Our microwave in the one suite did not work. The couches/pullout beds could be have been more comfortable.

Our suites were exactly what we were looking for and more with having a large family. The staff were very nice and helpful. The Breakfast was very good. Quite a variety of items to choose from.

Stayed in March 2024

Since the breakfast ended at 9:00. the day after New Years Eve, I did not rally for the experience. I would have appreciated an extended breakfast since it's mandatory to stay up and celebrate the new year, Some flexibility on this occasion would have been good.

The desk person (Shawn)was outstanding. The room was very clean. Lots of personal amenities in the room. The people who checked us out in the morning were also very cordial. Top notch personnel

Stayed in January 2024

However, the breakfast was a HUGE HUGE disappointment. It was gross. It reminded me of cafeteria food. There was one waffle maker that was difficult to work for some reason, so ppl had to wait in line, I can not believe Hilton served their guest Dole fruit cups, processed dehydrated eggs. My gkids loved to swim but the pool water was freezing cold. So, they couldn't swim. That was very disappointing. Overall, it was ok. Breakfast and pool situation was a huge disappointment.

I'm originally from Erie PA where this location is located. I visit at least twice a yr to see family and spend quality w/my gkids. I usually book a hotel to take them away from their toxic crime infested neighborhood. If you live in Erie you know what I'm talking about. So, I totally forgot about this particular area by the mall and the hotels that sit somewhat in the back. I was very please with the location and upon pulling up the hotel was really nice. When we walked inside to check in the clerk was very pleasant, greeting us w/ a smile. I was also impressed w/ the lobby area. There was a lounge area with several comfy sitting areas w/a television and electric fireplace. Very warm, welcoming and comfy cozy. This would also be the area where complimentary breakfast would be served. Once checked in we walked to our Suite which was on the first floor (that was nice) I must admit I was pleasantly surprised. The first thing I noticed it was nice and roomy. Sometimes the pics you see when you're booking your reservation on the sites can be deceiving. The Suite included a small living room area, w/pull out couch, King size bed, nice roomy bathroom area, kitchenette area w/cooking area (2 electric eyes for heating pots of foods), microwave, a full refrigerator, dishwasher and a table/island area w/chairs to sit and eat. If I may add I loved sunlight it gets me in a good mood and sets the tone for the day. So, the 2 huge windows letting in the beautiful sunlight was perfect. At some hotels you have just small window w/little to no sunshine. Makes you feel like your in a dark dreary dungeon. So I was very very very impressed as far as the location, lounge area, and Suite. However, breakfast was horried. We were served Dole fruit cups, processed eggs, just gross. Reminded us of cafeteria food. You could tell not one thing was actually made fresh. Everything came from a box.

Stayed in November 2023

It was good. I liked the location, wish there was a variety of fresh fruit.

Stayed in November 2023

Beds aren’t that comfortable!

The staff was so kind. Breakfast was great!

Stayed in November 2023

Cold coffee

Convenient to the highway. We were able to walk to pick up dinner. They didn’t charge extra for our dog.

Stayed in November 2023

The room smelled musty and had a dog smell. The carpet was torn and frayed in a few places. The windows were dirty as well as the refrigerator.

The breakfast was great. The lady who set up and ran the kitchen part was a very hard worker. She did it all herself each morning and was very good! She deserves To be acknowledged and appreciated! The hotel staff was very nice and personable. Pool was nice.

Stayed in September 2023

Asked for late check-out at 11:30am by phone and front desk staff replied with frustration “Check out is already at noon, how late do you want?” I said 12:30 or maybe 12:45pm. He replied with hesitation “okay I can do 12:30pm”. The maid was not notified and knocked on the door at noon. Additionally, my Husband made a trip downstairs to start loading the car with our belongings and our key cards were de-activated at noon. This experience put a damper on our stay.

Liked location near Mall & lots of restaurants.

Stayed in September 2023

I didn't like the noise of the air conditioners and we tried to do everything we could to not make it so cold in our rooms so we ended up putting blankets on our beds. On our second night there were people outside and below our window. They were talking very loudly. We complained and they got quiet 5 or 10 minutes then they started back up again.

The breakfast was very good. The times you could come down and eat breakfast with very good also. I loved the water pressure in the shower. The kitchen was well equipped. The bedrooms were a good size. Having a bathroom with each bedroom was great! It was nice having a TV in each room. The staff was helpful and friendly when we needed blankets, extra towels,washcloths. Nice size refrigerator, and the dishwasher worked well. We were able to bring our dog ,too! My grandson loved the pool!

Stayed in September 2023

The beds were small and uncomfortable

Late pool hours and breakfast

Stayed in September 2023

Needed a few more kitchen items like pots and pans.

Wonderful breakfast! Spacious two bedroom suite worked out perfect for our family, loved having two bathrooms!!

Stayed in August 2023

Nothing

Very good breakfast Lots of options

Stayed in August 2023

A little confusing to get to from highway

Suite was perfect for traveling with friends.

Stayed in June 2023

The water pressure was so hard it was painful, but if that’s the only negative then it’s not so bad!

The rooms were a great size. The front staff was friendly. The pool area was great. The multiple washer and drier units were very convenient as well!

Stayed in June 2023

The floors were dirty. Found trash all under the bed frame. We also had some plumbing issues. Both toilets clogged multiple times. We were given a plunger so that was nice. The room was freezing cold and we couldn't figure out how to work the fire place. Some instructions on cooling and heating would be nice.

The whole room was nice. Wasn't expecting it to be as big as it was! Breakfast was awesome! The water pressure was good. The staff was nice too.

Stayed in June 2023

Although indoor pool nice, temperature was too cold. Other guests with children agreed with our assessment.

Location, clean rooms, comfortable bed, breakfast buffet was awesome. Staff very friendly.

Stayed in April 2023

There's nothing to note.

Super nice staff, very helpful. The facilities were clean and comfortable.

Stayed in May 2023

Same boring breakfast everyday

Very nice location and fit for long stays

Stayed in May 2023

The bed was very uncomfortable that was our only complaint

The suite size and the amenities. The breakfast was very good for what it was. Love that it was pet friendly

Stayed in April 2023

Pool was closed

The free breakfast was great and you really can’t beat the location - so close to shopping and restaurants

Stayed in March 2023

The breakfast was very good

Stayed in April 2023

Everything

Stayed in March 2023

On our last day, we noticed some ants in one of our bathrooms in the 2bd suite. Not too many.

Loved the stay. Hotel was clean for the most part, nothing that would stop me from going back. Pool was kid-friendly, staff was friendly, great location!

Stayed in March 2023

Good location, Good price

Stayed in February 2023