Reviews of Embassy Suites by Hilton Charlotte Concord Golf Resort & Spa This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!
5400 John Q. Hammons Drive Northwest, Concord, NC 28027, United States of America
#11 of 25 hotels in Concord
Guests' ChoiceReview Score
Based on 580 hotel reviews
8.1Score breakdown
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Cleanliness
8.4
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Comfort
8.5
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Location
9.0
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Facilities
8.3
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Staff
8.7
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Value for money
7.8
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Reviewed: May 15, 2024
Sian
United Kingdom7 Reviews7.0“Good but seems to have changed since we were here 6 years ago”- • Leisure trip
- • Couple
- • Two-Room King Suite - Non-Smoking
- • Stayed 3 nights
- • Submitted from a mobile device
The breakfast was ok but not much choice if you want to have a healthy breakfast.
Good size rooms, comfortable beds. Two complementary drinks per evening with limited snacks.
Stayed in May 2024
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Reviewed: May 13, 2024
Iarion
United States of America1 review7.0Good- • Leisure trip
- • Family with young children
- • One-Bedroom King Suite - Hearing Access/Non-Smoking
- • Stayed 1 night
- • Submitted from a mobile device
Everything was good but the fact that have pay over 100 to use the jacuzzi is crazy never been to any hotel where u had to pay for that
Stayed in May 2024
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Reviewed: May 8, 2024
Amy
United States of America23 Reviews3 helpful votes9.0Wonderful- • Family with young children
- • Premium Queen Suite with Two Queen Beds - Non-Smoking
- • Stayed 2 nights
- • Submitted from a mobile device
My only complaint is that you have to pay to park. It is a hotel/convention center but people use the hotel parking when they just come to the convention center. This takes up spaces from hotel guests and we are the ones paying.
I have stayed multiple times here and am never disappointed. Fantastic hotel, staff and rooms.
Stayed in May 2024
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Reviewed: May 5, 2024
Patricia
United States of America4 Reviews7.0“Not relaxing at all.”- • Leisure trip
- • Couple
- • Premium King Suite - Non-Smoking
- • Stayed 1 night
- • Submitted from a mobile device
Was a loud music event nearby and the bass shook the hotel until late. There was also a dance competition at the hotel. Lots of little girls screaming and dancing everywhere.
Had usual Embassy Suites amenities.
Stayed in May 2024
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Reviewed: April 30, 2024
Julian
United States of America3 Reviews8.0“The facilities are excellent. The stay was pleasant and peaceful.”- • Leisure trip
- • Solo traveler
- • Two-Room King Suite - Non-Smoking
- • Stayed 2 nights
I did not like having to pay for parking when the hotel owns acreage of parking, that mostly goes unused.
This is an all around great property for business or leisure.
Stayed in April 2024
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Reviewed: April 10, 2024
Tia
United States of America11 Reviews7.0“Going through the motions.”- • Leisure trip
- • Family with young children
- • Premium Queen Suite with Two Queen Beds - Non-Smoking
- • Stayed 2 nights
I have noticed some quality issues since beginning to travel again after COVID. I realize that staffing is short and finding competent, qualified people to do important work such as upkeeping a hotel is difficult. I would say it is more than a structural quality problem. Walking into the hotel, I can feel the shift in atmosphere and happiness of the staff from even a year ago! Employees don't seem happy to be there right now and it makes me wonder what is going on in the background. Another thing that has changed is that parking at the hotel now costs $8/night. This is something that used to be included in the stay. This will make me re-think staying in the future, but I will continue to visit the spa. We also did not have a great experience with the food at breakfast or restaurant in-house. Everything was very bland and, unless you got a fresh-made omelette - cold. Maybe it was just a bad, short staffed kind of weekend, but my last couple of stays, it seems like they are just going through the motions there.
The stay was a great location. I always enjoy the spa. The room was clean and fresh smelling and very bright! The kids had a GREAT time swimming in the afternoons at the indoor pool. The staff is clearly stressed, but doing the best they can an helping one guest at a time. I appreciate everything they do! From bringing extra towels and hand clothes for my crew to showing me where the extra blanket was (already in my room!...LOL). I have visited this location several times and will continue to come back!
Stayed in March 2024
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Reviewed: April 7, 2024
Sharon
United States of America6 Reviews8.0“Breakfast was good but kids shouldn’t be able to serve themselves also I wish the pool was clean.”- • Leisure trip
- • Travelers with friends
- • Two-Room Queen Suite with Two Queen Beds
- • Stayed 1 night
- • Submitted from a mobile device
I wish the pool was clean that was one of the reasons why we booked this hotel.
I liked the breakfast but I wish kid’s weren’t serving themselves because they were kind of unsanitary.
Stayed in April 2024
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Reviewed: April 6, 2024
Darneka
United States of America3 Reviews1 helpful vote8.0Very Good- • Family with young children
- • Two-Room King Suite - Non-Smoking
- • Stayed 2 nights
- • Submitted from a mobile device
The fire pit
Love it. Just need room cleaning daily
Stayed in March 2024
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Reviewed: April 4, 2024
Collins
United States of America1 review8.0Very Good- • Leisure trip
- • Family with young children
- • Two-Room Queen Suite with Two Queen Beds
- • Stayed 2 nights
- • Submitted from a mobile device
The pool was closed down during our stay and that was one of our main reasons for booking the hotel
The breakfast was amazing, the amenities were a nice addition.
Stayed in April 2024
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Reviewed: April 4, 2024
Catina
United States of America2 Reviews8.0Very Good- • Leisure trip
- • Family with young children
- • King Room - Mobility Access/Non-Smoking
- • Stayed 2 nights
- • Submitted from a mobile device
The beds were lumpy and not comfortable
Location, staff , breakfast, cleanliness
Stayed in March 2024
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Reviewed: April 4, 2024
Tice-powell
United States of America1 review8.0“Amazing”- • Leisure trip
- • Family with young children
- • Two-Room Queen Suite with Two Queen Beds
- • Stayed 2 nights
- • Submitted from a mobile device
Our first room had bad oder
Breakfast was amazing staff was great Chef fantastic
Stayed in April 2024
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Reviewed: April 1, 2024
Randy
United States of America1 review7.0“In overall, it was a good stay! I maybe was looking for more out the shower head being rusted.”- • Leisure trip
- • Family with young children
- • Suite with One King Bed and Two Queen Beds
- • Stayed 4 nights
- • Submitted from a mobile device
I ask for cups, that I didn’t receive because an employee said, “I’m about to get off, they will bring them!”
I thought the omelet was the best part of the breakfast! I like the room was spacious for our stay!
Stayed in March 2024
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Reviewed: March 12, 2024
Beverly
United States of America1 review8.0“Very pleasant overall”- • Leisure trip
- • Family with young children
- • Corner Queen Suite with Two Queen Beds - Non-Smoking
- • Stayed 1 night
- • Submitted from a mobile device
Snack choices. Didn’t like any of it. And bartender was not all that nice
I like the idea of free snacks but it was nothing I wanted
Stayed in February 2024
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Reviewed: February 29, 2024
Patricia
United States of America7 Reviews2 helpful votes8.0“The neighbors in 503 slammed doors all night. It was loud and disturbing at times.”- • Leisure trip
- • Family with young children
- • Two-Room Queen Suite with Two Queen Beds
- • Stayed 1 night
- • Submitted from a mobile device
The fold out bed was horrible. Very uncomfortable. Stains on the mattress, and sheets. I asked for a blanket from the front desk and never received it.
Breakfast was excellent.
Stayed in February 2024
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Reviewed: February 24, 2024
Winder
United States of America2 Reviews7.0Good- • Leisure trip
- • Family with young children
- • Two-Room King Suite - Non-Smoking
- • Stayed 1 night
- • Submitted from a mobile device
The bed was uncomfortable and the room was not updated.
Stayed in January 2024
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Reviewed: February 12, 2024
Deborah
United States of America3 Reviews8.0Very Good- • Leisure trip
- • Couple
- • King Suite with Balcony - Non-Smoking
- • Stayed 2 nights
- • Submitted from a mobile device
Everything was wonderful
Made to order breakfast and staff were great
Stayed in February 2024
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Reviewed: January 31, 2024
James
United States of America18 Reviews7.0“i liked the visit.”- • Leisure trip
- • Couple
- • Two-Room King Suite - Non-Smoking
- • Stayed 1 night
weather was cold.
breakfast and location was good.
Stayed in January 2024
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Reviewed: January 13, 2024
Kimberly
United States of America2 Reviews8.0Very Good- • Leisure trip
- • Couple
- • Two-Room King Suite - Non-Smoking
- • Stayed 1 night
- • Submitted from a mobile device
The buffet breakfast hours was not good.
Clean
Stayed in December 2023
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Reviewed: December 28, 2023
Sherry
United States of America1 review7.0Good- • Leisure trip
- • Family with young children
- • King Suite with Balcony - Non-Smoking
- • Stayed 1 night
- • Submitted from a mobile device
Was unhappy the outside amendments were not able to be used. The fireplace wasn't lit the fire pit wasn't lit all the cushions or disarray and missing off the seating area
Stayed in December 2023
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Reviewed: December 27, 2023
Dr
United States of America10 Reviews9.0“Ok”- • Leisure trip
- • Couple
- • Two-Room King Suite - Non-Smoking
- • Stayed 4 nights
- • Submitted from a mobile device
Lack of handicapped parking space. There was only 5 spaces. First come.
Stayed in December 2023
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Reviewed: December 23, 2023
Renisha
United States of America26 Reviews2 helpful votes8.0Very Good- • Leisure trip
- • Family with young children
- • Two-Room Queen Suite with Two Queen Beds
- • Stayed 1 night
- • Submitted from a mobile device
I didn’t like the fact that we had to pay for parking there is a parking lot out there designated for the embassy suites, so why should I have to pay for parking when I’m already paying for hotel room?
Beautifully designed hotel Comfortable beds
Stayed in December 2023
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Reviewed: December 21, 2023
Dale
United States of America1 review8.0“Will stay again.”- • Leisure trip
- • Couple
- • Two-Room Queen Suite with Two Queen Beds
- • Stayed 2 nights
- • Submitted from a mobile device
Great
Stayed in November 2023
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Reviewed: December 17, 2023
Michael
United States of America4 Reviews9.0“A wonderful stay and will stay again.”- • Leisure trip
- • Couple
- • Two-Room Queen Suite with Two Queen Beds
- • Stayed 1 night
- • Submitted from a mobile device
The heat had to be adjusted and it was
Friendly staff, reception
Stayed in November 2023
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Reviewed: December 11, 2023
Minister
United States of America3 Reviews8.0Very Good- • Business trip
- • Family with young children
- • Two-Room King Suite - Non-Smoking
- • Stayed 1 night
- • Submitted from a mobile device
Customer service wise the omelet cook was amazing.
Stayed in November 2023
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