Might be an American hotel thing but would have preferred other options for milk in room than creamer for our coffees (eg uht or fresh milk)

Great location, comfy beds and pristine rooms

Stayed in August 2023

Free tea and coffee on the top floor are a nice touch, however lots of times there was no hot water or coffee in the evenings. No breakfast on the property. The minibar stocked up, but not free (although price is $2 or $2.50 for most if the staff). Parking is expensive, but we agreed it was our best option. Game room has everything outdated, pool table is awfully cheap, and air hockey worn out, darts are broken.

Spacious, clean room. Very quiet despite being right in the middle of the city. Having parking a big advantage, although expensive ($58 with tax), however you don’t really save if you park elsewhere, as it comes to $50 anyways (or more like $70 in other hotels) - but at least you don’t have to walk anywhere to get a car. Kind of mid range for Union square area. Check in and check out fast, lobby always has music, elevators too. Turndown service was nice, reminded of the cruise. Good blackout curtains, firm mattress. Ironing board was a little wobbly. They have umbrella in the room. Didn’t provide slippers, although bathrobe is there. Wish they had breakfast on the premises, but there are a few places walking distance. Close to cable car, but a decent walk to the piers, be prepped. Some creepy areas 6th and 7th street, but you can easily avoid going there.

Stayed in July 2023

A little dated, could use some refurbishment

Clean and spacious

Stayed in August 2023

Limited Housekeeping services but we managed. Wasn't a problem

Very well located property, just minutes from everywhere, and the Hop on Hop off bus too. Staff were exceptionally helpful courteous, and nothing was too much trouble. Spacious , clean rooms too.

Stayed in August 2023

Shower was cold in the men’s gym.

The most comfortable hotel I have ever stayed at. Pure luxury, The bed was amazing! linen & towels where first class. I felt like a king.

Stayed in August 2023

One minor caveat: the relatively small room inventory (it's primarily a timeshare) means options like early check-in can be tough if you're traveling for business.

Donatello is of that breed of hotel that still recalls old-fashioned hospitality and comfort: a room with some size and a proper couch and closet, real fixtures in the bathroom, an actual view. A club on the roof where you can relax and work! At a time when SF has not a whole lot to offer, the folks here are working overtime.

Stayed in July 2023

Expensive parking!

The club room is wonderful and a relaxing lounge to start the day or for breaks. The central downtown location is convenient for walking to restaurants and stores!

Stayed in July 2023

they added some parking charges by mistake, it took a bit of arguing and half an hour to get it reimbursed.

quiet, comfortable, friendly lobby staff

Stayed in June 2023

N/a

The location was great - near Union Square and was nice and quiet. Very helpful and friendly staff.

Stayed in July 2023

The pod coffee machine in the room wasn't great - would have preferred a simple jug/kettle.

A very comfortable room in a quiet hotel with good facilities. Reasonably walking distance to public transport options, and a lot of cafe/restaurant options within a two block radius. Like all of SF there were street people in the general area but we never felt unsafe.

Stayed in July 2023

No microwave in room. Rather expensive.

A friendly hotel staffed by people keen to make you feel comfortable. Excellent location close to Union Sq and providing easy access to transportation.

Stayed in June 2023

There was a lot of noise from nearby building (like large objects being dumped by a dump truck) during the night. The view from our window was of a lot full of garbage. A lot of unhoused people in the neighborhood.

Room, bed, staff super friendly, close to Union Square.

Stayed in July 2023

Not applicable

Stayed in July 2023

Location and cleanliness

Stayed in April 2023

The windows in the room sounded like one was open although it wasn't and the street beneath is quite noisy.

Very clean, helpful staff and lovely club on the top floor to relax with a complimentary coffee or tea. Very light, airy and well decorated reception area. Very accommodating for luggage storage and early check-in with no fuss.

Stayed in June 2023

The property is marvelous. Being on the edge of the Tenderloin can make it a bit sketchy for walking. But you’re a block off of Powell and Union Square and all transportation is very convenient.

The rooms were spacious and nicely decorated. Very comfortable bed and wonderful bathroom. They also provided daily service and even delivered nightly chocolates and a newspaper!!

Stayed in June 2023

Hearing the toilet flushing and showers from other rooms throughout the night. Not having a larger fridge to store grocery items.

Everyone was welcoming and friendly, from reception to housekeeping, especially La Juana -phenomenal customer service. The room was very comfortable, and provided amenities were great. The location provided easy access to sites and shopping.

Stayed in June 2023

Extremely helpful and courteous staff

Stayed in June 2023

Location and room was great

Stayed in June 2023

Fantastic room and comfortable bed

Stayed in June 2023

Nothing bad to mention whatsoever which is shocking.

Great location. Close to everything and good surrounding amenities.

Stayed in June 2023

No boiling kettle. Need to go up to club house to get hot water

Clean and big room Bed was comfy

Stayed in June 2023

nice staff, great location, good sized rooms

Stayed in June 2023

nothing I disliked

Room was a great size and the bed was super comfy. Location was really good and the staff were super friendly

Stayed in June 2023

room was noisy at night especially as it could be reduced with retro fit double glazing

central location

Stayed in June 2023