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  5. Reviews of The Chicago Hotel Collection River North

Reviews of The Chicago Hotel Collection River North This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!

312 W. Chestnut St., Chicago, IL 60610, United States of America

#167 of 179 hotels in Chicago

Guests' Choice

Review Score

Based on 558 hotel reviews

6.8

Score breakdown

  • Cleanliness

    7.8

  • Comfort

    7.9

  • Location

    7.7

  • Facilities

    7.5

  • Staff

    7.4

  • Value for money

    6.7

  • Free WiFi

    7.7

Verified guest reviews from real Bookers

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Showing 1 - 25

  • Reviewed: May 1, 2024

    8.0
    Great value for money
    • Leisure trip
    • Solo traveler
    • Classic Full Room - Disability Access
    • Stayed 1 night
    • Submitted from a mobile device

    Proximity to Metra

    Cleanliness, the industrial, semi finished look, good quality fixtures, design aesthetics, comfortable bed, spacious bath.

    Stayed in April 2024

  • Reviewed: March 26, 2024

    8.0
    Very Good
    • Leisure trip
    • Family with young children
    • Classic Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    No refrigerator or microwave in the room

    The beds were quite comfortable

    Stayed in March 2024

  • Reviewed: March 21, 2024

    8.0
    Very Good
    • Leisure trip
    • Group
    • Classic Double Room
    • Stayed 2 nights
    • Submitted from a mobile device

    Good

    Stayed in March 2024

  • Reviewed: March 20, 2024

    7.0
    Noisy location right next to train tracks
    • Leisure trip
    • Couple
    • Classic Double Room
    • Stayed 2 nights
    • Submitted from a mobile device

    It is right next to train tracks if you are a light sleeper this wont work for you

    Not to far of a walk to downtown

    Stayed in March 2024

  • Reviewed: February 26, 2024

    8.0
    Very Good
    • Leisure trip
    • Family with young children
    • Classic Double Room
    • Stayed 1 night

    Everything went well

    Stayed in December 2023

  • Reviewed: January 23, 2024

    8.0
    Very Good
    • Leisure trip
    • Family with young children
    • Classic Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    The pool

    Stayed in December 2023

  • Reviewed: November 10, 2023

    6.0
    Chicago was great, location was okay close to public transit but would not stay there again.
    • Leisure trip
    • Family with young children
    • Two-Bedroom Suite
    • Stayed 3 nights
    • Submitted from a mobile device

    The discount package that they brag about is completely bogus and hard to justify the facility fee for what you were getting. Some staff we encountered were rude some were nice. I messaged through booking several times and got no response, I tried calling a few times to confirm early check in would be fine and either couldn’t reach anyone or once I think they answered on accident because they promptly hung up. The adult room in our 2 bedroom suite was tiny (literally you could verily walk around the full size bed) and poorly laid out (no bedside table, no plug in that you could get it) and the window was literally an arms length from the window.

    Interesting theme and decor, loved that they had family room or 2 bedroom suites; flexibility with check in and check out times, and kids appreciated the lounge.

    Stayed in October 2023

  • Reviewed: October 24, 2023

    7.0
    Big rooms and clean
    • Leisure trip
    • Travelers with friends
    • Superior Queen Room
    • Stayed 1 night
    • Submitted from a mobile device

    The mandatory $50 resort fee is a waste of money. There were no free water/soda to be located and there was no need for us to use the other possible perks.

    Super clean. Room was a really good size. Easy check in/out process.

    Stayed in October 2023

  • Reviewed: October 11, 2023

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Two-Bedroom Suite
    • Stayed 3 nights
    • Submitted from a mobile device

    Needed a earlier check in

    Accessibility to other things

    Stayed in October 2023

  • Reviewed: October 6, 2023

    7.0
    Great place to stay The Salt Shed events.
    • Leisure trip
    • Couple
    • Deluxe King Room
    • Stayed 1 night
    • Submitted from a mobile device

    The price was a little higher than I would like to have paid. The room was a little bit too dark. There weren’t enough lights in and around the bed area.

    The hotel was close to where we were going to for a concert, easily walkable to anywhere.

    Stayed in September 2023

  • Reviewed: October 6, 2023

    7.0
    Good
    • Business trip
    • Solo traveler
    • Deluxe King Room
    • Stayed 3 nights
    • Submitted from a mobile device

    Extra Fees- resort fee? This is a standard hotel - no pool/hot tub- what does resort fees cover? Then registration processing fee? Extra $70 that was not disclosed during booking.

    Location and Value

    Stayed in October 2023

  • Reviewed: September 14, 2023

    8.0
    We would potentially stay again now knowing what to expect
    • Leisure trip
    • Group
    • Signature Quadruple Room
    • Stayed 1 night
    • Submitted from a mobile device

    Upcharges that we’re not shared up front

    Great location and we loved that 3 couples could all share a room

    Stayed in August 2023

  • Reviewed: September 4, 2023

    8.0
    Very Good
    • Leisure trip
    • Family with young children
    • Classic Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    The girls who checked in before us we're complaining because of the amount they were quoted, yet it could be they missed the fees and taxes.

    Check-in was slow, yet the room was comfortable, clean and fairly new. Downstairs was a full kitchen, game room with ping-pong, small airhockey table and Foosball. The train track was next door yet I didn't hear it from our room.

    Stayed in September 2023

  • Reviewed: September 2, 2023

    8.0
    Very Good
    • Leisure trip
    • Couple
    • Deluxe Queen Room
    • Stayed 1 night
    • Submitted from a mobile device

    Parking was hard to find but we ended up using a public lot and paid for overnight parking ($7). Not a big deal, parking is hard in a city.

    It had a unique feel and the bathroom was really cool

    Stayed in August 2023

  • Reviewed: September 1, 2023

    8.0
    Worth a visit
    • Leisure trip
    • Couple
    • Deluxe King Room
    • Stayed 1 night
    • Submitted from a mobile device

    Signage on building is very subdued. Not sure that the front door was ever latched and locked at night. Never used any of the resort amenities that are automatically charged

    Decor, easy walk from trains and fun downtown bars and eateries. Cool old school sports theme complete with a swimming pool like hallway. Comfortable bed. Clean room. Furniture laid out to slow for maximum space utilization.

    Stayed in August 2023

  • Reviewed: August 24, 2023

    6.0
    Pleasant
    • Leisure trip
    • Travelers with friends
    • Classic Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    The confusion with staff and long wait time to get checked in

    The games downstairs

    Stayed in August 2023

  • Reviewed: August 20, 2023

    8.0
    Get rid of the $50 fee! It will turn people away!
    • Leisure trip
    • Group
    • Classic Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    I booked the hotel from booking.com because it said $74. I was expecting to pay about $117 after taxes. Instead I paid $167! They put a $50 fee on which included a bunch of great deals. I was not in Chicago for those things, I just needed a place for 1 night. If you remove that $50 fee I will come back otherwise, I will not see you again. I will be coming back to that same area, but I will find a different hotel.

    Location

    Stayed in August 2023

  • Reviewed: August 13, 2023

    8.0
    Eye popping decor and design. Pin drop quiet despite being beside subway. A party happened in the lobby and one floor up
    • Leisure trip
    • Solo traveler
    • Deluxe King Room
    • Stayed 2 nights
    • Submitted from a mobile device

    Loved it. But odd billing practices. Be careful. The rate quoted here does not include facility fees which are $100 more a day. And the facilities are paltry.

    Stylish and great location.

    Stayed in August 2023

  • Reviewed: August 8, 2023

    8.0
    Prettt decent
    • Leisure trip
    • Travelers with friends
    • Signature Double Room
    • Stayed 5 nights
    • Submitted from a mobile device

    It’s weird that they charge your for any bedding, so you can have like a 10 day stay and they won’t change the sheets, if they do, it’s a lot more money.

    It’s really cute and a really good area within Chicago, you can take the rain anywhere.

    Stayed in August 2023

  • Reviewed: August 2, 2023

    8.0
    Comfortable bed, shower and bathroom were great, no kitchenette available, and no ironing board either.
    • Leisure trip
    • Group
    • Two-Bedroom Suite
    • Stayed 1 night
    • Submitted from a mobile device

    Our bedroom light didn’t work.

    Pictures didn’t match the room, and the couch was dirty/leather was extremely faded.

    Stayed in July 2023

  • Reviewed: July 31, 2023

    8.0
    It was very good
    • Leisure trip
    • Family with young children
    • Signature Quadruple Room
    • Stayed 5 nights
    • Submitted from a mobile device

    The size of the rooms are very narrow and lock of parking

    The location and tge decor

    Stayed in July 2023

  • Reviewed: July 9, 2023

    7.0
    Room pleasant. Parking horrible.
    • Leisure trip
    • Couple
    • Deluxe King Room
    • Stayed 2 nights
    • Submitted from a mobile device

    The parking is under an elevated train track. Toxic sludge drips down on your car and requires chemicals to remove. Don’t park there unless they begin to offer a grease removal service in the morning.

    The room was well designed and clean.

    Stayed in July 2023

  • Reviewed: July 5, 2023

    8.0
    Short and sweet.
    • Leisure trip
    • Couple
    • Classic Full Room - Disability Access
    • Stayed 1 night
    • Submitted from a mobile device

    The room was very small. But it had everything we needed.

    Complimentary beverages was a nice touch.

    Stayed in June 2023

  • Reviewed: June 14, 2023

    7.0
    I won't stay there again. There are better options for the price, but I am glad I gave them a chance
    • Leisure trip
    • Solo traveler
    • Classic Double Room
    • Stayed 1 night

    It was very expensive (about 170, 180 $), and no services were provided. The central desk clerk was usually absent, and there was no coffee in the room, or welcoming items that should be included in the price. It was just the bare minimum room.

    It's an industrial style room, and pretty big.

    Stayed in March 2023

Showing 1 - 25

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