1830 Gateway Drive, San Mateo, CA 94404, United States of America
#7 of 8 hotels in San Mateo
Guests' ChoiceBased on 168 hotel reviews
7.5Cleanliness
8.0
Comfort
8.1
Location
8.3
Facilities
7.8
Staff
8.1
Value for money
7.9
Free WiFi
6.6
Real Bookers. Real stays. Real opinions.
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End of dialog contentReviewed: April 27, 2024
Joan
United States of AmericaThe room was mostly quiet. However, I requested a first floor room because I am handicapped. The front clerk did move things around to accommodate me. I was there for medical reasons.
The room was clean and comfortable, however, there was no shampoo or in room coffee available. No ink pen or paper. The only way I could communicate with the front desk was with my own cellphone. The room phone was working. Handicap or not, safety bars should be installed in the shower.
Stayed in April 2024
Reviewed: April 13, 2024
Susan
United States of AmericaBathtub tile walls were slimy-not cleaned. Loud music Sunday night for over 4 hours and no one to call about it. Filter for the coffee pot would have been nice and dish soap so we wouldn't have to buy a whole bottle for a few days stay. Also there were no laundry soap dispensers in the laundry room so unless you bring your own you can't do laundry. The wall between the beds should be removed. There is not enough room to get in and out, even for a thin person.
Front desk clerk Walter went above and beyond to accommodate a longer stay for us. The beds were very, very comfortable.
Stayed in April 2024
Reviewed: February 5, 2024
John
United States of AmericaOur accessible room was missing a nightstand and comfortable chair that looked like they were removed. Oddly the CA required low bed is actually bad for cripples-hard to get in wheelchair. Shower bench too far from faucet.
Very clean, ample parking, large room, laundry available, accessible bathroom. You can get dishes, coffee pot, pans, etc. but you have to ask at desk.
Stayed in February 2024
Reviewed: January 11, 2024
Kirsten
United States of AmericaOur room had a third of roll of toilet paper left and no back ups. And the “breakfast” was very disappointing. Also the Wi-Fi situation was unexpected. You’re paying so much for a room, Wi-Fi should be included.
The kitchenette
Stayed in January 2024
Reviewed: November 28, 2023
Mandy
United States of AmericaBeds were very hard.
Breakfast was sparse
Stayed in November 2023
Reviewed: November 25, 2023
Nathan
United States of AmericaPillows were not the most comfortable
Best rate in the area, only charged a pet deposit (not a fee)
Stayed in November 2023
Reviewed: October 21, 2023
Yuchien
TaiwanThere is no shampoo, shower gel in bathroom.
The hotel location is very convenient. The room is with small kitchen and the refrigerator is quite big for a long-stay guest.
Stayed in October 2023
Reviewed: October 9, 2023
Gerlin
EstoniaThe shower pressure was bad. It was like standing under a light drizzel. There was a little kitchen corner but no plates or forks so you had to ask from the desk.
It was cute motel. Little graden middle of the motel. Rooms were clean. Wifi was good. For us it was perfect location.
Stayed in October 2023
Reviewed: September 25, 2023
Tony
United States of AmericaSome of the rooms are closer to the freeway and can have more noise.
The location is close to many restaurants and shops.
Stayed in September 2023
Reviewed: September 15, 2023
Lynn
United States of AmericaIt seemed to be a questionable location. It didn’t seem safe to go out by myself. There was black mold around the shore drain and the soap holder.
Stayed in September 2023
Reviewed: September 5, 2023
Michelle
United States of AmericaShower head had no presser
Close to our chosen activities
Stayed in September 2023
Reviewed: September 3, 2023
Vinay
United KingdomPlease don't advertise as "breakfast included" when you are only providing coffee and muffins. It's a bit misleading.
Clean room, poor lighting though. Your staff was exceedingly helpful, especially the manager James and one of the staff, Ricardo. I really appreciated the attitude of everyone around.
Stayed in August 2023
Reviewed: August 25, 2023
Gaurav
United States of AmericaBreakfast is terrible. Don't book if doing for breakfast included option
Good size room. Decent hotel.
Stayed in July 2023
Reviewed: August 14, 2023
Karen
United States of Americaeverything was good. nothing I didn’t like.
room was clean and bed comfortable. I liked the kitchenette even though I did not use it.
Stayed in August 2023
Reviewed: July 31, 2023
Michael
United States of AmericaRoom was too close to the freeway, traffic noise was loud. No microwave, no coffee maker in the room. No ice machine, no breakfast but protein bar and run out of coffee creamer, coffee not available 24 hours.
Room with mini kitchen.
Stayed in July 2023
Reviewed: July 20, 2023
Jackie
United States of AmericaThe bed was hard as a rock, hard to get a good nights sleep. There were cards in the room that said the hotel provided plates, utensils, cups etc. call the front desk & they will deliver to you room. I tried that and was told to come to the lobby to get it. If there's a staff shortage then they should remove those cards.
Location and clean room.
Stayed in July 2023
Reviewed: May 26, 2023
Lauren
United States of AmericaI had to ask for kitchen utensils. The first room we got into smelled like cigarettes
The kitchenette
Stayed in May 2023
Reviewed: April 2, 2023
Hiroshi
United States of Americanoisy from CA92
very good and clean
Stayed in April 2023
Reviewed: January 18, 2023
Olivia
United States of Americalocation
Stayed in January 2023
Reviewed: October 31, 2022
Donna
United States of Americano extra blankets and we were cold. (did not want to blast the heater) only 3 pillow for 2 people no hot water/coffee maker…I realize there is a list to purchase for those who stay longer but most hotels have the ability to make coffee breakfast….dull
near to where I wanted to stay late check in allowed parking nice looking room
Stayed in October 2022
Reviewed: October 11, 2022
Nino
United States of AmericaReasonable Price
Stayed in October 2022
Reviewed: August 15, 2022
Robin
United States of AmericaSmokers hanging outside in the common area talking really loud up to 11pm
Breakfast was granola bars & coffee. That's very minimal.
Stayed in August 2022
Reviewed: June 27, 2022
Nilsa
Puerto Riconeed to upgrade breakfast .
location
Stayed in June 2022
Reviewed: June 26, 2022
Bee
United States of Americafree internet not enough to stream Netflix.
Stayed in June 2022
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