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  5. Reviews of Hawthorne Inn & Conference Center

Reviews of Hawthorne Inn & Conference Center This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!

420 High Street Southwest, Winston-Salem, NC 27101, United States of America

#21 of 40 hotels in Winston-Salem

Guests' Choice

Review Score

Based on 1035 hotel reviews

7.9

Score breakdown

  • Cleanliness

    8.4

  • Comfort

    8.4

  • Location

    8.6

  • Facilities

    8.0

  • Staff

    8.5

  • Value for money

    8.3

  • Free WiFi

    8.5

Verified guest reviews from real Bookers

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Showing 1 - 25

  • Reviewed: April 26, 2024

    9.0
    1 night stay was good.
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds
    • Stayed 1 night
    • Submitted from a mobile device

    If you wanted a real breakfast it cost money. Their continental breakfast isn't much at all.

    Location was good. Hotel and staff were great. We would stay there again if we ever needed too. Rooms were good and spacious.

    Stayed in March 2024

  • Reviewed: April 21, 2024

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds
    • Stayed 1 night

    The continental breakfast was disappointing. There were no options for protein (no yogurt, no cheese, no hard boiled eggs, no milk, no peanut butter). The fruit wasn’t fresh.

    The room was comfortable and quiet; we didn’t hear hall noise nor noise from neighbors. Beds were comfortable. There was plenty of parking.

    Stayed in April 2024

  • Reviewed: April 14, 2024

    9.0
    Wonderful
    • Business trip
    • Couple
    • King Room
    • Stayed 1 night
    • Submitted from a mobile device

    When fan ran on low it made noise. This would not keep me from staying here again. Let frt desk know when checked out. They apologized and said they would check it.

    Comfortable bed and close to hospital where we had appt. early next morning

    Stayed in April 2024

  • Reviewed: March 30, 2024

    8.0
    Very Good
    • Family with young children
    • Queen Room with Two Queen Beds
    • Stayed 2 nights
    • Submitted from a mobile device

    Convenient location

    Stayed in March 2024

  • Reviewed: March 28, 2024

    7.0
    The stay was ok! I really liked the fact it smelled cleaned!
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds
    • Stayed 1 night

    I didn't like the fact when I first checked in, I was double charged for accidental fees. I also didn't like the fact we had to pay for breakfast.

    I liked the fact it was close to the venue we had to attend.

    Stayed in March 2024

  • Reviewed: March 24, 2024

    9.0
    Wonderful
    • Leisure trip
    • Solo traveler
    • Queen Room with Two Queen Beds
    • Stayed 2 nights

    Very helpful staff.

    Stayed in March 2024

  • Reviewed: March 18, 2024

    8.0
    We were satisfied with our stay .
    • Leisure trip
    • Couple
    • King Room
    • Stayed 1 night
    • Submitted from a mobile device

    Breakfast was minimal. No cereal. Hot items had to be purchased.

    Good location. Friendly staff. Clean room.

    Stayed in March 2024

  • Reviewed: March 16, 2024

    8.0
    Overall it was a nice stay for the one night we stayed. We enjoyed the area and didn’t run into any real problems. I wou
    • Family with young children
    • Queen Room with Two Queen Beds
    • Stayed 1 night
    • Submitted from a mobile device

    The outlets seemed to be worn down. One of them was sticking out from the wall and when my daughter plugged in her phone the charge would go in and out.

    Great location, the staff was very friendly and the beds were extremely comfortable.

    Stayed in February 2024

  • Reviewed: February 23, 2024

    9.0
    The Blakes @the Hawthorne
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds
    • Stayed 2 nights
    • Submitted from a mobile device

    The breakfast was horrible they didn't even have cereal.

    I loved the atmosphere and location.

    Stayed in February 2024

  • Reviewed: February 19, 2024

    9.0
    Nice visit
    • Leisure trip
    • Solo traveler
    • Queen Room with Two Queen Beds
    • Stayed 1 night
    • Submitted from a mobile device

    N/A

    Location was great for me.

    Stayed in February 2024

  • Reviewed: February 19, 2024

    9.0
    The overall stay was good and cozy.
    • Leisure trip
    • Group
    • King Room
    • Stayed 2 nights
    • Submitted from a mobile device

    Double charged. I have the guy a card to pay for my room and he charged another card that was already on file.

    Everything was nice except I was charged twice for my room. Calling to get my refund.

    Stayed in February 2024

  • Reviewed: February 19, 2024

    8.0
    Very Good
    • Leisure trip
    • Solo traveler
    • King Room
    • Stayed 2 nights
    • Submitted from a mobile device

    Water ran cold when turned on shower

    Clean

    Stayed in February 2024

  • Reviewed: February 12, 2024

    7.0
    Nice
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds
    • Stayed 1 night

    The breakfast.

    The location and cleanliness.

    Stayed in February 2024

  • Reviewed: February 2, 2024

    7.0
    Would not return the place is out of date
    • Leisure trip
    • Couple
    • King Room
    • Stayed 1 night

    The lobby the front desk the restaurant the breakfast were all not good Employees sleeping in the restaurant This hotel has seen its better days

    The room was fine and so was the bed

    Stayed in February 2024

  • Reviewed: January 6, 2024

    8.0
    Very Good
    • Leisure trip
    • Solo traveler
    • Queen Room with Two Queen Beds
    • Stayed 1 night
    • Submitted from a mobile device

    Bed was uncomfortable and you have to pay extra for breakfast

    Location was good

    Stayed in November 2023

  • Reviewed: December 31, 2023

    9.0
    Comfortable
    • Leisure trip
    • Couple
    • Queen Room with Two Queen Beds
    • Stayed 1 night
    • Submitted from a mobile device

    Not must to chose from

    Breakfast was disappointing, limited to choose from nothing hot to eat , muffins dry . Went somewhere else

    Stayed in December 2023

  • Reviewed: December 26, 2023

    9.0
    Always nice staff and clean facility. Great value
    • Leisure trip
    • Couple
    • Queen Room with Two Queen Beds
    • Stayed 2 nights
    • Submitted from a mobile device

    Coffee maker/coffee in the room isn’t good at all. That’s been my only disappointment

    Cleanliness/ location

    Stayed in December 2023

  • Reviewed: December 17, 2023

    9.0
    This is a great value.
    • Leisure trip
    • Couple
    • Queen Room with Two Queen Beds
    • Stayed 2 nights
    • Submitted from a mobile device

    Room coffee

    Clean

    Stayed in December 2023

  • Reviewed: December 16, 2023

    8.0
    Good value.
    • Leisure trip
    • Couple
    • King Room
    • Stayed 1 night
    • Submitted from a mobile device

    The layout is a little strange because it is also a conference center. Continental breakfast was a little sparse.

    Overall it was a good value. We were traveling with a pet and they accommodated him. It really closed to several restaurants.

    Stayed in December 2023

  • Reviewed: December 8, 2023

    7.0
    Affordable and comfortable stay with nice staff and good location
    • Couple
    • Queen Room with Two Queen Beds
    • Stayed 2 nights
    • Submitted from a mobile device

    I could not get to the pool and a little noisy with kids but it was handled by guests

    Location and it offered something different

    Stayed in September 2023

  • Reviewed: December 4, 2023

    9.0
    Wonderful
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds
    • Stayed 2 nights
    • Submitted from a mobile device

    Very comfortable and quiet

    Stayed in December 2023

  • Reviewed: November 27, 2023

    8.0
    Very Good
    • Leisure trip
    • Travelers with friends
    • Queen Room with Two Queen Beds
    • Stayed 2 nights
    • Submitted from a mobile device

    Free breakfast was not great and you have to buy their hot breakfast.

    Very cozy and safe

    Stayed in November 2023

  • Reviewed: November 20, 2023

    7.0
    It was adequate.
    • Leisure trip
    • Couple
    • King Room
    • Stayed 1 night
    • Submitted from a mobile device

    It said breakfast was included. It failed to mention breakfast meant continental breakfast. They told us breakfast was $10 each.

    Clean room. Comfortable bed.

    Stayed in November 2023

  • Reviewed: October 31, 2023

    7.0
    I’d stay elsewhere. No obvious dog policy/ hidden fee and customer service is atrocious.
    • Couple
    • Queen Room with Two Queen Beds
    • Stayed 2 nights
    • Submitted from a mobile device

    Firstly, it says dog friendly hotel, yet no where on the website mentioned an additional $50 per night if you have a pet. I was told that upon check in. Nothing in they reservation process mentioned this either so obviously this is an unexpected unadvertised fee. I spent the first night with my dog, since I was visiting family I took my dog to my aunt’s house the next morning. ended up deciding to let my dog stay there. I asked the hotel for a refund of the second night. The front desk guy came around to check and verify my dog was not there then walked back with me to the counter to supposedly ‘process the refund’. I was told it was done and requested a receipt of this process. He told me to come back in the morning. Next morning I’m in a rush, I called for a late check out which they accommodated for an hour, however we ended up leaving before the hour. I was not present at check out, and the reservation was in my name. My other party dropped keys off and checked out, was never issued a final receipt- but told it was all taken care of. I was unable to physically go back myself due to time restraints so I’ve called and left a message for the assistant manager, he’s never called back. I’ve called again and left my number and a message for a call back from management- nothing. So basically, they’re refusing to issue my refund and no one from management can get on the phone to rectify a guest issue. Secondly, I woke up to 4 different random changes that didn’t make sense from my bank, I addressed this with the front seat and was told they were holds, but the amounts were so random and did not even depict any of the actual services I was paying for, so much that my bank declined the 5th one in concern. however that was later dropped. Customer service is horrible. Obviously, I’d never stay there again.

    the location was somewhat central. close proximity to what I wanted. it was fairly clean, basic, no concerns really.

    Stayed in October 2023

Showing 1 - 25

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