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  5. Reviews of Comfort Inn University

Reviews of Comfort Inn University This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!

1 Flint Road, Amherst, NY 14226, United States of America

#13 of 17 hotels in Amherst

Guests' Choice

Review Score

Based on 333 hotel reviews

7.0

Score breakdown

  • Cleanliness

    7.3

  • Comfort

    7.5

  • Location

    8.4

  • Facilities

    7.1

  • Staff

    8.3

  • Value for money

    7.2

  • Free Wifi

    7.5

Verified guest reviews from real Bookers

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Showing 76 - 100

  • Reviewed: March 8, 2024

    9.0
    Our regular - close to 290 exit.
    • Leisure trip
    • Couple
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 1 night

    Just a very nice simple motel. Lots of little touches that make me think they are thinking - picnic tables - nice woods view from breakfast room - enough light to read at night etc.

    Stayed in March 2024

  • Reviewed: February 26, 2024

    9.0
    Wonderful
    • Business trip
    • Solo traveler
    • King Room - Non Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    I have stayed here before, and it was convenient to where I needed to be for my travel, I would certainly come back and stay again

    Stayed in February 2024

  • Reviewed: January 28, 2024

    1.0
    Will not be back
    • Leisure trip
    • Solo traveler
    • King Room - Non Smoking
    • Stayed 6 nights
    • Submitted from a mobile device

    The room smelled like dog and cigarettes. There were spider webs on the walls with dust on the lamp shades. A hole in the wall next to the tv and the chain lock on the door was bent. The bathroom had marks on the walls and the shower had scuff marks in the ceiling. One of the lights when I entered the room did not work. Also in the depths of the night like around 1am on the 1st night there was a man yelling and cursing next to my window on the 1st floor then the 2nd night almost around the same time another man listening to an audio book outside my window while I was trying to sleep. Later during the week around the same time maybe 2am another man outside my window doing something in the snow. Also the curtains were tattered and one side was about to fall off. The window had black looking mold around it and the air conditioning system had some issues. I stayed for a week due to the location but that will be the last time. The location was nice but the building was to run down and had many interesting characters walking around the building. Safety wise I did not feel safe and I think the entire building needs to be renovated.

    The location was the only thing I liked

    Stayed in January 2024

  • Reviewed: January 22, 2024

    10
    Clean and Cozy
    • Couple
    • Queen Room with Two Queen Beds - Non Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Snowy and icy

    Location

    Stayed in January 2024

  • Reviewed: December 13, 2023

    10
    Awesome
    • Leisure trip
    • Solo traveler
    • King Room - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    N?A

    Everything

    Stayed in December 2023

  • Reviewed: October 13, 2023

    5.0
    Clean facilities, comfortable room. An adequate stay.
    • Leisure trip
    • Solo traveler
    • King Room - Accessible/Non-Smoking
    • Stayed 4 nights

    The side entrance, which was the easiest access to most of the parking, was closed for some kind of maintenance half my stay. A necessary inconvenience I suppose, but still rather irksome. Some one, perhaps a guest on the first floor, was smoking marijuana every day.

    Breakfast area was nice and clean. Room was pleasant. Ran into staff members every day, and they were friendly and polite.

    Stayed in September 2023

  • Reviewed: October 7, 2023

    5.0
    Fair
    • Business trip
    • Solo traveler
    • Double Room with Two Double Beds - Accessible/Non-Smoking
    • Stayed 2 nights

    the room smelled like smoke, it was not a smoking room.

    staff was friendly. room was spacious.

    Stayed in September 2023

  • Reviewed: September 28, 2023

    9.0
    nice place for the money.
    • Leisure trip
    • Couple
    • King Room - Non-Smoking
    • Stayed 2 nights

    Rooms on our floor were smoking marijuana, we had to breath that smell. It was awful. I thought it was a smoke free hotel.

    It was clean and quiet.

    Stayed in September 2023

  • Reviewed: September 18, 2023

    9.0
    This was the perfect location for a family event! Great customer service at the desk!
    • Leisure trip
    • Family with young children
    • King Room - Non Smoking
    • Stayed 1 night

    The bathroom could use a little update - very clean, especially the tub and shower but the sink, faucet and tiling could use a slight update.

    The young lady at the desk when we checked in and out was extremely helpful. She was quick to get us 2 out of the 4 rooms 2 hours ahead of check in and gave us directions for a local restaurant that served beef on weck! I accidently left something in the fridge and even though had already checked out, she was able to get me a temporary key to get back in. She rates 5 out of 5 stars with my family! Breakfast buffet had a nice assortment of items for everyone in our party.

    Stayed in September 2023

  • Reviewed: September 9, 2023

    9.0
    Great location close to UB, friendly staff, felt safe, dog friendly, great pizza place next door & comfortable, clea
    • Leisure trip
    • Solo traveler
    • King Room - Non-Smoking
    • Stayed 3 nights
    • Submitted from a mobile device

    Very dog friendly! Great places to take my dog to the bathroom, conveniently provided baggies and a trash can. There’s also a sidewalk to go on longer walks.

    Stayed in September 2023

  • Reviewed: August 28, 2023

    1.0
    Very Poor
    • Leisure trip
    • Couple
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    I was given the room on 4th floor the hallway smelled like toilet. Smelled like poop. I complained but nothing was done. My 2 night stay I paid way over for smelly hallways and room. I paid the same price next door to Marriott with better service and no foul smell.

    Stayed in August 2023

  • Reviewed: August 26, 2023

    10
    The place is great! And very clean.
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds - Non Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    I love this place everything is great! This is my second time staying at this same hotel and will continue will be back soon.

    Stayed in August 2023

  • Reviewed: August 18, 2023

    5.0
    Just ok
    • Leisure trip
    • Family with young children
    • Double Room with Two Double Beds - Accessible/Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    More breakfast options

    Just ok. The toasters and waffle machines did not work and no one seemed to care.

    Stayed in July 2023

  • Reviewed: July 2, 2023

    9.0
    Clean and comfortable
    • Leisure trip
    • Solo traveler
    • King Room - Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    Hard to find

    Safe neighborhood

    Stayed in June 2023

  • Reviewed: March 31, 2023

    10
    Super friendly staff. Clean, quiet, affordable. We will be back.
    • Leisure trip
    • Couple
    • Double Room with Two Double Beds - Non-Smoking
    • Stayed 1 night

    Super friendly staff. Clean, quiet, affordable. We will be back.

    Stayed in March 2023

  • Reviewed: February 10, 2023

    2.0
    Very Poor
    • Leisure trip
    • Couple
    • King Room - Non-Smoking
    • Stayed 1 night

    I booked this hotel specifically because it had an EV charger. It did have a charger but it wasn't working. It hadn't been working for about 2 weeks (since Buffalo's large snow storm). The staff had no idea how to fix it. They had let management know but management had not taken any action. The staff on site did try turning the power off and back on but this did not help.

    I liked the staff on duty. They tried to fix the EV charger. The staff the next morning retrieved and saved a jacket I had left in the closet. But sorry, when I come to a hotel specifically for the EV charger and it's not working, my rating will be poor.

    Stayed in February 2023

  • Reviewed: January 31, 2023

    10
    Great stay will be coming back! Friendly staff !!
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Excellent location, friendly staff, clean rooms, beds very comfortable! Room was very quiet and easy to sleep.

    Stayed in January 2023

  • Reviewed: January 23, 2023

    10
    amazing
    • Business trip
    • Solo traveler
    • King Room - Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    n/a

    very convenient and in walking distance to everything

    Stayed in January 2023

  • Reviewed: December 29, 2022

    10
    Always have a place to stay
    • Leisure trip
    • Family with young children
    • King Room - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Parking normally has lots of room, but with major storm the piles of snow made it difficult. Not fault of facility just an inconvenience.

    With the major storm that hit, I saw a lot of service people staying there and seeing a box of food in lobby for donations to help feed anyone who needed it. Personally the stay was great as it's near family for visits. Lots of shopping and restaurants near by. Breakfast is offered in the morning with waffles, bagels, scrambled eggs, sausage and cereals with fruit as well.

    Stayed in December 2022

  • Reviewed: October 17, 2022

    10
    Exceptional
    • Leisure trip
    • Couple
    • King Room - Non Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Not stay for breakfast

    Stayed in October 2022

  • Reviewed: October 11, 2022

    2.0
    Would not stay here again
    • Leisure trip
    • Family with young children
    • Double Room with Two Double Beds - Non Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    We had ants all over our room, the toilet was not actually attached to the base and the a/c unit ran freezing cold then hot. Would not adjust

    Stayed in October 2022

  • Reviewed: October 3, 2022

    5.0
    fine
    • Leisure trip
    • Family with young children
    • Double Room with Two Double Beds - Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    the first room we were assigned had a bathtub that was continually running. staff immediately swapped us to a different (smaller) room. sadly this room had a continual high pitched buzzing noise - no idea where it was coming from, but it was very irritating

    very close (walkable) to UB north campus

    Stayed in October 2022

  • Reviewed: September 16, 2022

    4.0
    Would not stay at this place ever again.
    • Leisure trip
    • Solo traveler
    • Double Room with Two Double Beds - Non-Smoking
    • Stayed 2 nights

    When we arrived there weren't any bathroom towels. It seemed as if the room was not even cleaned. Service was very slow and not very friendly. The building is really run down and needed some serious fixing. Common areas were also very dirty and seemed as accommodation if there has not been any maintenance completed in a very long time.. Was not pleased at all with the accommodations. Not worth the rate we paid. We left a day early due to the conditions.

    Breakfast. The breakfast was very good and has a nice selection of items. Eating area was in its own little area away from prep area. Staff was very helpful and was able to assist in anyway. Breakfast made the stay.

    Stayed in September 2022

  • Reviewed: September 10, 2022

    2.0
    Very Poor
    • Leisure trip
    • Group
    • King Room - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Ants every where..smelled like smoke. Staff didn't carr about complaints

    Stayed in August 2022

  • Reviewed: September 5, 2022

    5.0
    Fair
    • Business trip
    • Solo traveler
    • King Room - Non Smoking
    • Stayed 3 nights
    • Submitted from a mobile device

    Bathroom

    Great

    Stayed in September 2022

Showing 76 - 100

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