Reviews of The Chelsean New York This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!
160 West 25th Street, Chelsea, New York, NY 10001, United States of America
#376 of 410 hotels in New York
Guests' ChoiceReview Score
Based on 792 hotel reviews
7.0Score breakdown
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Cleanliness
7.2
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Comfort
7.3
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Location
8.7
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Facilities
6.9
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Staff
7.9
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Value for money
7.0
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Free WiFi
8.5
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Reviewed: April 25, 2024
Anne
France4 Reviews7.0“Good situation, close to different subway lines. Walking distance from Times Square.”- • Leisure trip
- • Group
- • Guest room, 2 Queen, Corner room
- • Stayed 9 nights
- • Submitted from a mobile device
The room was slightly too small for four people.
We didn't like the room we had. The lady at the reception proposed another one, on a higher floor; the staff moved our luggage to the new nice room with a view of Empire State.
Stayed in April 2024
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Reviewed: April 24, 2024
Fred
United States of America1 review7.0Good- • Leisure trip
- • Couple
- • Double Room - Disability Access
- • Stayed 1 night
Desk chair was falling apart. No other chair to sit.
Nice and friendly staff
Stayed in April 2024
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Reviewed: April 23, 2024
Eridyce
Netherlands1 review1 helpful vote7.0Good- • Leisure trip
- • Couple
- • Guest room, 2 Double
- • Stayed 5 nights
- • Submitted from a mobile device
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It was in the centre of nyc
Stayed in February 2024
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Reviewed: April 22, 2024
Maria
United Kingdom1 review8.0Very Good- • Leisure trip
- • Family with young children
- • Chelsea Suite, 1 Bedroom Suite, 1 King, Sofa bed, Top floor
- • Stayed 4 nights
- • Submitted from a mobile device
The entrance outside was tired and dirty, so first impression was disappointing, however improved once inside.No breakfast available.
The location was excellent, nice and quiet, view of the Empire State Building from our balcony was an unexpected added bonus. The house keeping was excellent and staff very friendly and helpful.
Stayed in April 2024
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Reviewed: April 17, 2024
Kaz
United Kingdom3 Reviews7.0“Great location, fine for the price”- • Leisure trip
- • Couple
- • Guest room, 1 King, High floor
- • Stayed 4 nights
- • Submitted from a mobile device
The air conditioner was incredibly loud
Room was good size, bed was comfortable, staff friendly, great location and price was good for New York
Stayed in April 2024
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Reviewed: April 16, 2024
Roisin
Ireland6 Reviews2 helpful votes6.0“All in all the location of the hotel makes it good value but the actual hotel itself could be nicer”- • Leisure trip
- • Group
- • Guest room, 2 Queen, Corner room, High floor
- • Stayed 5 nights
The lighting in the room isn't great, and the room itself is very very basic. House keeping was good and kept the room clean, but the actual carpet/ furniture etc. is dated and dirty. The bathroom wasn't great either, but honestly for a 3 star hotel you get what you paid for. New York is so expensive so if you are looking for a higher end hotel, you will pay an arm for it. The staff didn't interact much and could have been a bit more accommodating but I wouldn't say that they were rude either. House keeping were lovely.
The location is excellent, 10 minute subway to time square, West village/Greenwich Village, Soho. Subway is only a quick 2 minute walk from the hotel and the actual subway station is one of the cleaner ones we've been to. The beds were super comfy and the shower was easy to use. The location of the hotel is very close to everything and in a nice area, its only about a 10 minute walk to the heart of Chelsea too. For all the time we spent in the hotel room it done the job, literally just getting ready in the morning there and coming back at night to sleep.
Stayed in April 2024
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Reviewed: April 13, 2024
Kenneth
United States of America1 review8.0Very Good- • Leisure trip
- • Group
- • Guest room, 2 Double
- • Stayed 3 nights
- • Submitted from a mobile device
The location was excellent. We were a short train ride from most destinations.
Stayed in April 2024
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Reviewed: April 12, 2024
Felipe
Canada1 review8.0“Loved it and would definitely stay again, and have already given a few recommendations to some upcom”- • Leisure trip
- • Family with young children
- • Guest room, 2 Double, High floor
- • Stayed 3 nights
- • Submitted from a mobile device
Upgraded amenities, but having said that, we weren’t expecting anything luxurious.
Location was fantastic for our type/style of visit to New York.
Stayed in March 2024
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Reviewed: April 11, 2024
Maarten
United States of America15 Reviews8.0Very Good- • Leisure trip
- • Solo traveler
- • Guest Room, 1 King
- • Stayed 1 night
The airco unit is very loud. You won't be sleeping with that on.
Staff was very friendly with tips where to find things and help with small problems.
Stayed in April 2024
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Reviewed: April 9, 2024
Margaret
France14 Reviews8.0“It was fine, what I expected for the price”- • Leisure trip
- • Group
- • Guest room, 2 Double
- • Stayed 2 nights
Small room
Great location
Stayed in April 2024
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Reviewed: April 9, 2024
Peter
Canada1 review7.0“If you're looking to get pampered, this is not the place for you. But we weren't - so it was fine”- • Leisure trip
- • Family with young children
- • Guest room, 2 Queen, Corner room
- • Stayed 3 nights
Slow elevator. Poor quality towels. A little tight for four people.
Location. Ease of getting to major attractions.
Stayed in April 2024
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Reviewed: April 9, 2024
Charmica
United States of America13 Reviews1 helpful vote6.0“Our stay at the hotel was very uncomfortable.”- • Leisure trip
- • Family with young children
- • Guest room, 2 Double
- • Stayed 4 nights
- • Submitted from a mobile device
The beds and pillows were horribly uncomfortable. The lobby area nor the out door area of the hotel was inviting. The staff was not friendly and the cost of our stay wasn’t worth it.
I liked the area it was located in.
Stayed in April 2024
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Reviewed: April 5, 2024
Chris
United States of America2 Reviews7.0“Not as bad as the reviews make it sound”- • Leisure trip
- • Family with young children
- • Guest room, 2 Queen, Corner room, High floor
- • Stayed 3 nights
- • Submitted from a mobile device
The lobby was not welcoming or comfortable and the front desk attendants were not especially friendly. Not a great first impression.
The rooms were pretty nice- was nervous after seeing others reviews, but they were very clean and comfortable.
Stayed in April 2024
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Reviewed: April 3, 2024
Eren
Switzerland10 Reviews1 helpful vote6.0“Great location but not well maintained facilities. We didn’t spend much time in the hotel so was okey.”- • Leisure trip
- • Family with young children
- • Guest room, 2 Queen, Corner room
- • Stayed 3 nights
- • Submitted from a mobile device
Facilty is dated, decoration, carpets, bathrooms are old.
The location was great, so close to many reataurants, breakfast places, flat iron, high line…
Stayed in April 2024
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Reviewed: April 3, 2024
Taneja
Canada5 Reviews1 helpful vote7.0“Stay was smooth right from checkin and checkout.”- • Couple
- • Guest Room, 1 King
- • Stayed 1 night
- • Submitted from a mobile device
Minus the washrooms the property like outdated. I was looking at the price they normally charge and it felt that the complete ambience of the hotel and room did not resonate with the charges
Washrooms were very clean and the location is walking from Times Square. The concierge gentlemen was very kind and knowledgable he knew about the taxis, subways best routes and he took good care of our luggage in clock room which we kept after our checkin. He was very approachable and kind.
Stayed in March 2024
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Reviewed: April 3, 2024
Alison
Switzerland6 Reviews8.0“Location was great, near a metro stop. Comfortable and clean. The view from the room was amazing.”- • Leisure trip
- • Group
- • Guest room, 2 Double
- • Stayed 1 night
- • Submitted from a mobile device
Location was great, near a metro stop. Comfortable and clean
Stayed in April 2024
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Reviewed: April 3, 2024
William
United States of America4 Reviews8.0Very Good- • Leisure trip
- • Solo traveler
- • Guest room, 1 King, High floor
- • Stayed 1 night
- • Submitted from a mobile device
There was a major issue with check-in: It took 90 minutes. Everything else about the stay was great, though.
Stayed in March 2024
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Reviewed: April 2, 2024
Sean
United States of America2 Reviews7.0“This hotel was an excellent value for its location in Manhattan. Will definitely stay again.”- • Leisure trip
- • Family with young children
- • Guest room, 2 Queen, Corner room
- • Stayed 3 nights
Did not know that the heat only works with a remote. Even after learning this, our room was either too hot or too cold. We also really needed a mini-fridge which the room didn't have. I overheard another guest request a fridge at check-in, a request that was granted, which means some rooms have them.
The hotel staff was exceedingly friendly and made a great first impression. The room was clean and the hotel provided daily housekeeping service. The location was excellent, very near shops and subway. If you like to walk, you can stroll up to Madison Square Garden or even Times Square from here. There are two excellent coffee shops nearby and Whole Foods is a block away.
Stayed in April 2024
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Reviewed: April 2, 2024
Marina
United States of America3 Reviews6.0“Reasonably priced, OK facilities and staff, dodgy area at night. Rooms advertised as city views only have those viws on”- • Family with young children
- • King Room - Disability Access
- • Stayed 7 nights
- • Submitted from a mobile device
The location was sketchy. If you walked on the wrong side of the street in the evening it was littered with strange and potentially dangerous people. NY had also changed so if you walk to Times Square it is even worse. If you walk west I and downtown it is OK.
The property was decently priced.
Stayed in April 2024
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Reviewed: April 1, 2024
Artem
United States of America13 Reviews6 helpful votes8.0“For the short stay of one person - just excellent!”- • Business trip
- • Solo traveler
- • King Room - Disability Access
- • Stayed 1 night
Parking was a few blocks away for an additional (but discounted) price, There was no extra room in the bathroom even to put my toilettes. Bath tub was rather old. If napkins could be provided, it would be better.
Location was amazing. Value - outstanding. It was clean. The floors were uneven - this is not something to like but maybe a part of the old structure in the middle of NYC.
Stayed in March 2024
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Reviewed: March 30, 2024
Lisa
United States of America4 Reviews1 helpful vote8.0“Close to MSG and comfortable”- • Leisure trip
- • Group
- • Guest room, 2 Queen, Corner room, High floor
- • Stayed 1 night
- • Submitted from a mobile device
I believe the beds are smaller than queens and another customer was also at the desk concerned about the same thing. Worked out fine for us. If you know 4 people are staying in room, there should be enough coffee and towels for 4 people.
Close to MSG. Very comfortable beds
Stayed in March 2024
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Reviewed: March 30, 2024
Shannon
United States of America2 Reviews7.0Good- • Leisure trip
- • Family with young children
- • Guest room, 2 Queen, Corner room, High floor
- • Stayed 3 nights
- • Submitted from a mobile device
It was difficult to find you online while we were traveling. GPS wanted to send us to The Chelsea Hotel instead. The outside of the hotel didnt match the visual in your listing
Beds were comfortable. Housekeeping responded promptly
Stayed in March 2024
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Reviewed: March 29, 2024
Joyner
United States of America7 Reviews4 helpful votes7.0Good- • Business trip
- • Family with young children
- • Guest room, 2 Double
- • Stayed 1 night
- • Submitted from a mobile device
Some of the front house employees ignored you . They are a hit and miss., and did not treat all guests the same. Some of the housekeepers need more training with respecting guests . Front house has to realize they are the first impression of the hotel . Needs renovation very dark and needs updating. Most of the rooms were cold. On the nights they have events the restaurant is to loud. They need to adjust the volume and realize that guest need to rest .
Close to eateries and shopping. Laundrymat near by
Stayed in March 2024
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Reviewed: March 27, 2024
Julie
United States of America1 review7.0“Was exactly what we needed at a great price.”- • Leisure trip
- • Travelers with friends
- • Guest room, 2 Queen, Corner room
- • Stayed 3 nights
- • Submitted from a mobile device
The construction and lobby area. Hopefully when the construction is finished it will be better.
Location and ease to get where we wanted to go. It was clean and room was decent size.
Stayed in March 2024
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