I didn’t like the fact that my hotel didn’t serve no pancakes or waffles for breakfast. I had to walk down the block to look for pancakes and waffles. And I also didn’t like that I had to pay a fee when I had to check-in my hotel 🤔🤔

The location is great. I had so many attractions such as Dave n busters , TJ Max , Senegalese restaurant, Macdonald nearby my hotel and also the bus station.

Stayed in April 2024

Front desk workers were not very attentive and sat enjoying their phones. One worker was a little rude when I asked where to get ice- she said *floors 4 through 8* I asked if it was marked clearly on where to go or if it was close to the elevevator, she rolled her eyes and repeated *floors 4 though 8* I got off the elevator and saw a sign for vending and ice and followed it a ways. Some one staying in a room saw me hunting for it and he helped me find it and even pushed the button for me to dispense the ice. There are no vending machines-just ice but it is free. This floor was not as nice as we were staying on as tiles were falling, holes in walls, smelled like cigarettes, and windows were dirty and rougher looking. We were provided 2 hand towels, 2 bath towels, 2 wash clothes and a towel to stand on. We did not get more in our 5 night stay as we did not ask for room servicing and we could never ask for any at the desk due to them helping other customers- we were just over looked standing there waiting so we would just go about our day. The outside automatic doors did not work. Window drapes look old and maybe dry rotting as there are multiple long tears and holes but they still block out light sufficiently. The shower curtain has rips along the top. There is an old clothes drying line you can pull out and use which was helpful. The towel racks are very rusty on the underneath bars. The toilet is WAY too close to the tub. The shower curtain will rub and lay right against the toilet which seems very unsanitary. There is no tv guides or channel line ups, no menues, no local advertising pamphlets, no instructions to contact desk or maps to find anything in the hotel, no Bible. We booked a double bed room that stated microwave included- there was none. There are 2 lights at the door of our room entrance, 1 worked but would flicker occasionally and 1 that did not work at all. The photos used for *Booking.

Beds, bedding, pillows were comfortable. Location was excellent with close bus stops. The Silver Spring Station is very close and can be walked or you can catch a quick bus. Lots of good food and stores within walking distance. This area feels and looks a bit more safe with the lighting than some other locations we visited but you will still run into a few sketchy people. The water for a shower gets really hot if you turn it on properly. You have to turn the knob left and completely go past (cold) keep twisting until it stops and then twist it backwards- if you don't fully turn it, it will never warm up. There is an iron and board,, hair dryer, mini fridge, tv, Cuisinart coffee pot that can brew 1 or 2 cups at a time, a few packs coffee, creamer, 1 paper travel cup with lid, soap, shampoo, conditioner and an ice bucket with 2 glasses. There is a safe but we didn't try to figure it out. Elevators were clean and working. We never saw rodents or bugs. Restraunt cook was friendly and gave us extra creamers. There was an outlet beside 1 bed, double outlets on 2 lamps with 1 being used for the provided alarm clock. A/C was in working order but you will have to adjust it as soon as you go in as it feels like they wait until you arrive to turn it on. You can adjust the temperature and fan speeds. The joining rooms were quiet as well as the hallways but we believe there were not many people staying on our floor which was on the 10th level. The streets were pretty quiet for being a big city but a building was being demolished across from us so there was some noise in the mornings. We had a very nice view of the street from our big windows. There is a small round table you can move, a comfy office type rolling chair and a folding luggage seat.

Stayed in May 2024

Nice big rooms, great location downtown

Stayed in April 2024

The rooms could use a chair as my room only had a desk chair. A broom and pale should be available for light cleanup. The water damage was present on many floors including the common areas makes it seem as the property is in desperate need of repairs.

The staff was responsive kind and courteous. Granted us complementary early check in and late check out since I was traveling with children. In addition securely held our luggage on the last day to do some shopping.

Stayed in April 2024

No fridge. Clogged shower drain

Comfy bed. Nice TV.

Stayed in April 2024

Old hotel, not the cleanest and the corridor smells like damp/wet/warm

Friendly staff

Stayed in April 2024

When I arrived I was told I would have to move to a different room the next day because the original room that I booked wasn't available. Moving in the middle of my stay due to overbooking or a hotel error is not a customer issue but a hotel issue and should not interfere with the hotel service that we are paying for.

Leo is awesome, very professional and made our stay better.

Stayed in April 2024

Rooms could use refreshing.

Good value. Friendly and helpful staff.

Stayed in April 2024

Loud construction

Convenient

Stayed in April 2024

reserved through Booking.com. It feels as though bookings through booking.com or hotels'com get assigned rooms that need upkeep. This visit one side of a couch cushion was completely ripped open, cushions had stains. 2 bathrooms, 1 soap. Little stuff but sloppy for "hotel industry". The lobby ceiling was partially

Location! Reserved a king suite which was fantastic for a 4 night stay and differing sleep schedules

Stayed in April 2024

The service need to be improved ( I.e., front desk and staff)

Property was clean and fine.

Stayed in April 2024

Within walking distance to venues and restaurants

Stayed in April 2024

Could have been cleaner and rooms needed some updating

Overall okay staff was helpful not overly friendly

Stayed in March 2024

It wasn't too secure, and nobody to help with your luggage .

The location of the hotel is awesome. there is a mall just a few minutes away and lots of good restaurants in the vicinity.

Stayed in April 2024

The bedroom sheets and sofa bed sheets were not clean during our stay.

It was located in a good location and not far from DC. Nearby are restaurants, theaters, and shopping centers.

Stayed in April 2024

Dead roaches outside. Room still had trash in it. Bed sheets were not clean: beds uncomfortable. Barely any outlets in room.

Local to a lot of city based attractions like concert venue and mall. Staff was very nice.

Stayed in April 2024

The heat blared all night long. It was a warm day that day, and there was no way to adjust it. We were sweating all evening long. Normally rooms have a adjustable thermostats… this one had one, but it was permanently set to one temperature.

It was a nice room of nice size. Nicely decorated, clean, and within walking distance of the event we were attending.

Stayed in March 2024

You have to pay to park in their garage , it’s not included

Stayed in April 2024

Group of kids staying on the same floor and were slamming doors all night and morning

Great location as I was attending show at the Filmore

Stayed in March 2024

The toilet didn't work great. Towels also were not in bathroom.

It was big enough. My family enjoyed the stay. Friendly staff.

Stayed in March 2024

The rooms were way too warm even when we turned down the temperature it remained too warm.

Stayed in March 2024

No breakfast

The reception staff - Leo 👍

Stayed in March 2024

The bed was uncomfortable. Too much for parking

Location is excellent! I loved the neighborhood and it's surroundings. The room was ok. Wall near the window could be repaired.

Stayed in March 2024

Lighting in the room was really dim.

Hotel itself was ok. Strong smell of smoke on the floor we stayed and the room had cosmetic upgrades but still seemed a bit old. The absolute best part of the hotel was the location and proximity to the music venue and the mall up the street.

Stayed in February 2024