3350 Big Laurel Highway, Cumberland Heights, WV 24701, United States of America
#1 of 1 hotels in Cumberland Heights
Guests' ChoiceBased on 127 hotel reviews
6.2Cleanliness
6.8
Comfort
7.2
Location
7.7
Facilities
6.4
Staff
7.8
Value for money
6.6
Free Wifi
3.8
Real Bookers. Real stays. Real opinions.
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End of dialog contentReviewed: May 12, 2024
Seiler
United States of AmericaThe noise in the hall slamming doors did not sleep well
Breakfast was minimal
Stayed in May 2024
Reviewed: March 18, 2024
Tazin
JapanThe hotel does need some updates (new carpets and curtains, new lights etc.). And some deep cleaning. It looks like it's stuck in the 80s and for the price we paid, I expected a little better state.
The rooms were spacious and had all necessary amenities. Overall it was clean. The bed was comfortable. I didn't find any dirt anywhere. The staff were friendly.
Stayed in March 2024
Reviewed: August 28, 2023
Erlandsen
United States of AmericaBreakfast need more selections. They were low on protein item.
Stayed in August 2023
Reviewed: August 18, 2023
Sally
United States of AmericaRun down Holes in sheets and bedspread No hot water at sink Dirty grounds
Sheets were clean
Stayed in August 2023
Reviewed: August 15, 2023
Dave
United States of AmericaThis review is hidden because it doesn't meet our guidelines.
Reviewed: August 10, 2023
Jay
United States of AmericaRoom needs a lot of TLC and upgrades. In my opinion, over priced fo condition.
Stayed in August 2023
Reviewed: April 2, 2023
Michael
United States of AmericaRoom was very sparsely furnished. It looked like there may have been water damage to the ceiling. Heard neighbor's TV all night, and there was a dog barking. Breakfast was so-so. The TV has bad static on the network channels.
Price was reasonable
Stayed in April 2023
Reviewed: March 4, 2023
Damoiseaux
CanadaThe breakfast was not as stated In the listing on Booking.com as being "good". it was passable at best. The waffle maker was out of order and other choices were not great. The hallways and dining area smelled musty. Ceiling in dining area showed evidence of problems with roof leakage and showing what might be mold. Looks like the management is addressing roof concerns as new roofing was in progress. Hopefully they will also be looking at mold remediation after the roof is fixed.
The room was ok. It took a long time for the hot water to get to the sink/shower (>5 min) Appreciated the fact they accommodated changing the room to a non-smoking as we booked a smoking by mistake.
Stayed in March 2023
Reviewed: December 11, 2022
Randy
United States of AmericaHotel is old. Needs a major make over. Old carpets. Door for the bathroom is falling apart. Needs a lot of attention. It could be a really beautiful facility in the future.
Good breakfast and large room. Easy to get to town and the university.
Stayed in December 2022
Reviewed: November 4, 2022
Nancy
United States of AmericaOutside side door had lock removed. Anyone had access. Parking lot was very dark. It did not give a feeling of safety.
Breakfast was good. Location was good. Room was clean and comfortable. Pillows were lacking.
Stayed in October 2022
Reviewed: September 27, 2022
Rhenand
United States of AmericaJust noticed some stains in the ceiling, some of the vending machines are not working.
The location, it was really peaceful and relaxing. The budget for the room was excellent for a night to rest.
Stayed in September 2022
Reviewed: July 23, 2022
Goretti
United States of AmericaOf the 3 vending machines, only 1 worked.
Staff was very friendly and helpful. Hotel was clean.
Stayed in July 2022
Reviewed: July 18, 2022
Thomas
United States of AmericaThe ceiling in the bedroom was water damaged and not repaired. Very unsightly, No elevator! Both my husband and I are senior citizens and had to carry a large suitcase up and down steps! This information should be included on your website, so that travelers can ask for a room on the first floor. It also would have been nice to have hard-boiled eggs as an option for the continental breakfast. I didn't see any.
Bed was comfortable and bathroom clean. The shower was forceful.
Stayed in July 2022
Reviewed: June 30, 2022
Rebecca
United States of AmericaIt needs an upgrade.
The staff was very friendly.
Stayed in June 2022
Reviewed: June 29, 2022
Jermaine
United States of AmericaSmall beds and shower water constantly ran. Would not turn off completely
Staff was very friendly and helpful
Stayed in June 2022
Reviewed: April 18, 2022
Rhonda
United States of AmericaIt could have been cleaner...still toothpaste spit on bathroom faucet, chair in room dirty and stinks. The toilet flushed very slowly and the entry door into the hallway did not work on c side. The coffee at breakfast smelled and tasted of mold. The TV in my mom's room was always snowy. The ac in my room..119.. did not keep my room cool at night.
The staff was very nice and helpful. The bed slept very good. My key cards worked great. TV in my room worked great.
Stayed in April 2022
Reviewed: February 16, 2022
Paul
United States of AmericaI was not able to charge my phone. most hotels provide a USB charging port of some kind
Stayed in February 2022
Reviewed: December 27, 2021
Paula
United States of AmericaRequested a roll away bed in advance.was told there was none when got there. when I stayed thanksgiving there was a lot of people there and I had requested a roll away bed in advance and got one.this time hardly anyone was there and didn't.makes no sense.also I got a smoking room with no ash trays,no tv guide and had to ask for ash tray and they didn't have a tv guide.
Location and good size room
Stayed in December 2021
Reviewed: December 6, 2021
Magann
United States of AmericaThis motel has seen better days and is badly in need of a face lift
Overall was a pleasant place to stay but there were some issues with my reservation, that were quickly straightened out by Booking.com
Stayed in December 2021
Reviewed: July 22, 2021
Shane
United States of Americapillows are rock hard; shower was disgusting; no elevator
fella at the front desk was nice; beds appeared to be clean
Stayed in July 2021
Reviewed: May 21, 2024
Leborgne
United States of AmericaThe exterior doors were taped so they wouldn't lock. The room had not been cleaned. We cleaned the toilet and shower ourselves and this seemed not only acceptable but normal to staff and confirmed by a long-term resident. They offer smoking/pet rooms and as a result, they disconnect the bathroom vent fans, but prefer to make it a maintenance issue that can't be addressed. The breakfast offered waffles as only hot meal choice, but given that the front desk clerk stocked and maintained it, that was understandable. The outside of the property was as neglected as the the interior (except for the lobby). It appears this location caters to long-term residents for cheap monthly rates. Old and outdated is one thing, but this place was dirty and disgusting.
The lobby was beautiful
Stayed in May 2024
Reviewed: May 20, 2024
Linda
United States of AmericaPoor quality breakfast. Waffles, hot and cold cereal, some fruit and drinks all spread out in large area to make it look like there was more food. Location bad. Not very clean. Garbage left right outside one of the entrances. Not secure. You could just pull alternate entrance doors, no card necessary.. In a remote hillside location.
Great staff. Very courteous and helpful.
Stayed in May 2024
Reviewed: May 6, 2024
Owens
United States of AmericaThe front desk it seem like I was bothering him. My wife even tried to say hi and got no response when we book in and as we were leaving. The info that he did give was short I guess that was nice. The room was blah with a ordor. But for the price it was ok.
Easy to find
Stayed in May 2024
Reviewed: April 28, 2024
Ted
United States of AmericaLong entrance way
Good breakfast we were happy with
Stayed in April 2024
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