5401 North Scottsdale Road, Scottsdale, AZ 85250, United States of America
#60 of 119 hotels in Scottsdale
Guests' ChoiceBased on 840 hotel reviews
8.0Cleanliness
8.4
Comfort
8.5
Location
8.9
Facilities
8.2
Staff
8.7
Value for money
7.7
Free WiFi
7.2
Real Bookers. Real stays. Real opinions.
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End of dialog contentReviewed: April 25, 2024
Ann
United States of AmericaLighting in the room could’ve been better
Luckily, the check-in person accommodated me with a room closer to jackrabbit Road. I had a medical procedure at 6:30 in the morning so I was unable to have transportation from your Shuttle because no one works that early. I walked to the location and took my luggage with me. Two of the lamps in the room did not work. It was no clock in the room, trash cans were a bit bizarre with two buckets so I was supposed to start trash? Beautiful facility, and extremely large.
Stayed in April 2024
Reviewed: April 21, 2024
Darla
United States of AmericaWe had a hard time getting housekeeping even every other day. We had to call for more towels as they didn’t show up. Beds were not very comfortable and were low to the ground. Had to call to get lawn chairs to sit on patio as none were there. Both pools were always full and no loungers available late morning. Definitely need more loungers for guests to enjoy pool.
Loved the location so close to downtown and they have a shuttle there and back that is a great amenity. Pools are very nice, but definitely not enough chairs or loungers. There were often no seats and people put belongings on chairs and were gone for hours. Beds were not very comfortable and had a hard time getting housekeeping but front desk staff was outstanding. Used fitness room a lot. Loved the outdoor eating area and good food options onsite. Loved the fact they had bottled water and great cookies as a treat for guests!
Stayed in March 2024
Reviewed: April 20, 2024
Susan
United States of AmericaThe long, dark corridor from my room to the lobby was scary! Also, the bathtub desperately needed to be replaced!
It was quiet, the room was comfortable, the patio and lobby were delightful.
Stayed in April 2024
Reviewed: April 16, 2024
Lawrence
United States of AmericaThe facility was too spread out. I checked in around 10:00pm and had to walk all around the property to get to my room.. At first when I got off the elevator, I went in the wrong direction. Then once I went in the right direction, I found the facility confusing and difficult to navigate in the dark. Not enough light. Also, I walked right through a rather large puddle of water that pooled on the walkway. Not a nice feeling
Stayed in March 2024
Reviewed: April 15, 2024
Sky
United States of AmericaDouble queen rooms need bathtub updates
Southwest style
Stayed in April 2024
Reviewed: April 12, 2024
Barbara
Canadaroom was very very old totally needed updating water completely all over the floor when taking a shower vanity leaning forward (being held up by L bracket as a bandaid) and water going onto floor when washing your face This hotel room needs to be gutted. Would stay somewhere else if I can next time
location is great, front desk staff is great, pool and hot tub are good
Stayed in April 2024
Reviewed: April 12, 2024
Michael
United States of AmericaNot much
Very comfortable bed and bedding. Quiet
Stayed in March 2024
Reviewed: April 7, 2024
Walker
United States of AmericaThat’s it took long for the heater to start up
Stayed in March 2024
Reviewed: April 6, 2024
James
United States of AmericaBreakfast
Routine
Stayed in March 2024
Reviewed: April 5, 2024
Anthony
United States of AmericaRooms have great potential but they looked a little tired and dated; especially in the bathrooms. Needs some attention to detail when being cleaned. Mattresses were trash.
Great grounds with plenty of parking. Two pools.
Stayed in April 2024
Reviewed: April 2, 2024
Alaina
United States of AmericaBathroom not recently remodeled, stained carpet in room.
Beautiful grounds, spacious room, lots of recreation facilities
Stayed in March 2024
Reviewed: March 31, 2024
Julie
United States of Americahard to get a chair at the pool
location and pool/garden
Stayed in March 2024
Reviewed: March 27, 2024
Katrina
United States of AmericaNot enough lawn chairs at the pool.
The rooms were spacious and beautiful.
Stayed in March 2024
Reviewed: March 23, 2024
Hovland
United States of AmericaFood was just ok
The property was very nice Loved the pools. Staff were very helpful.
Stayed in March 2024
Reviewed: March 22, 2024
Lorraine
United States of AmericaRestaurant was understaffed and slow. Food was ok.
Location, beautiful pool area and patio. Loved the view from our deck.
Stayed in March 2024
Reviewed: March 20, 2024
Brooke
United States of AmericaAll of the doors were outside and the guy behind the counter didn’t tell us we would have quite a walk to get to our room and we should probably park by our room instead
It was really cute the way it was set up…..felt like it was set back in the 60’s
Stayed in March 2024
Reviewed: March 20, 2024
Parkash
CanadaGood
Stayed in March 2024
Reviewed: March 19, 2024
Ruth
United States of AmericaThe on-site food and dining was lacking.
We loved the well-maintained grounds and used the pools daily! Our room was updated and clean.
Stayed in March 2024
Reviewed: March 19, 2024
Stephen
United States of AmericaThe room needed updating. It was clean but worn.
The on-site restaurant was unexpectedly good. Basic menu but cooked exceptionally well. Service was also excellent.
Stayed in March 2024
Reviewed: March 16, 2024
Guillermo
United States of AmericaThey forgot to place soap to wash hands
Great Location
Stayed in March 2024
Reviewed: March 16, 2024
Rose
United States of AmericaRun down, needs updating and definitely could have been cleaner. Way too expensive for the condition rooms are in.
Location, grounds and activities
Stayed in March 2024
Reviewed: March 15, 2024
Anne
United States of AmericaWe loved the luxurious room with huge windows. We loved the beautiful grounds. The restaurant was great. The staff was so amazing and friendly….everywhere we encountered them! Our only unfavorable comment was a bartender on Sunday morning with a frown and a chip on her shoulder. We never did get waited on and ended up leaving without the mimosas we were going to celebrate with. Other than that, we only had wonderful experiences.
Stayed in March 2024
Reviewed: March 14, 2024
Debra
United States of AmericaWe reserved a room with shower and pool room. Unavailable when we arrived, staff gave us a nice room to replace it.
Staff was great! Cookies yummy! Bed was comfortable. Extra usb and electric plugs on side of headboard.
Stayed in March 2024
Reviewed: March 13, 2024
Chris
CanadaThe pool area could have been tidied up throughout the day. Both mornings I picked up glasses from around the deck area, but did notice the 3rd morning, two ladies did a great job of cleaning up towels, glasses, etc
Loved our room on the bottom floor over looking the pool. We also loved the grounds that very accessible, and we could stretch our legs! The pool area was very relaxing!
Stayed in March 2024
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