Breakfast utensils were inferior and not very utilitarian. Plastic knives did not exactly cut and bent and broke.

Location, accommodations, service

Stayed in May 2024

I wouldn’t feel comfortable using the pool, as it was not private.

Very clean.

Stayed in May 2024

I thought the rooms could have been a little bigger

It exceeded my expectations.

Stayed in May 2024

Cost

Amenities and location. Proximity to action in the village was all within walking distance.

Stayed in May 2024

radiator is not good

good to excellent

Stayed in April 2024

The only thing that wasn’t great, the hard boiled egg seemed bad. It peeled great and looked fine, but when I took a bite, it tasted like a bad egg.

Breakfast was great. Waffles were exceptional! Loved them! The woman working the breakfast was especially wonderful and asked about how my daughter did at her dance competition when she found out that’s where we were headed the morning before. The room was huge though, everything was very clean, quiet, and my kids loved the pool hot tub combo. Very nice stay, and Starbucks is right down the street. Beyond our expectations. Would definitely recommend.

Stayed in April 2024

Location was great, the surrounding area was historical. The hotel itself was very clean.

Stayed in March 2024

Only thing we didn't enjoy was our shower - there was very little pressure, but it was not a major issue.

Loved the homey feel of the hotel, and that it was quiet. There were some cute ships in the area as well.

Stayed in March 2024

Pool was a little cold.

Breakfast was very good, lots of options and always well stocked. The fitness room was modern and clean. Pool was a little cold but the hot tub helped. Overall a very clean and well maintained property. Staff were wonderful.

Stayed in March 2024

Friendly staff, very accommodating! Room was very spacious and good value.

Stayed in February 2024

Breakfast was standard and while I did find things I could eat, if you have a limited diet then it could be a little difficult to enjoy. I would’ve loved to have some dairy free milk or gluten free options.

We so enjoyed our stay for a quick stopover in Buffalo. The pool and hot tub were my main reason for looking into this hotel (they were worth it!) but the reviews both here & on Tripadvisor are why I went ahead and booked! It absolutely did not disappoint! Location is great with plenty of stores and restaurants all around. Everything in and around the hotel was very clean! Another gem? The staff were exceptional! From everyone we encountered at the front desk, the morning breakfast room (Judy and Sheri), even the housekeeping - everyone was always so friendly and ready to help with whatever was needed no matter the day or time. Should we ever be in the area again, we’ll definitely be staying here!

Stayed in February 2024

Elevators dated Paint peeling from bathtub Unable to stream on TV

Comfortable beds, pool, gym, breakfast Location of hotel

Stayed in February 2024

Seriously cannot think of anything that fell short of expectations.

What a beautiful facility. Our room, actually a suite complete with kitchen and fireplace (which we used non-stop in Feb Buffalo weather!), was appointed with everything we needed. The breakfast was everything and more that you could ask for....the coffee always hot and ready! All interactions with staff were pleasant and you always received a smile.

Stayed in February 2024

There was really good breakfast food and the facility and the staff were super friendly and accommodating.

Stayed in January 2024

The heat inside room was continuously working, and the thermostat did not work . So the room got very hot at night, it was no control over the heat.

The staff were very friendly and helpful.. The breakfast was very good and we loved the lady working there and she was extremely helpful and friendly.

Stayed in January 2024

Nothing

The room was really nice and staff was amazing

Stayed in December 2023

Only one complaint was that the free wifi did not work.

I loved the Hilton luxurious feel. The room was very spacious, and very clean. I enjoyed the coffee and tea in the lobby. The front desk agent who checked us in was very welcoming and extremely friendly. The breakfast was good I was pleasantly surprised at the options.

Stayed in December 2023

Nothing, everything was great!

The staff was wonderful, kind, friendly and professional. They were also very considerate of an unexpected family issue that occurred at the beginning of our stay.

Stayed in October 2023

The room wasn't as big as thought it would be

Breakfast was wonderful. Close to the football stadium.

Stayed in November 2023

Really slow wifi

Location

Stayed in October 2023

The water pressure in the shower was so low that I could barely get the shampoo out of my hair.

Great location, staff and walkability

Stayed in October 2023

Nothing earth-shattering. We couldn't get a constant fan to run in our room as white noise and the night staff person was not familiar with the controls. We were also disappointed to discover that they only had light roast coffee.

Great location -- within walking distance to restaurants and town shops but not noisy from traffic. Two young men at the front desk were friendly and shared helpful suggestions about local eateries and attractions. We were only about 30 minutes from Niagara Falls.

Stayed in October 2023

Location

Stayed in September 2023

Pool was kind of cold

Clean , quiet and bright

Stayed in August 2023