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Reviews of Comfort Suites Dulles Airport This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!

13980 Metrotech Drive, Chantilly, VA 20151, United States of America

#11 of 15 hotels in Chantilly

Guests' Choice

Review Score

Based on 196 hotel reviews

6.9

Score breakdown

  • Cleanliness

    7.4

  • Comfort

    7.5

  • Location

    8.5

  • Facilities

    7.2

  • Staff

    7.7

  • Value for money

    7.3

  • Free WiFi

    7.2

Verified guest reviews from real Bookers

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Showing 1 - 25

  • Reviewed: May 9, 2024

    6.0
    Pleasant
    • Leisure trip
    • Couple
    • King Suite - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    The bathroom wasn't clean.2 towels were dirty (it looked like it had poop stain on them) The breakfast wasn't really great .not so many choices Definitely, they need some renovations.

    The stuff was super friendly

    Stayed in May 2024

  • Reviewed: December 15, 2023

    6.0
    Pleasant
    • Leisure trip
    • Couple
    • King Suite - Non-Smoking
    • Stayed 4 nights
    • Submitted from a mobile device

    Found trash under bed and sofa from previous guests Light near bathroom flickering because it only had one bulb in it, shower fan did not work well room felt like it needed a dehumidifier

    Stayed in December 2023

  • Reviewed: November 13, 2023

    6.0
    Pleasant
    • Leisure trip
    • Family with young children
    • Standard Queen Suite with Two Queen Beds - Non-Smoking
    • Stayed 3 nights
    • Submitted from a mobile device

    The rooms were not cleaned or straightened for 3 days. We had to ask for towels and toliet paper two days in a row. They served the same breakfast all three days we were there. The pool was closed for matience, until we were ready to leave.

    The front desk attendant was super friendly.

    Stayed in October 2023

  • Reviewed: August 7, 2023

    6.0
    Appreciated the quiet room/location. Staff at check-in and check-out were personable and helpful.
    • Business trip
    • Solo traveler
    • King Suite - Non-Smoking
    • Stayed 1 night

    For the size of the room, I expected more furniture. A recliner/separate chair besides a couch would have been nice. Huge gap between TV and bedroom. Looked to be remodeled with what appears to be a bathroom fan and light outside bathroom on an opposite wall.

    Pancake maker didn't work. Few choices/offerings for breakfast. Staff was pleasant and helpful.

    Stayed in August 2023

  • Reviewed: July 8, 2023

    7.0
    Good
    • Leisure trip
    • Couple
    • King Suite - Non-Smoking
    • Stayed 3 nights
    • Submitted from a mobile device

    Not staff fault but my room saw a lot of abuse. Bodily fluids like spit and blood left on curtains and lamp shade. Wardrobe drawer was missing and had replaced with wood floor tile in its place. Work with what you have Mcguyver style. Refrigerator was room temp and ice maker on first floor was no working so I had to get new ice twice a day using zip locks to keep stuff in fridge cold. Carpet floor was dirty so had to use slippers to keep my socks or barefoot from staining like playing hot lava. Creepy people trying to look into our rooms all throughout the 4 days I was there. Kept the curtains drawn with a paperclip in the middle. It's fairfax county still better than orange county california. Cant go on. But for the price from bookings. Can't really blame the inn. It's not the Astoria.

    Staff were very kind, helpful and nice. Close to dulles airport and a shuttle van to there and close to lots of places to eat, shop and bank.

    Stayed in July 2023

  • Reviewed: July 1, 2023

    8.0
    een goed hotel om onze toer af te sluiten
    • Business trip
    • Couple
    • Standard Queen Suite with Two Queen Beds - Non-Smoking
    • Stayed 2 nights

    alles was goed

    prima shutle verbinding met dulles

    Stayed in June 2023

  • Reviewed: June 7, 2023

    6.0
    Great location but a few cleaning issues
    • Couple
    • King Suite - Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    First room we were given had a strong smell of cigarette smoke. This was after I signed a document acknowledging their strict no smoking policy. When we asked for another room we were given one that was occupied. On the third try we finally received a decent room. Then some sort of electrical fire occurred a few rooms down. Fire alarm went off and on many times and the fire department came but never came into the building. After that the entire floor smelled bad.

    Great location. Easy walk to shopping and tons of restaurants. Accessible to downtown DC.

    Stayed in June 2023

  • Reviewed: June 1, 2023

    6.0
    Good value and centrally located.
    • Couple
    • Standard Queen Suite with Two Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Nothing really.

    Location. Many restaurants within walking distance. Thoroughly enjoyed the Hibachi Grill Buffet next door.

    Stayed in May 2023

  • Reviewed: May 22, 2023

    6.0
    It was convenient with all the other stores around it
    • Leisure trip
    • Family with young children
    • King Suite - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    The same as above.

    The breakfast was OK but they should put instructions on how to use the waffle maker. The pool was closed which was and inconvenience it was warm and we wanted to swim.

    Stayed in May 2023

  • Reviewed: May 12, 2023

    7.0
    good location and price
    • Business trip
    • Group
    • King Suite - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    room temperature air didn’t get cool enough, brightness in room, curtains would keep light out, breakfast was just ok compared to other hotel breakfasts

    location, transportation to airport, spacious room

    Stayed in May 2023

  • Reviewed: November 19, 2022

    8.0
    thankfull to find them last minute🙏 staff was great, very clean and comfortable place.
    • Leisure trip
    • Family with young children
    • Standard Queen Suite with Two Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    i think the carpet needs to be clean, (it smells little like wet clothes) and it was a little dog barking all night… I wasn’t able to sleep.

    Great location and very affordable prices.

    Stayed in November 2022

  • Reviewed: September 4, 2022

    8.0
    Very Good
    • Leisure trip
    • Family with young children
    • Standard Queen Suite with Two Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    The breakfast was not so good (no fresh or healthy food) My bed sheet had a gross, crusty corner, which I saw when I woke up. Since the room was otherwise clean it was a shock.

    the staff was very friendly

    Stayed in August 2022

  • Reviewed: July 29, 2022

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Standard Queen Suite with Two Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    shuttle bus service, was very poor. the driver “Sergio” acting as a manager? very poor attitude. me and my family waited for 2 1/2 hours waiting for the bus. we spent 2 hours trying to call the hotel, no one picked up the call. a driver from a different hotel shuttle bus called Sergeo twice to tell him that people were waiting for him. asked no passenger to sit in the front row as per the hotel policy, no policy was shown. the next day we were with another driver who told us there is no such policy. he threatened us not to give us a ride if we are going to give him a hard time. he had a passenger sitting next to him though? also, the pool was out of service for maintenance, however that was not mentioned during the booking? very disappointed with my stay.

    breakfast was ok. location is not very close to the airport. however restaurants and shopping around was convenient.

    Stayed in July 2022

  • Reviewed: June 30, 2022

    7.0
    quick and efficient
    • Leisure trip
    • Solo traveler
    • King Suite - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    a bit tired looking

    friendly staff, great location

    Stayed in June 2022

  • Reviewed: June 17, 2022

    6.0
    Pleasant
    • Leisure trip
    • Family with young children
    • Standard Queen Suite with Two Queen Beds - Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    Room was smelly. Fridge had a hair in it. Computer chair needs replacing.

    Food,staff, location

    Stayed in June 2022

  • Reviewed: June 6, 2022

    8.0
    good despite initial customer service issues
    • Leisure trip
    • Couple
    • Queen Suite with Two Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    close to retail and food stores

    Stayed in June 2022

  • Reviewed: May 16, 2022

    8.0
    Very Good
    • Leisure trip
    • Family with young children
    • Queen Suite with Two Queen Beds - Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    The property is close to lots of shops and restaurants!

    Stayed in May 2022

  • Reviewed: May 15, 2022

    6.0
    cool value stay
    • Leisure trip
    • Family with young children
    • Standard Queen Suite with Two Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    the rooms weren’t cleaned the best for to my liking

    the convince of the location

    Stayed in May 2022

  • Reviewed: April 28, 2022

    8.0
    Very Good
    • Leisure trip
    • Family with young children
    • Standard Queen Suite with Two Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    towel service could be better

    breakfast, location

    Stayed in April 2022

  • Reviewed: April 15, 2022

    7.0
    Good
    • Leisure trip
    • Solo traveler
    • King Suite - Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    Housekeeping kept everything clean, but carpet has just outlived itself. Room carpet needs urgent replacement or hardwood flooring.

    Comfortable stay, good location.

    Stayed in April 2022

  • Reviewed: April 4, 2022

    6.0
    was very clean. Front desk was pleasant. But reservations were not met, didnt have what i booked.
    • Leisure trip
    • Group
    • Standard Queen Suite with Two Queen Beds - Non-Smoking
    • Stayed 1 night

    burnt sausage like rubber, no cream cheese, waffle maker not working correctly Went else where to eat . Our reservations you had no room that we booked. had booked 2 queen beds .got i bed and sofa . Asked xtra towels none

    the cleanliness

    Stayed in April 2022

  • Reviewed: March 19, 2022

    6.0
    Great place to stay for a night before catching a flight. Clean and helpful staff.
    • Leisure trip
    • Solo traveler
    • King Suite - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Loud guests and when the receptionist came up to tell them to be quiet, they immediately resumed their yelling when he left.

    Location and airport shuttle service was great.

    Stayed in February 2022

  • Reviewed: March 12, 2022

    8.0
    economical, close to major food, quiet and restful
    • Business trip
    • Solo traveler
    • King Suite - Non-Smoking
    • Stayed 4 nights
    • Submitted from a mobile device

    close to work and quiet

    Stayed in March 2022

  • Reviewed: March 7, 2022

    7.0
    strictly business
    • Business trip
    • Solo traveler
    • King Suite - Non-Smoking
    • Stayed 3 nights
    • Submitted from a mobile device

    tough to check in early. my work starts at noon and I’m off at 10pm. first time I was able to check in early. the last couple times it wasn’t allowed.

    proximity to highway and work

    Stayed in February 2022

Showing 1 - 25

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