Reviews of Crowne Plaza Newark Airport, an IHG Hotel This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!
901 Spring Street , Elizabeth, NJ 07201, United States of America
#10 of 16 hotels in Elizabeth
Guests' ChoiceReview Score
Based on 1596 hotel reviews
7.0Score breakdown
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Cleanliness
7.6
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Comfort
7.6
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Location
7.7
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Facilities
7.1
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Staff
7.7
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Value for money
6.9
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Free Wifi
7.7
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Reviewed: July 2, 2023
Jean-pierre
United States of America23 Reviews7.0“Convenient place near the airport”- • Leisure trip
- • Couple
- • King Room - Disability Access
- • Stayed 1 night
Breakfast was sparse
Shuttle service to and from the airport 24h
Stayed in June 2023
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Reviewed: July 2, 2023
Jayashree
India65 Reviews7 helpful votes7.0“Convenient for airport stay”- • Leisure trip
- • Couple
- • Double Room with Two Double Beds
- • Stayed 1 night
The breakfast was ok, nothing too elaborate.
The hotel is close to the airport and we had an early morning flight, so it was convenient. Hot4el had a shuttle that dropped us back to the airport.
Stayed in May 2023
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Reviewed: June 30, 2023
Alison
United Kingdom10 Reviews7.0“Room was comfortable and hotel was convenient to airport by taxi”- • Travelers with friends
- • Queen Room with Two Queen Beds
- • Stayed 1 night
- • Submitted from a mobile device
Room and facilities were okay
It was a comfortable stay after a cancelled flight
Stayed in June 2023
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Reviewed: June 27, 2023
Patrick
Sweden1 review8.0“Stayed due to flight cancellation. Hotel perfect for that purpose. Close to airport, good shuttle service.”- • Business trip
- • Solo traveler
- • Double Room with Two Double Beds
- • Stayed 1 night
- • Submitted from a mobile device
Close to airport
Stayed in June 2023
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Reviewed: June 21, 2023
Tania
United States of America9 Reviews5 helpful votes7.0“Comfortable beds, friendly staff”- • Leisure trip
- • Family with young children
- • Double Room with Two Double Beds - Hearing Accessible/Non-Smoking
- • Stayed 1 night
- • Submitted from a mobile device
Breakfast wasn't included, rooms need refurbishing, they're old.
Friendly staff, quick check in/out, great shuttle service (I've waited less than 5 minutes), bed was comfortable.
Stayed in June 2023
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Reviewed: June 18, 2023
Richard
United States of America10 Reviews2 helpful votes7.0“Decent”- • Leisure trip
- • Solo traveler
- • Standard King Room
- • Stayed 1 night
- • Submitted from a mobile device
The restaurant was dark and appeared shabby. The room AC needed to be cleaned.
Proximity to the Newark airport.
Stayed in June 2023
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Reviewed: June 17, 2023
Lorenzo
Switzerland3 Reviews6.0Pleasant- • Business trip
- • Solo traveler
- • King Room
- • Stayed 2 nights
- • Submitted from a mobile device
There was only a partial dark curtain at the window so I had light in the room throughout the night.
Stayed in May 2023
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Reviewed: June 17, 2023
Mike
Australia15 Reviews6.0“Brief stopover (8 hours) between flights to and from EWR”- • Leisure trip
- • Couple
- • Queen Room with Two Queen Beds - Mobility Access Tub/Non-Smoking
- • Stayed 1 night
Needs a refresh for the price paid
late check in; shuttle to airport
Stayed in June 2023
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Reviewed: June 12, 2023
David
United States of America9 Reviews7.0Good- • Leisure trip
- • Solo traveler
- • Standard King Room
- • Stayed 1 night
- • Submitted from a mobile device
Old & dated decor
proximity to airports
Stayed in May 2023
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Reviewed: June 11, 2023
Masahiro
Dominican Republic12 Reviews8.0“Overall very nice stay.”- • Business trip
- • Solo traveler
- • King Room with Roll In Shower - Non-Smoking
- • Stayed 1 night
The only thing I did not like was that the shower water spills over into the lavatory floor in room 603 because there is very low rise in between.
Good location. Free airport shuttle service. Comfortable room and beds. Friendly and kind staff.
Stayed in June 2023
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Reviewed: June 8, 2023
Pam
Australia8 Reviews1 helpful vote7.0“Stay was pleasant, room well appointed but would have appreciated cell phone charger .”- • Leisure trip
- • Couple
- • King Room
- • Stayed 1 night
- • Submitted from a mobile device
Everything was satisfactory for our needs.
Didn’t have breakfast but did enjoy coffee from the cafe. Dinner in the restaurant was good. Especially as we had arrived late & had a very late meal.
Stayed in June 2023
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Reviewed: June 2, 2023
Michele
United States of America10 Reviews2 helpful votes8.0“very pleasant, great value and excellent staff”- • Leisure trip
- • Couple
- • Queen Room with Two Queen Beds
- • Stayed 1 night
- • Submitted from a mobile device
if driving in, somewhat difficult to get to.
price was great for the area. staff were all wonderful.
Stayed in June 2023
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Reviewed: May 31, 2023
Peter
Australia15 Reviews3 helpful votes8.0“A good choice for our needs of a place to stay between flights.”- • Leisure trip
- • Couple
- • Standard King Room
- • Stayed 1 night
- • Submitted from a mobile device
The receptionist was quite abrupt as we felt a little rushed off and she didn't want us to ask any further questions, we couldn't read her writing for the WiFi code but we managed to log on via IHG. Our room keys did not work so had to return to reception to have that fixed. We had sent an email prior to our stay to confirm if the shuttle was still running and the pick up location at the airport (as the information on Booking was 3 years old (2020) and this may have changed since Covid etc), however we never received a reply, so made our way to "P4" anyway and eventually it came, so it all worked out ok.
The hotel served the purpose of our stay, that is, a place to stay between flights. We choose it as it had a restaurant and free shuttle to and from the airport and included breakfast. The bed was wonderfully comfortable and very large. The room and decor were a little "tired" but this seems to be the norm all over the US for this level of accommodation. We ate at the restaurant and it was fine, average prices and a fair selection of meals, staff in the restaurant and bar were very nice. Breakfast was reasonable with the usual buffet choices. Shuttle worked out well, drivers very helpful and friendly and in the morning passengers were dropped at relevant terminals which was really great.
Stayed in May 2023
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Reviewed: May 30, 2023
Vicki
Canada4 Reviews7.0Good- • Leisure trip
- • Family with young children
- • Queen Room with Two Queen Beds
- • Stayed 5 nights
- • Submitted from a mobile device
Our room key didn't work 3 out of the 5 nights and needed to be replaced.
The staff were friendly. The convenience of how close to airport, the shuttle, the shuttle staff. The room was comfortable and clean.
Stayed in May 2023
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Reviewed: May 29, 2023
Lorrieann
United States of America11 Reviews7.0Good- • Leisure trip
- • Family with young children
- • Queen Room with Two Queen Beds
- • Stayed 1 night
- • Submitted from a mobile device
Little bit dirty and the pool was cold.
Location
Stayed in May 2023
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Reviewed: May 28, 2023
Suzanna
United Kingdom7 Reviews1 helpful vote7.0“Great location close to airport and bus stop into NYC”- • Leisure trip
- • Family with young children
- • Queen Room with Two Queen Beds - Mobility Access Tub/Non-Smoking
- • Stayed 3 nights
- • Submitted from a mobile device
Staff could have been more attentive and helpful.
Comfy beds, good breakfast buffet. Access to pool, gym and laundry facilities
Stayed in May 2023
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Reviewed: May 26, 2023
Patience
Zimbabwe3 Reviews8.0“Affordable, great location ,friendly staff”- • Business trip
- • Solo traveler
- • Standard King Room
- • Stayed 2 nights
- • Submitted from a mobile device
Nothing to complain about really
Staff were friendly and always ready to assist
Stayed in April 2023
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Reviewed: May 26, 2023
Dvu
United States of America4 Reviews1 helpful vote6.0“Decent overnight stay, with free shuttle to airport!”- • Leisure trip
- • Family with young children
- • Queen Room with Two Queen Beds
- • Stayed 1 night
The person who serviced me, Haynde (spelling?), didn't seem all that friendly but some of the morning staff were, so it wasn't everyone. The room was decent and looked clean. The bathroom wasn't exactly dirty but you could still see some of the dirt trapped within the crevices of the tub.
I had a long layover so I had to book a hotel near the airport as I was catching an early flight. I was looking for a hotel with free shuttle which was there when I arrived at the airport. A plus for me since I didn't have to wait. Guess I was just lucky with the timing. In the morning, there was a pot of coffee already brewing at the reception area so that was nice while I waited for the shuttle which was to arrive at 6:30 AM. Check-out was also a breeze since I had already paid so I just had to hand in the room cards.
Stayed in May 2023
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Reviewed: May 25, 2023
Sengupta
United States of America1 review8.0“Very good experience.”- • Leisure trip
- • Family with young children
- • Standard King Room
- • Stayed 4 nights
- • Submitted from a mobile device
Spread could have been better.
BF was okay. Staff was good.
Stayed in May 2023
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Reviewed: May 24, 2023
Cris
Brazil1 review1 helpful vote8.0“A good cost-benefit option”- • Leisure trip
- • Family with young children
- • Standard King Room
- • Stayed 3 nights
- • Submitted from a mobile device
For those who want to travel daily to NY, it’s far from the hotel, and expensive to get there.
Airport proximity, price per stay and shuttle.
Stayed in May 2023
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Reviewed: May 23, 2023
Robert
United States of America24 Reviews3 helpful votes8.0Very Good- • Leisure trip
- • Couple
- • Queen Room with Two Queen Beds - Mobility Access Tub/Non-Smoking
- • Stayed 1 night
- • Submitted from a mobile device
dated. bulbs burnt out,
close to the airport
Stayed in May 2023
-
Reviewed: May 22, 2023
Savas
Turkey2 Reviews7.0Good- • Business trip
- • Family with young children
- • King Room
- • Stayed 1 night
reception staff may be more polite
room size,bed size
Stayed in May 2023
-
Reviewed: May 21, 2023
Patricia
United States of America18 Reviews8.0Very Good- • Leisure trip
- • Couple
- • Queen Room with Two Queen Beds
- • Stayed 1 night
Customer service, airport shuttle efficiency, bar/restaurant
Stayed in March 2023
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Reviewed: May 20, 2023
Ajit
India8 Reviews8.0Very Good- • Leisure trip
- • Family with young children
- • Queen Room with Two Queen Beds
- • Stayed 3 nights
- • Submitted from a mobile device
Room supplies replenishment could be better
Location close to airport
Stayed in May 2023
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Reviewed: May 20, 2023
Ajit
India8 Reviews8.0“Nice stay”- • Leisure trip
- • Family with young children
- • Queen Room with Two Queen Beds
- • Stayed 2 nights
- • Submitted from a mobile device
Nothing in particular
Location close to airport
Stayed in May 2023
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