pool was nice and big.
Stayed in March 2024
Reviewed: March 22, 2024
Stephen
United States of AmericaThe sliding door facing the pool was nonfunctional, but I let them know.
Great location and walking distance to food and shopping opportunities.
Stayed in March 2024
Reviewed: March 13, 2024
Stéphanie
CanadaThe bathroom
The pool and spa
Stayed in February 2024
Reviewed: March 12, 2024
Adriana
United States of AmericaI expected it a little more luxurious for the price.
It was close to beach and restaurants.
Stayed in March 2024
Reviewed: March 11, 2024
Kassandra
United States of AmericaThere were nosies outside or on the roof of the room that we could not figure out what was making them. The bathroom door would not close completely too.
It was super close to Lego land, and it has many restaurants nearby and store so we didn’t have to travel far. Also the beach is literally less than 10 minutes away.
Stayed in March 2024
Reviewed: March 11, 2024
Marivel
United States of AmericaDirty, they won’t clean your room daily unless you ask for it, (I was not told this) yet they charge you an amenity fee.
Friendly staff, nice location, lots to do near hotel
Stayed in March 2024
Reviewed: March 3, 2024
Haylee
United States of AmericaDidn’t have control over thermostat. We were cold.
Room was clean and what we expected. Enjoyed the little patio off the back.
Stayed in March 2024
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