Some of the staff Mike and Alexis were easy to work with. I was supposed to meet with the general manager to see if I could use my gift cards to pay for the rooms that never happened. No towels for 2 days in a row. Olivia at the front desk and Shayna were both EXTREMELY rude and overwhelmed I guess. I left 3 envelopes with graduation cards In them in the meeting room that I rented and they are missing. Ana did a great job setting up the room for me. The tv didn’t work for us to show the video. It was mid at best the entire experience for the amount of money that I spent for 4 nights at the holiday express times 2. Almost 3,000.00 and then told that I wouldn’t even get my points added to my account despite all of the bad issues. Oh yeah and the air conditioner went out in 428 but I knew when I was told that they were sold out that we were stuck in that hot room. Just AWFUL

Some of the staff Mike and Alexis were easy to work with. I was supposed to meet with the general manager to see if I could use my gift cards to pay for the rooms that never happened. No towels for 2 days in a row. Olivia at the front desk and Shayna were both EXTREMELY rude and overwhelmed I guess. I left 3 envelopes with graduation cards In them in the meeting room that I rented and they are missing. Ana did a great job setting up the room for me. The tv didn’t work for us to show the video. It was mid at best the entire experience for the amount of money that I spent for 4 nights at the holiday express times 2. Almost 3,000.00 and then told that I wouldn’t even get my points added to my account despite all of the bad issues. Oh yeah and the air conditioner went out in 428 but I knew when I was told that they were sold out that we were stuck in that hot room. Just AWFUL

Stayed in May 2024

No

The staff was very friendly. The beds were comfortable. Breakfast was great!

Stayed in April 2024

Breakfast was better than most of these type of hotels.

Stayed in April 2024

The treadmills in the gym did not work. Would have been nice to have a bench or a chair in the gym as well.

Great Breakfast. Nice staff.

Stayed in February 2024

Clean friendly staff

Stayed in February 2024

Looked like none of the lamps or fixtures had ever been dusted. Needs a bit of updating

Friendly service, spacious room, comfortable bed

Stayed in November 2023

Tv channels, coffee maker, refrigerator

Stayed in December 2023

Cleaniness of the room. A dirty hand towel was found behind a chair.

It was very convenient to the places i needed to go.

Stayed in November 2023

Nothing

Great. Able to check in early which was fantastic. Tired from the long ride.

Stayed in November 2023

Nothing

We liked the convenience of the location.

Stayed in October 2023

ridiculously priced for parents weekend

comfortable beds

Stayed in October 2023

Rooms needed to be updated

Friendly staff, prompt service

Stayed in September 2023

The carpet in the rooms and hallways was old, musty, and a trip hazard due to the large wrinkles in the carpet. Our room was decent, but really everything needs to be updated, painted and cleaned-very tired looking and musty smelling. Bathroom vanity was large, but bathroom floor was dirty. A/C blows very cold air, but the room stays damp and humid. Location was not ideal for our needs as it’s about 5 miles and 20 minutes for FSU campus. Others may find the location near I-10 ideal. For what we paid ($950.00) for 1 room for 2 nights-the facilities were subpar. However, staff was friendly and worked really hard.

The hotel room was quiet, and there was plenty of room for 2 people. There was maid service and fresh towels every day, which was really nice. The queen beds were very comfortable and I liked that there were different pillow options. The lobby, breakfast room and first floor common areas were clean, bright, and looked to be recently updated. Lots of choices for typical continental breakfast, but we had other plans so can’t comment on quality.

Stayed in October 2023

The room was very humid to the point everything felt wet. The a/c kept the room cool but not dehumidified. The exercise room has 2 treadmills but only one seemed to work and the other was difficult to use. Would be nice to update.

Easy check in. Clean facility. Breakfast was very good. Location good for our needs.

Stayed in October 2023

The only thing I’d complain about it the check in time. They won’t let anyone check in before 3. And During football season right at 3 there was a crowd of people standing around in the lobby waiting. It took awhile to get room keys. If we were allowed to get our rooms at 1:30 when we showed up it wouldn’t have been as crowded down in the lobby. I know it’s typical for hotels to have check in times at 3. But it’s just a recommendation for football season at least to get earlier check in times.

The property was nice. I’ve stayed here a couple times before. I like the closeness to the interstate and it’s not too far from FSU. It’s clean and the staff is very nice.

Stayed in September 2023

Front desk was wonderful. Different people all the time but every one of them was great.

Stayed in August 2023

They didn’t have the pancake maker for breakfast. That’s my kids favorite thing about the holiday inn expresses.

It’s close to the interstate

Stayed in August 2023

There wasn't anything we didn't like. Beds were comfortable. Staff was great. Everything was clean.

The breakfast was good. Many things to choose from. Missed the pancakes. Maybe a waffle maker would be nice.

Stayed in August 2023

Staff were very nice and professional. Cleanliness could have been taken up a notch. But that’s coming from a veteran vacation rental cleaner. Beds were super comfy.

Stayed in August 2023

Breakfast was excellent.

Stayed in July 2023

A man in the pool at 5:30 p.m., talking to three teenagers who evidently worked for him, was using very crude language, some I can’t even print here about sex, and lots of “F…” bombs in a very loud voice. Also, he was drinking beers very openly and smoking cigarettes in the pool. Talked to assistant manager later and she said the hotel let their construction workers enjoy the pool. She said she would tell the manager this problem, that this was certainly not good. Loved everything about hotel…but at pool…I just kept thinking…”what if young kids were here?”

Most delicious hot breakfast! The pool’s deck patio that allowed smoking. Clean!!!

Stayed in July 2023

Smoking section at the covered patio was undesirable! I have allergies and due to raining, we wanted to sit under the patio, but smoking prevented me from being able to! 😢

Location to restaurants and proximity from I10!

Stayed in July 2023

Had trouble getting into my room. My lock would not open a few times. Not a lot of amenities. But very clean and friendly staff.

Food was good for breakfast; great location close to interstate. Came to visit FSU about 10 minutes away. Have two restaurants located next to the hotel. Not far from stores.

Stayed in July 2023

The breakfast was simply ok. The eggs you could tell were made from those powdered eggs. Was expecting bacon from previous hotel pictures, but only sausage links were out. The waffle maker was out of commission. The cotton liner over the mattress protectors were stained.

The location was great, right off the interstate as we were traveling & needed a decent & safe place to sleep for the night. The staff were all very friendly from checking in, to checking out, & in during the stay. The facility was quiet during the night & we were on the 1st floor. The air conditioner worked well in the room. The dove shampoo, conditioner, body wash, hand wash, & body lotion provided In the bathroom was nice!

Stayed in June 2023