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  5. Reviews of Hampton Inn Commerce/Novi

Reviews of Hampton Inn Commerce/Novi This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!

169 Loop Road, Walled Lake, MI 48390, United States of America

#2 of 2 hotels in Walled Lake

Guests' Choice

Review Score

Based on 182 hotel reviews

8.0

Score breakdown

  • Cleanliness

    8.5

  • Comfort

    8.3

  • Location

    8.6

  • Facilities

    8.2

  • Staff

    8.6

  • Value for money

    7.9

Verified guest reviews from real Bookers

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Showing 1 - 25

  • Reviewed: April 29, 2024

    8.0
    Great value and served our purposes while in town
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds - Mobility and Hearing Access/Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    Clean and relaxing room

    Stayed in April 2024

  • Reviewed: February 12, 2024

    7.0
    Quality
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds - Mobility and Hearing Access/Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    Coffee was cold More breakfast options Hot tub or sauna

    We liked that it was only 16 minutes away and offered a pool.

    Stayed in February 2024

  • Reviewed: January 29, 2024

    8.0
    • Leisure trip
    • Couple
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    This review is hidden because it doesn't meet our guidelines.

  • Reviewed: November 8, 2023

    9.0
    Hoping to come again
    • Leisure trip
    • Couple
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Front desk clerk, Oksana, was exceptionally welcoming and helpful

    Stayed in November 2023

  • Reviewed: October 30, 2023

    7.0
    Good
    • Leisure trip
    • Family with young children
    • King Room - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    The rooms had an old mildew smell. I cleaned the rooms and bathrooms wipes with Clorox wipes. The smell was still there so I bought febreeze small spaces for the rooms to help.

    The rooms were spacious and the staff were very nice.

    Stayed in October 2023

  • Reviewed: August 12, 2023

    8.0
    Good , except for possible double charge .
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds - Mobility and Hearing Access/Non-Smoking
    • Stayed 3 nights
    • Submitted from a mobile device

    Believe that room has been charged twice to my credit card.

    Convince to location visited.

    Stayed in July 2023

  • Reviewed: August 3, 2023

    7.0
    The hotel served our purpose, to visit family. Not Bad, not Great!
    • Couple
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 5 nights
    • Submitted from a mobile device

    Breakfast could have been better

    clean, comfortable beds, good location for us.

    Stayed in July 2023

  • Reviewed: July 22, 2023

    9.0
    Comfortable, and clean
    • Leisure trip
    • Couple
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 4 nights
    • Submitted from a mobile device

    That we had to ask to get the room cleaned and beds made otherwise it is not done.

    Clean, modern

    Stayed in July 2023

  • Reviewed: July 18, 2023

    8.0
    Overall good
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds - Mobility and Hearing Access/Non-Smoking
    • Stayed 4 nights
    • Submitted from a mobile device

    Breakfast was good, excellent coffee, staff was friendly.

    Stayed in July 2023

  • Reviewed: July 7, 2023

    9.0
    The hotel was fine, the staff was great.
    • Leisure trip
    • Group
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 1 night

    Booking.com messed up the reservation and the staff person at the hotel had to fix it. I had all the documentation from booking.com, but the hotel had none of the documentation. Grateful that the hotel could fix that. Disappointed in booking.com for this error.

    The breakfast was good. Typical hotel fair which is what we expected.

    Stayed in July 2023

  • Reviewed: July 1, 2023

    8.0
    Good stay
    • Couple
    • King Room with Roll-In Shower - Mobility and Hearing Access/Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Bed was to hard. But the coffee was so hot to carry to the room

    Clean and friendly staff. The coffee was good. We waa happy with the location.

    Stayed in June 2023

  • Reviewed: June 18, 2023

    8.0
    Very Nice Stay!!
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 2 nights

    They advertise a 'Hot-Tub', it doesn't exist. Very limited equipment in 'Fitness Center'. No in-room safes!

    Hotel was great! Nice comfortable rooms. Great location. Very clean. Nice breakfast. Very helpful and friendly Staff.

    Stayed in June 2023

  • Reviewed: May 17, 2023

    7.0
    Nice hotel--If you want your room to be cleaned, must request!
    • Leisure trip
    • Couple
    • King Room - Non-Smoking
    • Stayed 2 nights

    Shower needs to be caulked and room was not cleaned during our 2-night stay. The front desk did not tell us we needed to request cleaning when we checked in.

    The facility was quite clean and updated. Breakfast excellent. Staff was friendly and helpful.

    Stayed in May 2023

  • Reviewed: April 27, 2023

    9.0
    Great location! Lovely staff! Clean and comfortable! 100% Recommend!
    • Leisure trip
    • Solo traveler
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 3 nights

    Nothing to dislike! Just book!

    ALWAYS enjoy my stays at this hotel! I frequent this location for in-city get-a-ways! The staff continues to be the BIGGEST asset! As well as the location! (Restaurants, Walmart, Meijer, Movie Theatre and more!) The rooms are clean and the facility is nice! They also had a partnership with a nearby gym to use the facilities! I will definitely be back!

    Stayed in March 2023

  • Reviewed: April 9, 2023

    8.0
    hotel was clean and staff was super nice and friendly
    • Leisure trip
    • Couple
    • King Room with Roll-In Shower - Mobility and Hearing Access/Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    nothing

    very clean and staff was super nice

    Stayed in April 2023

  • Reviewed: March 13, 2023

    8.0
    it was a clean, safe, and affordable stay.
    • Family with young children
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    the thermostat in the room was tricky. it was hard to maintain a comfortable temperature

    clean, modern, good breakfast

    Stayed in March 2023

  • Reviewed: March 9, 2023

    7.0
    Good
    • Business trip
    • Solo traveler
    • King Studio Suite - Non Smoking
    • Stayed 4 nights

    the breakfast, not healthy

    location, room size

    Stayed in February 2023

  • Reviewed: February 27, 2023

    9.0
    Awesome breakfast and great staff
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    The pool area didn't have much room or tables. Pool towels were really small.

    It was cozy like home. The lobby and living room area was nicely decorated. The breakfast was nice, there were lots of options.

    Stayed in February 2023

  • Reviewed: January 13, 2023

    7.0
    No Hot Tub
    • Leisure trip
    • Couple
    • King Room - Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    The whole reason we booked was for the advertised hot tub. We were in desperate need of a relaxing hot soak. Unfortunately the hot tub has been removed but the hotel has yet to take the pictures and info off their website. The confirmation email doesn't even give you a heads up that it isn't there anymore. That was super disappointing.

    Our upgraded room was nice. It was spacious and felt more like being in a home. Continental breakfast was good. Staff was helpful and friendly. Hotel was clean and conveniently located.

    Stayed in January 2023

  • Reviewed: December 11, 2022

    8.0
    Very Good
    • Leisure trip
    • Couple
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    breakfast could be better

    beds and pillows were comfortable clean

    Stayed in December 2022

  • Reviewed: October 3, 2022

    8.0
    No jacuzzi
    • Business trip
    • Travelers with friends
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    No jacuzzi. Pool was cold. Towels were tiny at the pool. Use 2. Anyway the jacuzzi was taken out but it still lists it on the listing. And the signs are still up for it. And considering how cold the pool was, they really need a jacuzzi to warm back up. Road noise is noticeable.

    The room was comfortable, after we turned up the heat lol. It has a pool. The view from the fourth floor overlooking the small lake/big pond was fabulous! The staff was friendly. Breakfast was good. The place was clean but someone dropped a coffee or something in the elevator and either no one had told staff or they were aware but too busy or understaffed. It happens. Not their fault.

    Stayed in October 2022

  • Reviewed: August 20, 2022

    9.0
    Good
    • Leisure trip
    • Family with young children
    • King Room - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Jacuzzi was closed. Which was main reason for staying at the hotel. Towel quality for three people in same is not enough. Towels are way to small on the pool. Its more for face. Please pay attention on changing the sheets on the beds.

    Stuff was helpful and friendly. Overall it is good place to have some get away time.

    Stayed in July 2022

  • Reviewed: August 9, 2022

    8.0
    Very Good
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 4 nights
    • Submitted from a mobile device

    The people who cleaned the rooms never checked with us to see if we needed the trash emptied, or if we needed clean towels even when we placed the dirty towels in the hall outside the door, as instructed. We ended up getting fresh towels from the front desk staff each evening.

    The breakfast and hotel location was great! The facilities were clean and inviting. The front desk staff was very professional, courteous, and helpful.

    Stayed in August 2022

  • Reviewed: April 9, 2022

    9.0
    Good nights sleep
    • Group
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Very crowded at breakfast time.

    Typical hotel stay - rooms were clean and location was good with restaurants and stores nearby. Quiet evening even with a full hotel. Staff was very nice!

    Stayed in March 2022

Showing 1 - 25

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