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  5. Reviews of SureStay Plus Hotel by Best Western Roanoke Rapids I-95

Reviews of SureStay Plus Hotel by Best Western Roanoke Rapids I-95 This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!

136 Sheraton Drive, Roanoke Rapids, NC 27870, United States of America

#4 of 7 hotels in Roanoke Rapids

Guests' Choice

Review Score

Based on 964 hotel reviews

6.6

Score breakdown

  • Cleanliness

    6.9

  • Comfort

    7.0

  • Location

    8.0

  • Facilities

    6.8

  • Staff

    8.0

  • Value for money

    7.1

  • Free WiFi

    7.3

Verified guest reviews from real Bookers

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Showing 1 - 25

  • Reviewed: March 21, 2024

    7.0
    We were very pleased with our stay.
    • Leisure trip
    • Travelers with friends
    • Queen Room with Two Queen Beds- Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Could be a little cleaner.

    The beds were extremely comfortable and the breakfast was better than expected. The staff at the front desk desk were very helpful.

    Stayed in March 2024

  • Reviewed: March 18, 2024

    7.0
    Room could use a good cleaning
    • Leisure trip
    • Family with young children
    • King Suite with Sofa Bed and Jetted Tub
    • Stayed 1 night
    • Submitted from a mobile device

    Our room although large the floor was sticky the pull out was on mattress was not great. We saw cobwebs and the curtain didn’t full cover the light coming in. Our room was 248.

    It was right off the road. Breakfast was okay. The eggs were hot. Your staff is great our front check in person was very personable and kind. Your breakfast staff was efficient and I saw them actively cleaning.

    Stayed in March 2024

  • Reviewed: March 5, 2024

    8.0
    Floor was not cleaned. Dust ruffles on bed torn and hanging on floor. Curtains were of track. Just not as nice as other
    • Couple
    • King Room - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Needs updating.

    Close to I95. Good location

    Stayed in March 2024

  • Reviewed: February 24, 2024

    8.0
    Very Good
    • Leisure trip
    • Couple
    • King Room - Non-Smoking
    • Stayed 1 night

    shower floor was slick and the grab bar was loose.

    Stayed in February 2024

  • Reviewed: January 27, 2024

    7.0
    Ok.
    • Leisure trip
    • Family with young children
    • Queen Room with Roll-In Shower - Disability Access
    • Stayed 1 night
    • Submitted from a mobile device

    My room had an attached door to another room and I could hear everything going on.

    Roll in shower

    Stayed in January 2024

  • Reviewed: January 8, 2024

    8.0
    served the purpose
    • Leisure trip
    • Couple
    • Queen Room with Two Queen Beds- Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    the cable was awful.

    Stayed in January 2024

  • Reviewed: January 4, 2024

    6.0
    Pleasant
    • Leisure trip
    • Couple
    • King Suite with Sofa Bed and Jetted Tub
    • Stayed 1 night
    • Submitted from a mobile device

    Cleaner

    We had 2 cockroaches crawling across our floor!!

    Stayed in December 2023

  • Reviewed: December 21, 2023

    8.0
    It was a very comfortable place to stay
    • Leisure trip
    • Couple
    • Queen Room with Bath Tub - Disability Access
    • Stayed 1 night
    • Submitted from a mobile device

    Don’t have a complaint

    It was quiet

    Stayed in November 2023

  • Reviewed: October 30, 2023

    7.0
    Good
    • Leisure trip
    • Couple
    • Queen Room with Two Queen Beds- Non-Smoking
    • Stayed 1 night

    Nice hotel , but a little way away from others. Next to gas station and I95. Not near any eateries, but you can take a backroad (no highway) to many choices. First was assigned 115 at the back, which was clean and bright, but because the freezer in the minifridge was inaccessible due to it being totally iced over, we were changed to 116, which was on the front. This room did not seem to be as clean, dust on the surfaces, floor lamp without a shade, there was food in the fridge, and the fridge was covered on the outside with splashes on an unknown origin. Because we had already been moved, we did not complain. The only timepiece in the room was a battery clock, which had no batteries, so there was no way of knowing the time. Great beds with good plugs ins and charging ports. Staff were very helpful.

    Stayed in October 2023

  • Reviewed: October 21, 2023

    7.0
    Very pleasing
    • Leisure trip
    • Travelers with friends
    • Junior King Suite
    • Stayed 2 nights
    • Submitted from a mobile device

    The wifi / streaming was awful

    Away from traffic .

    Stayed in October 2023

  • Reviewed: October 16, 2023

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds- Non-Smoking
    • Stayed 1 night

    Room was small

    Comfortable

    Stayed in October 2023

  • Reviewed: October 16, 2023

    8.0
    Excellent location and value! Comfortable although a bit outdated rooms.
    • Leisure trip
    • Couple
    • Queen Room with Two Queen Beds- Non-Smoking
    • Stayed 1 night

    Rooms a bit out dated, bathroom very small, have to wash hands outside bathroom, vanity located in entrance way of motel room.

    Staff wonderful. Room clean and comfortable. Breakfast very good! Location excellent, quiet with excellent access to I-95.

    Stayed in October 2023

  • Reviewed: October 15, 2023

    8.0
    Very Good
    • Leisure trip
    • Family with young children
    • Large King Room
    • Stayed 1 night
    • Submitted from a mobile device

    The receptionist was rude..she left me standing there after I gave her my reservation and she clocked out

    Stayed in October 2023

  • Reviewed: September 23, 2023

    7.0
    Good for overnight driving area on I 95 through areaon I
    • Leisure trip
    • Couple
    • Queen Room with Bath Tub - Disability Access
    • Stayed 1 night
    • Submitted from a mobile device

    Noise in the middle of the night Think nighteorkers Stay there

    Location & newness

    Stayed in September 2023

  • Reviewed: September 22, 2023

    8.0
    Our stay was comfortable.
    • Leisure trip
    • Couple
    • Queen Room with Two Queen Beds- Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    The hot food looked artificial.

    I did not have the egg because I did not like the way it looked. Everything else was okay.

    Stayed in August 2023

  • Reviewed: September 16, 2023

    8.0
    Great hotel for a short stay.
    • Leisure trip
    • Solo traveler
    • Queen Room with Two Queen Beds- Non-Smoking
    • Stayed 1 night

    I enjoyed my one night stay at this hotel. Room very clean and everything in working order. Breakfast was good. Bed was comfortable. Staff was very friendly.

    Stayed in September 2023

  • Reviewed: September 13, 2023

    8.0
    Very Good
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds- Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    The issue for me was there was a large yellow stain on the comforter of our bed and I noticed it as soon as I walked into the room. That was it for me.

    Location was great. It was very easy to get to from the highway. Lots of dining options, gas staining and a Walmart very close.

    Stayed in September 2023

  • Reviewed: August 21, 2023

    6.0
    Pleasant
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds- Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    Some pieces of furniture was warped and lamp shade was almost broken

    Was convenient and economical

    Stayed in August 2023

  • Reviewed: August 13, 2023

    7.0
    Good
    • Family with young children
    • Queen Room with Two Queen Beds- Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    The breakfast was not great. There wasn’t a lot to choose from, and there was no regular coffee. The staff had coffee back by their entrance that they filled their cups up with first, and only after I asked did they bring it over for guests.

    Location, cost and room was comfortable

    Stayed in August 2023

  • Reviewed: August 11, 2023

    6.0
    Ok for the price
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds- Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Front desk had bad attitude. No smile. Seemes that we were disturbing.

    Well located. Next to the I-95.

    Stayed in August 2023

  • Reviewed: July 31, 2023

    6.0
    It couldve been better but i stayes my two nights safe as i could
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds- Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    The roaches or bugs, tv not working or the air.

    It was away from traffic

    Stayed in July 2023

  • Reviewed: July 28, 2023

    6.0
    The charge me 50.00 extra that hasn't been refunded back to my card yet
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds- Non-Smoking
    • Stayed 1 night

    pool was close when i got there. hotel roof was leaking buckets and towels was on floors in hallways, could not get extra towels because they had used all. The ceiling had some of the debree fell from it onto the sheets where my grand daughter was sleeping.

    The breakfast was great and coffee was good. The pool was nice and clean my grandkids enjoyed it. The staff was friendly and kind.

    Stayed in July 2023

  • Reviewed: July 22, 2023

    6.0
    The place is not easy to find, the hotel is quite nice.
    • Leisure trip
    • Solo traveler
    • King Suite with Sofa Bed and Jetted Tub
    • Stayed 1 night
    • Submitted from a mobile device

    The check in staff. I stopped because I was falling asleep on the highway. I arrived just after 2:30 p.m. and asked if I could check in. The person behind the desk was appalled. You cannot check in until 3 p.m. "we were fully booked and have NO rooms available. " I went out to my car and waited until 3 p.m. It was very uncomfortable due to the heat. I returned to the desk shortly after 3 p.m. Again, they had no rooms ready. I finally said "you don't start cleaning rooms 11 a.m.. I have been in hotel management. Guests leave at all different times. Clearly, there are rooms that were being cleaned at 8 a.m. I am disabled, I am hot and I've paid for a room. How much longer do you think I need to wait for a room? " Clearly, starting I understood the workings of a hotel shook this woman up a bit as she started going back into the office, back to the computer, involved another person. Mind you, not communicating anything to me while this is going on. A few times, I heard "give her room number ---. Then, "no wait'. I again ask how long before a room will be clean and I should return as I was in a tremendous amount of pain standing there. No response but she did look up at me. I had long ago forgone any bed specificity. Ultimately, I was given a room and was in my way by about 3:30 or so. Sadly, this room was a long walk no matter which way I approached it. I had requested a room close to a door as I am about to have 2 knee replacements and titanium disc's put into my neck and low spine. I thought sharing this information would help them to understand the severity of my spinal issues. Of course, the bottom line was to get some rest, so long walks were the end of it.

    Typical room. Clean. Comfortable and quiet.

    Stayed in July 2023

  • Reviewed: July 20, 2023

    8.0
    My trip and stay met my expectations - very happy
    • Leisure trip
    • Solo traveler
    • King Suite with Sofa Bed and Jetted Tub
    • Stayed 2 nights

    Desk chair back was broken (bent frame) - hard to work and relax in the chair Tried to get a first floor room but was on the second floor - which was okay because the room was very good

    Overall satisfied with the room and size+ of the bed

    Stayed in July 2023

Showing 1 - 25

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