1016 20th Street , Birmingham, AL 35205, United States of America
#6 of 97 hotels in Birmingham
Guests' ChoiceBased on 683 hotel reviews
8.6Cleanliness
9.0
Comfort
9.1
Location
8.7
Facilities
8.9
Staff
9.0
Value for money
8.3
Free WiFi
8.5
Real Bookers. Real stays. Real opinions.
Read more– opens a dialog boxEach review score is between 1–10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We're currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate "subscores" in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money, and free Wifi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an accommodation that you booked through our platform if you stayed there, or if you got to the property but didn’t actually stay there. To edit a review you’ve already submitted, contact our Customer Service team.
We have people and automated systems that specialize in detecting fake reviews submitted to our platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone who spots something suspicious can always report it to our Customer Service team so that our fraud team can investigate.
Ideally, we'd publish every review we get, positive and negative. However, we won’t display any reviews that include or refer to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out. We may stop showing reviews once they’re 36 months old, or if the accommodation has a change of ownership.
An accommodation can reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (e.g. language, whether it’s just a rating or contains comments as well, etc.). You can sort and/or filter them by time of year, review score, and more.
Sometimes we show external review scores from other well-known travel websites, but make it clear when we do this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly, without limiting expression or strong opinions. They're also applicable regardless of the comment's tone.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include hate speech, discriminatory remarks, threats, sexually explicit remarks, violence, or the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and other similar details.
The opinions expressed in contributions are those of Booking.com customers and properties, and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options might be available (by type of traveler, by score, etc...).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
End of dialog contentReviewed: May 5, 2024
Kayla
United States of AmericaThe parking .
Stayed in March 2024
Reviewed: May 3, 2024
Debbie
United States of Americathe area wasn’t the greatest to walk around alone with all the homeless
staff was great rooms were very nice and spacious
Stayed in May 2024
Reviewed: May 1, 2024
Kimwona
IndonesiaBreakfast, also parking
The breakfast was okay. There was not a lot of variety but what was there was good. Close proximity to lots of eateries.
Stayed in April 2024
Reviewed: April 30, 2024
Michael
United States of AmericaFacility is old and needs upgrading.. It's location near UAB should be emphasized and the downtown location should be de-emphasized.. The city of Birmingham isn't doing any of the nearby businesses any favors.. Apparently they see no need to improve this part of the city.. it's sad and clearly shows where the priorities of Birmingham lay.. In light of all this.. Homewood should consider relocation..
NA
Stayed in April 2024
Reviewed: April 29, 2024
Breeden
United States of AmericaThe indoor pool was very cold, but not a deal breaker. Still a very nice place.
Very clean , friendly staff
Stayed in April 2024
Reviewed: April 28, 2024
Brad
United States of AmericaNothing, it was perfect.
This was one of, if not the best hotel experiences we've ever had. The staff were the most welcoming, friendly people we could have asked for. Tracey, Reginald, Ramona and Kaitlyn made us feel so welcome and so at home. They were all so sincerely interested in making sure we had a pleasant stay and we were genuinely sorry to have to say goodbye to them. I've stayed in hundreds of hotels, and this was the first time I've received a phone call ahead of my stay to offer assistance and let me know how excited they are to welcome me. Reginald did just that, and my wife and I were blown away by the support and enthusiasm. The staff all paid so much attention to our dog and our one-year-old and made them feel very loved and safe. The staff social was great too, we got to hand out with them, see an incredible song and dance performance from Tracey, and were treated to complimentary food and drinks. It was a wonderful evening and one we won't forget. The location itself was fantastic, in a lovely neighbourhood with great cafes and restaurants. The hotel was spotless and our room there was our favourite of all the ones we stayed in in our 8-state road trip. It was huge, pristinely clean, and extremely comfortable. I can't recommend this place enough and want to extend my thanks once again to the staff for making it such a wonderful experience for our family.
Stayed in April 2024
Reviewed: April 27, 2024
William
United States of AmericaI would have preferred it being a bit further outside center city.
The rooms were large and very comfortable.
Stayed in April 2024
Reviewed: April 26, 2024
Raymond
United States of AmericaDid not like having to pay $15 per night to park. Especially when you have already paid $400 for the room for 2 nights. Also being a Hilton rewards member should come in to play with parking.
The room was very nice. The facility itself was nice.
Stayed in April 2024
Reviewed: April 11, 2024
Keyondra
United States of AmericaEverything was nice
Location was nice
Stayed in March 2024
Reviewed: April 9, 2024
Trost
United States of AmericaHotel did not have control, but loud garbage pick up at 6 am and drag racing in the middle of the night.
Stayed in April 2024
Reviewed: April 7, 2024
Sherunda
United States of AmericaEverything was excellent.
The rooms were spacious and comfortable with a working kitchen and near the hospital for my son. The hospitality staff, Shemekia, met me and my family with a smile and friendly conversation during our meals, and she made our stay much brighter.
Stayed in April 2024
Reviewed: April 3, 2024
Thomas
United States of AmericaHaving to pay for parking.
Stayed in March 2024
Reviewed: April 2, 2024
Brandon
United States of AmericaThere are only 2 elevators to the floors above 2 and only one was working and being shared with hotel staff. It took 30mins to go up or down due to the lack of functioning elevators, it made us late for our dinner reservation.
Room as nice and spacious.
Stayed in March 2024
Reviewed: March 27, 2024
Osbaugh
United States of AmericaThe parking is not manageable for people with young kids and luggage.
The rooms were spacious, there was an indoor pool, good breakfast, and a store. It was also safe and close to a lot of restaurants
Stayed in March 2024
Reviewed: March 26, 2024
Billy
United States of AmericaI wish they would offer a discount to people that are there for medical reasons my wife is trying to get on the transplant list she has kidney failure it would help to get a break if she gets a transplant we will have to stay at another hotel that offers a discount
It was great as always
Stayed in March 2024
Reviewed: March 22, 2024
Vickie
United States of AmericaParking
How clean it was and how friendly the staff was
Stayed in March 2024
Reviewed: March 18, 2024
April
United States of Americalocation of the parking lot, but who ever likes parking?
When we arrived the lady that checked us in was very welcoming, polite, and greeted me with a smile. All while her system had crashed she never onces showed any displeasure with the situation toward myself or any other guest. She was there the next morning when I checked out I wish I had written her name down, she is truly the face you want at every front desk.
Stayed in March 2024
Reviewed: March 15, 2024
Teresa
United States of AmericaRoom next to us was noisy but they quieted down around 11pm
The lady at front desk was very friendly and helpful. She was able to arrange early check in for us which was much appreciated.
Stayed in March 2024
Reviewed: March 9, 2024
Amy
United States of AmericaHaving to park across the street
Closeness to Legacy Arena
Stayed in March 2024
Reviewed: March 6, 2024
Diana
United States of AmericaBeing given a room upgrade. I ordered 2 beds and got only 1.
Everything was nice. Everything was clean and neat. Had early appointment so didn't get to have breakfast.
Stayed in February 2024
Reviewed: March 6, 2024
Katuria
United States of AmericaN/ A
Staff was friendly and helpful. My room was spacious and very clean.
Stayed in March 2024
Reviewed: March 3, 2024
Karen
United States of AmericaNot really anything
It was secured.
Stayed in January 2024
Reviewed: February 29, 2024
Hamed
Singaporeall good
Very helpful staff and manager
Stayed in February 2024
Reviewed: February 24, 2024
Eric
United States of AmericaStacey and her staff was amazing!! They were helpful and friendly. Keep up the great work!!
Stayed in February 2024
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property, they check out how quiet the room is, how friendly the staff is, and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content