24 Crystal Run Crossing , Middletown, NY 10941, United States of America
#8 of 10 hotels in Middletown
Guests' ChoiceBased on 171 hotel reviews
7.6Cleanliness
8.0
Comfort
8.2
Location
8.4
Facilities
7.7
Staff
8.3
Value for money
7.5
Free WiFi
8.3
Real Bookers. Real stays. Real opinions.
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End of dialog contentReviewed: March 7, 2024
Anankhka
United States of AmericaThe elevator lights(buttons on outside) on 4th and 1st floor don’t work. There’s no appliances that you can plug into to charge your phone without a block. Bathroom mirror light could be brighter. Probably could use more than 2 large towels.
Check in was easy and the staff were friendly. The room was clean and in good condition. I like the seat in the shower. Makeup wipes were genius(needs to be more though ) The 4th floor was quiet, which was great. I like that there was actual glasses in the room for drinks.
Stayed in March 2024
Reviewed: October 16, 2023
Tiffany
United States of AmericaThe jacuzzi was cold and so was the pool
The room was clean and comfortable
Stayed in October 2023
Reviewed: October 10, 2023
Margaret
United States of AmericaThe service at breakfast was really really slow. The lady was very sweet but it was seriously under staffed. We waited about 25 minutes for one plate of eggs.
Staff was great! Pool was fun and the lobby was lovely!
Stayed in October 2023
Reviewed: August 29, 2023
Debbie
United States of AmericaIce machine not working on floor where staying
Modern updates and cleanliness
Stayed in August 2023
Reviewed: August 18, 2023
Dodie
United States of AmericaThere was 1 human hair and a bunch of dog hair on one of the pillows. The jacuzzi appeared dirty.
Staff was warm and welcoming, room was large
Stayed in August 2023
Reviewed: August 15, 2023
Howard
United States of AmericaThere wasn’t enough close parking. No breakfast and the food service didn’t seem to be open when we arrived even though signs indicated it should be. Online a pool and fitness center were advertised but we received no info about these at check in. The TV in the room was nearly impossible to comfortably view from bed. I booked on Priceline and had as told it would be 187 with taxes and fees. That price was also on my receipt but 30 extra dollars were taken from my account.
Staff was friendly. The room was clean and the bed was comfortable.
Stayed in August 2023
Reviewed: August 13, 2023
Theresa
United States of AmericaWe couldn’t eat breakfast at the bistro due to a flood.
Convenient location. Close to restaurants and Legoland
Stayed in August 2023
Reviewed: May 4, 2023
Kimberly
United States of AmericaOur room did not have hosekeeping service.
I did not have breakfast at the hotel.
Stayed in April 2023
Reviewed: April 15, 2023
Jasmine
United States of Americabeds mattresses were on the softer side. I don’t love that.
pool and size of rooms. including a microwave makes so much sense and 4 coffees - genius. instead of mini shampoos which are environmentally awful the big pumps in bathrooms make sense. their pull out desks and office chair were also great for working on the laptop.
Stayed in April 2023
Reviewed: April 4, 2023
Peter
CanadaBreakfast not included. Items were fresh but pricey.
Stayed in March 2023
Reviewed: March 17, 2023
Christine
United States of AmericaNo fresh coffee or continental breakfast.
Loved the vanity makeup mirror so much that I bought one from Amazon as soon as I got home!
Stayed in March 2023
Reviewed: February 10, 2023
Colleen
United States of Americahot tub out of order
very comfortable
Stayed in February 2023
Reviewed: November 5, 2022
Daniel
Canadalocation close to restaurants, clean
Stayed in October 2022
Reviewed: October 7, 2022
Carl
United States of Americalack of breakfast options. Staff was stretched, waited with another guest at an empty desk for 15 min to check in. went down stairs for a question at night and couldn’t find anyone.
location, size of rooms, Starbucks coffee in main lobby.
Stayed in October 2022
Reviewed: October 7, 2022
Neve
United States of AmericaNo breakfast. There is a Starbucks in the lobby with exorbitant prices and that's all.
Beautiful building and rooms.
Stayed in October 2022
Reviewed: September 20, 2022
William
United States of AmericaRooms could be cleaner.
Good decent hotel
Stayed in August 2022
Reviewed: September 15, 2022
Tiffany
United States of AmericaThe room smelt heavily of a perfume or cleaner when we arrived. Didn’t care for the smell.
Clean, comfy, and to the level you expect of Marriott.
Stayed in September 2022
Reviewed: August 28, 2022
Thomas
United States of AmericaThe pool was closed for several hours on Friday for maintenance. It was a simple inconvenience and we were allowed to use the pool at the Hampton in. Overall, it was not a problem.
The property was clean and accessible. The high- light of our stay was the courtesy and friendliness of all the staff members, in particular Zoila at the breakfast cafe. She was so incredibly kind and hardworking, ensuring that every guest was attended to despite seemingly being the the only employee working. The food was great and the service, even better.
Stayed in August 2022
Reviewed: August 28, 2022
Katherine
United States of AmericaThere was black mold on the AC unit vents.
Size of room, bathroom, shower
Stayed in August 2022
Reviewed: August 14, 2022
Michelle
United States of AmericaBathroom shower was rusted around drain and more noticeable wear in bathroom. Front desk didn’t point us in the direction of the elevator or explain how to get to our room.
Beautiful and inviting lobby area, large rooms, overall comfortable.
Stayed in August 2022
Reviewed: July 21, 2022
Lea
United States of AmericaFridge wasn't cold and missing knob to adjust temperature. No restaurant within the hotel.
Location, room size
Stayed in July 2022
Reviewed: July 5, 2022
Davidreyno
United States of AmericaRoom had used soap, nightgown left in chair, no bathmats.
Modern, friendly staff
Stayed in July 2022
Reviewed: April 17, 2022
Ana
United States of Americastaff wasn’t great but it didn’t take away from the experience
-lots of food options in the area - coffee and bar in lobby -near Legoland -really good mall near by -free parking -clean -pool
Stayed in April 2022
Reviewed: February 28, 2022
David
United States of AmericaBathrooms can use an upgrade (shower door hinges were coming off)
No breakfast - cleanliness
Stayed in February 2022
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