2435 Atrium Way, Nashville, TN 37214, United States of America
#147 of 362 hotels in Nashville
Guests' ChoiceBased on 8144 hotel reviews
8.2Cleanliness
8.6
Comfort
8.6
Location
8.5
Facilities
8.4
Staff
8.4
Value for money
8.5
Free WiFi
8.0
Real Bookers. Real stays. Real opinions.
Read more– opens a dialog boxEach review score is between 1–10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We're currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate "subscores" in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money, and free Wifi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an accommodation that you booked through our platform if you stayed there, or if you got to the property but didn’t actually stay there. To edit a review you’ve already submitted, contact our Customer Service team.
We have people and automated systems that specialize in detecting fake reviews submitted to our platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone who spots something suspicious can always report it to our Customer Service team so that our fraud team can investigate.
Ideally, we'd publish every review we get, positive and negative. However, we won’t display any reviews that include or refer to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out. We may stop showing reviews once they’re 36 months old, or if the accommodation has a change of ownership.
An accommodation can reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (e.g. language, whether it’s just a rating or contains comments as well, etc.). You can sort and/or filter them by time of year, review score, and more.
Sometimes we show external review scores from other well-known travel websites, but make it clear when we do this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly, without limiting expression or strong opinions. They're also applicable regardless of the comment's tone.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include hate speech, discriminatory remarks, threats, sexually explicit remarks, violence, or the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and other similar details.
The opinions expressed in contributions are those of Booking.com customers and properties, and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options might be available (by type of traveler, by score, etc...).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
End of dialog contentReviewed: April 30, 2024
Sandra
United States of AmericaCould use updating of exterior trim boards and painting of boards.
Room, comfortable bed, breakfast, ‘happy hour’
Stayed in April 2024
Reviewed: April 30, 2024
Kelly
United States of AmericaWe had loud noisy neighbors.
Bed was comfortable,room was clean. Convenient location & good price. Good breakfast.
Stayed in April 2024
Reviewed: April 30, 2024
Sharon
United States of AmericaAll was great
Nice suite breakfast was excellent Shuttle service to city exceptional
Stayed in April 2024
Reviewed: April 30, 2024
Martha
United States of AmericaWe booked the room for 5 nights but our plans changed and we checked out one day early. The hotel charged us for all 5 nights when we only stayed 4 nights. I called and spoke with the manager, Shane about the extra night charge and he said he would refund our money for that night. When I checked my credit card statement the refund was pending as was a new charge for the same amount as the refund. The manager seemed to have a hard time understanding that we were charge for a night that we didn't stay.
The room was very clean. We enjoyed the evening cocktails.
Stayed in April 2024
Reviewed: April 28, 2024
Edward
United States of AmericaClean, friendly staff, good breakfast, and having a shuttle to take into town was a big plus.
Stayed in April 2024
Reviewed: April 27, 2024
Gene
United States of AmericaThe reason I can't stay here remains that their Internet connectivity is so poor, especially in the back corner king-suite rooms. It's a shame that our choices are being skewed by something so easy and inexpensive to fix, but I work in tech support and carry a laptop for on-call situations. I've had to leave the property just to hook up properly to a VPN. I've made two trips to Nashville since this one and have had to choose a different property.
Room is good and the property is in a convenient location. Happy hour and a nice hot breakfast were a great plus as well as the hot tub. Facility was clean and seemed well maintained.
Stayed in February 2024
Reviewed: April 27, 2024
Audrey
United States of AmericaWould have liked bottles of water in room
Angie at the front desk was wonderful, like the reception and drink coupons; bartender was very friendly, room clean and very comfy
Stayed in April 2024
Reviewed: April 27, 2024
Richard
United States of AmericaWas informed that there were not any extra pillows available. Really needed one for better body support and better sleeping
Hot tub working, very nice breakfast, enjoyed the free cocktails and snacks, staff very friendly.
Stayed in April 2024
Reviewed: April 25, 2024
Debora
United States of AmericaThe breakfast was ok. It was in a crowded area. Not much room to move around.
The property was located near the highway. It was close for our trip to grand ole opry. The staff was pleasant.
Stayed in April 2024
Reviewed: April 24, 2024
Alison
United States of AmericaNo complaints at all
Super helpful staff. Clean rooms and plenty of towels. Happy hour and breakfast. Near amenities and airport
Stayed in April 2024
Reviewed: April 22, 2024
Hardiman
United States of AmericaStaff member at the counter on her phone while customers standing there like we were bothering her and those Damn kids running up and down the hall and nosey customers
It's as okay
Stayed in April 2024
Reviewed: April 22, 2024
Sean
United States of AmericaThe front desk attendant at night .
Location and comfort
Stayed in April 2024
Reviewed: April 21, 2024
Theresa
United States of AmericaInternet connection for Zoom call - sketchy!😟
All good! Large selection (breakfast). Nice Happy Hour.
Stayed in April 2024
Reviewed: April 20, 2024
Janny
AustraliaUnfortunately front desk very rude. She seems not happy to work. I believe can be trained a little bit.
Very nice hotel. Everything is good apart from welcoming part.
Stayed in April 2024
Reviewed: April 20, 2024
Paul
United KingdomDespite the no smoking rules there was always a whiff of weed in the corridors. Not something that bothered me due to a misspent youth, but I imagine it would upset some..... ?
Great proximity to the airport and the ladies on the front desk couldn't of been more friendly and helpful. Plenty of parking and breakfast was great!!
Stayed in April 2024
Reviewed: April 19, 2024
Debbie
United States of AmericaAll was great with the exception of one drunken couple loudly arguing while we were trying to sleep ☺️
The location was great. The complimentary breakfast had a great assortment and was well stocked. The beds were comfortable and the showers were nice and hot. Housekeeping cleaned our room each day and provided fresh towels daily. The complimentary happy hour was an added bonus.
Stayed in April 2024
Reviewed: April 19, 2024
Muzaffer
TurkeyAir condition
Location,breakfast,shuttle to down town
Stayed in April 2024
Reviewed: April 18, 2024
Kristin
United States of AmericaThe continental breakfast was barely warm and the room had a funky smell but overall was a good hotel.
The location was centrally located to several points of interest and the staff was very friendly.
Stayed in April 2024
Reviewed: April 17, 2024
Tyesha
United States of AmericaKind of small
Quite, offer good amenities.
Stayed in April 2024
Reviewed: April 17, 2024
Debbie
United States of AmericaBreakfast was yum ! Fresh an hot . Great selections Loved it
Stayed in April 2024
Reviewed: April 16, 2024
Marcia
United States of AmericaNothing
Breakfast was very good.
Stayed in March 2024
Reviewed: April 16, 2024
Lamont
United States of AmericaDidn't have enough smoking and couldn't smoke on balcony
Quiet
Stayed in March 2024
Reviewed: April 16, 2024
Deborah
United States of AmericaWell kept and great patio. Breakfast was filled with many choices and delicious. Would recommend to others.
Stayed in April 2024
Reviewed: April 16, 2024
Sheliah
United States of AmericaFriendly staff, evening wine down, location and price
Stayed in April 2024
Ha Long, Vietnam
Maple Ridge, Canada
Fabriano, Italy
Wagrain, Austria
Fumane, Italy
Barcelona, Spain
Donnellys Crossing, New Zealand
Budva, Montenegro
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property, they check out how quiet the room is, how friendly the staff is, and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content