Called front desk 3 times, starting at 10:40 PM, to unclog toilet. Maintenance finally showed up at 12:15 AM. Employee unclogged toilet and told me I needed to clean water up that he dripped on floor because it was probably dirty. ???? All other staff at hotel were exceptionally nice.

Stayed in May 2024

I didn’t like have to pay for resort fees since I had no use for any of them and didn’t use any of them. It should be an option.

Size of the room and the in room fridge was good size. Good choice of coffe pods

Stayed in May 2024

Casino was great.

Stayed in April 2024

Valet not available. Luggage assistance not offered. Stairs to get to elevator were excessive and very hard to carry luggage up. Housekeeper knocked on door multiple times even though we were checking out. No circus acts. Multiple restaurants not open. No shows available.Staff hard to aceess.

Comfortable bed. Good Showers. Clean.

Stayed in May 2024

That my husband never left the casino. Well be divorce on Friday.

I liked the set up, the way the kids could move around and get to us. They were right across the hall, we were close to the arcade. I love the texting room service.

Stayed in April 2024

The one window we had. It took a night in a half to figure out that there was a way to block out the lights from the city. I do not know was the point of that first window blocker is if you have a second one behind much stronger. You could have had your staff hand out maps because that whole hotel is a real maze.

The bed, the arcades and the chairs

Stayed in May 2024

The condition of the room, had several problems with lighting, tub was clogged when we first used it. Did get fixed. The lighting was never fixed. Not enough gaming areas. Escalators we're always closed off in one area or another.

The staff was excellent, friendly, helpful, knowledgeable. Willing to help in any way. Valet was awesome way to go Carl 👍

Stayed in May 2024

The bed was hard. To the point I left very early in the morning.

The staff were very helpful and friendly.

Stayed in May 2024

Old and outdated, confusing to get around, very long walk from check in to towers, carnival area dirty, unable to play half the games. Restaurants are in the next casinos/property’s

Price for downtown. Beds were amazing, check in was fast and easy, view was decent. Employees, are nice.

Stayed in March 2024

I forgot my Jacket in the room period and it took 3 hours for me to get it back.

Check in was easy. Checkout was not.

Stayed in April 2024

Since I've been booking for almost a year .I have a bad knee and it's hard when your escalator are not working. They have not been working for a long time .

Food was great

Stayed in April 2024

The A/C unit was loud and there's no "fart fan" in the bathroom

Room was clean and quite

Stayed in April 2024

Microwaves in the rooms, especially considering the prices you charge. Many people advised me to stay at a Resort which does have microwaves in each room.

The room was decent, however, there was no microwave to heat my take-out food or to warm the food I brought from home. I remember having microwaves in the room when I stayed at Circus Circus in Reno or other Casinos years ago. I wonder why this has changed, I was not delighted by not having a microwave in the room.

Stayed in April 2024

The room was old, the temp was either too hot or too cold. The ac unit was loud and so were my neighbors.

It was clean

Stayed in April 2024

The car next to ours in the parking garage was vandalized. Every window broken out. So we won't ever stay there again.

The room s were clean and modern.

Stayed in January 2024

They’re in remodeling the place and my kids have to go through the casino area and I didn’t liked it. Specially with all the smoke from the people smoking in the casino

Rooms are really clean

Stayed in April 2024

Bed was hard as a rock. 2 chairs in room were so uncomfortable I had to sit on the bed.the chairs need replacing ,as you just sunk down in them, until your back ached. It seemed like every escalator going down to lobby to check in were broken, so had to use stairs.

I liked the size of the room.good towels.all bathroom soaps, shampoo was very good. Casino was close to where I wanted to go,

Stayed in April 2024

The only thing I do not like about the Casino is the smell of cigarettes even in the non smoking area! The Food Court has limited choices, they only have Panda Express, Habit, and Sub-way & Pizza.

The Location.

Stayed in March 2024

Parking was to far away and rooms far from parking structure

Family friendly

Stayed in April 2024

I prefer being checked in by a human. Self check-in didn't recognize my credit card using the tap feature. The resort fee was almost as much as the room. Gym had outdated gym equipment, The sun was shining in, making the room hot. The parking garage stairwells were filthy and had peeling paint on the hand rails. Water stained ceiling tiles and peeling paint walls can be seen throughout the hotel. One would think the cost of one's stay would go towards some of the upkeep and appearance of the hotel. The escalators leading to and from the hotel registration lobby were broken and blocked off. This made getting checked in inconvenient, because we had to take the long way to get down there from the green garage, where we arrived. Wheb I called the front desk from my room, I was told the circus performances ended at midnight. We went to the arcade to see a show around 10 pm. Found the stage empty. Arcade employee told us there wouldn't be a performance till the next evening. My friends were disappointed since it was there 1st time here. Employees at the arcade looked miserable. It was sad.

I booked through booking.com, the price was affordable. Free self parking. The buttermilk restaurant had delicious food, (a little pricey). Rooms were clean and comfortable. I was happy my request for a room with a view was met.

Stayed in April 2024

Noisy ass neighbors

Stayed in March 2024

Only complaint I have is the smoking of cigarettes inside the property where their are families / kids / pregnant women / non smokers etc that have to endure the second hand smoke and the smell, which is a bit overwhelming.

I liked how it was well kept. Plenty of things to do from the arcade , watching the little performances, casino , a few stores/gift shops, plenty of food options , food court for a quick bite, and restaurants. Really liked how the hotels were connected on top but you can pass through all of them through downstairs and having a short walk outside.

Stayed in March 2024

Should have moving sidewalks to get over to Sky Tower.

Room was great but in Sky Tower which was a long walk.

Stayed in March 2024

The first night, there was a couple next door with a baby and a toddler. I was dead asleep when they went into the room. The couple made no effort to quiet the children for at least two hours. There were lots of shops, drinking spots, etc that were closed during my weeklong stay. I understood places going dark on a Monday but on a Thursday night?!

The bed was comfortable.

Stayed in March 2024