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Reviews of Extended Stay America Suites - San Francisco - San Mateo - SFO This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!

1830 Gateway Drive, San Mateo, CA 94404, United States of America

#7 of 8 hotels in San Mateo

Guests' Choice

Review Score

Based on 168 hotel reviews

7.5

Score breakdown

  • Cleanliness

    8.0

  • Comfort

    8.1

  • Location

    8.3

  • Facilities

    7.8

  • Staff

    8.1

  • Value for money

    7.9

  • Free WiFi

    6.6

Verified guest reviews from real Bookers

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Showing 1 - 25

  • Reviewed: April 27, 2024

    6.0
    Pleasant
    • Family with young children
    • Queen Studio - Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    The room was mostly quiet. However, I requested a first floor room because I am handicapped. The front clerk did move things around to accommodate me. I was there for medical reasons.

    The room was clean and comfortable, however, there was no shampoo or in room coffee available. No ink pen or paper. The only way I could communicate with the front desk was with my own cellphone. The room phone was working. Handicap or not, safety bars should be installed in the shower.

    Stayed in April 2024

  • Reviewed: April 13, 2024

    9.0
    It was pretty clean and that's the most important thing.
    • Leisure trip
    • Family with young children
    • Studio with 2 Queen Beds - Non-Smoking
    • Stayed 6 nights

    Bathtub tile walls were slimy-not cleaned. Loud music Sunday night for over 4 hours and no one to call about it. Filter for the coffee pot would have been nice and dish soap so we wouldn't have to buy a whole bottle for a few days stay. Also there were no laundry soap dispensers in the laundry room so unless you bring your own you can't do laundry. The wall between the beds should be removed. There is not enough room to get in and out, even for a thin person.

    Front desk clerk Walter went above and beyond to accommodate a longer stay for us. The beds were very, very comfortable.

    Stayed in April 2024

  • Reviewed: February 5, 2024

    8.0
    It was very pleasant and clean and center courtyard was quite enjoyable.
    • Leisure trip
    • Couple
    • Queen studio with 1 Queen Bed - Disability Access/Non-Smoking
    • Stayed 1 night

    Our accessible room was missing a nightstand and comfortable chair that looked like they were removed. Oddly the CA required low bed is actually bad for cripples-hard to get in wheelchair. Shower bench too far from faucet.

    Very clean, ample parking, large room, laundry available, accessible bathroom. You can get dishes, coffee pot, pans, etc. but you have to ask at desk.

    Stayed in February 2024

  • Reviewed: January 11, 2024

    6.0
    It did the job but wouldn’t stay there again.
    • Leisure trip
    • Couple
    • Queen Studio - Non-Smoking
    • Stayed 3 nights
    • Submitted from a mobile device

    Our room had a third of roll of toilet paper left and no back ups. And the “breakfast” was very disappointing. Also the Wi-Fi situation was unexpected. You’re paying so much for a room, Wi-Fi should be included.

    The kitchenette

    Stayed in January 2024

  • Reviewed: November 28, 2023

    6.0
    Pleasant
    • Leisure trip
    • Family with young children
    • Studio with 2 Queen Beds - Non-Smoking
    • Stayed 1 night

    Beds were very hard.

    Breakfast was sparse

    Stayed in November 2023

  • Reviewed: November 25, 2023

    9.0
    Wonderful
    • With a pet
    • Leisure trip
    • Couple
    • Queen Studio - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Pillows were not the most comfortable

    Best rate in the area, only charged a pet deposit (not a fee)

    Stayed in November 2023

  • Reviewed: October 21, 2023

    8.0
    Very Good
    • Business trip
    • Solo traveler
    • Queen Studio - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    There is no shampoo, shower gel in bathroom.

    The hotel location is very convenient. The room is with small kitchen and the refrigerator is quite big for a long-stay guest.

    Stayed in October 2023

  • Reviewed: October 9, 2023

    9.0
    I totally recommend this stay.
    • Leisure trip
    • Family with young children
    • Queen Studio - Non-Smoking
    • Stayed 3 nights
    • Submitted from a mobile device

    The shower pressure was bad. It was like standing under a light drizzel. There was a little kitchen corner but no plates or forks so you had to ask from the desk.

    It was cute motel. Little graden middle of the motel. Rooms were clean. Wifi was good. For us it was perfect location.

    Stayed in October 2023

  • Reviewed: September 25, 2023

    9.0
    Wonderful
    • Leisure trip
    • Family with young children
    • Queen Studio - Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    Some of the rooms are closer to the freeway and can have more noise.

    The location is close to many restaurants and shops.

    Stayed in September 2023

  • Reviewed: September 15, 2023

    6.0
    Pleasant
    • Leisure trip
    • Solo traveler
    • Queen studio with 1 Queen Bed - Disability Access/Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    It seemed to be a questionable location. It didn’t seem safe to go out by myself. There was black mold around the shore drain and the soap holder.

    Stayed in September 2023

  • Reviewed: September 5, 2023

    9.0
    Great location
    • Leisure trip
    • Couple
    • Queen Studio - Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    Shower head had no presser

    Close to our chosen activities

    Stayed in September 2023

  • Reviewed: September 3, 2023

    7.0
    Good
    • Leisure trip
    • Solo traveler
    • Queen studio with 1 Queen Bed - Disability Access/Non-Smoking
    • Stayed 3 nights
    • Submitted from a mobile device

    Please don't advertise as "breakfast included" when you are only providing coffee and muffins. It's a bit misleading.

    Clean room, poor lighting though. Your staff was exceedingly helpful, especially the manager James and one of the staff, Ricardo. I really appreciated the attitude of everyone around.

    Stayed in August 2023

  • Reviewed: August 25, 2023

    8.0
    Decent place for one night stay
    • Leisure trip
    • Couple
    • Queen studio with 1 Queen Bed - Disability Access/Non-Smoking
    • Stayed 1 night

    Breakfast is terrible. Don't book if doing for breakfast included option

    Good size room. Decent hotel.

    Stayed in July 2023

  • Reviewed: August 14, 2023

    8.0
    very good. would stay there again.
    • Leisure trip
    • Solo traveler
    • Queen Studio - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    everything was good. nothing I didn’t like.

    room was clean and bed comfortable. I liked the kitchenette even though I did not use it.

    Stayed in August 2023

  • Reviewed: July 31, 2023

    6.0
    Hope not all Extended Stay are like this one.
    • Leisure trip
    • Couple
    • Queen Studio - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Room was too close to the freeway, traffic noise was loud. No microwave, no coffee maker in the room. No ice machine, no breakfast but protein bar and run out of coffee creamer, coffee not available 24 hours.

    Room with mini kitchen.

    Stayed in July 2023

  • Reviewed: July 20, 2023

    6.0
    Good location and clean room.
    • Leisure trip
    • Solo traveler
    • Queen Studio - Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    The bed was hard as a rock, hard to get a good nights sleep. There were cards in the room that said the hotel provided plates, utensils, cups etc. call the front desk & they will deliver to you room. I tried that and was told to come to the lobby to get it. If there's a staff shortage then they should remove those cards.

    Location and clean room.

    Stayed in July 2023

  • Reviewed: May 26, 2023

    6.0
    Our stay
    • Family with young children
    • Queen Studio - Non-Smoking
    • Stayed 3 nights
    • Submitted from a mobile device

    I had to ask for kitchen utensils. The first room we got into smelled like cigarettes

    The kitchenette

    Stayed in May 2023

  • Reviewed: April 2, 2023

    8.0
    very comfortable if we can shutdown the noise from free way
    • Couple
    • Queen Studio - Non-Smoking
    • Stayed 4 nights
    • Submitted from a mobile device

    noisy from CA92

    very good and clean

    Stayed in April 2023

  • Reviewed: January 18, 2023

    6.0
    the mattress was hard and uncomfortable
    • Family with young children
    • Queen Studio - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    location

    Stayed in January 2023

  • Reviewed: October 31, 2022

    8.0
    I would return when I want to stay near my friends home
    • Leisure trip
    • Couple
    • Queen Studio - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    no extra blankets and we were cold. (did not want to blast the heater) only 3 pillow for 2 people no hot water/coffee maker…I realize there is a list to purchase for those who stay longer but most hotels have the ability to make coffee breakfast….dull

    near to where I wanted to stay late check in allowed parking nice looking room

    Stayed in October 2022

  • Reviewed: October 11, 2022

    8.0
    Will definitely come back
    • Leisure trip
    • Couple
    • Studio with 1 Queen Bed - Hearing Accessible - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Reasonable Price

    Stayed in October 2022

  • Reviewed: August 15, 2022

    7.0
    Good
    • Leisure trip
    • Solo traveler
    • Queen Studio - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Smokers hanging outside in the common area talking really loud up to 11pm

    Breakfast was granola bars & coffee. That's very minimal.

    Stayed in August 2022

  • Reviewed: June 27, 2022

    8.0
    Very Good
    • Leisure trip
    • Family with young children
    • Studio with 2 Queen Beds - Non-Smoking
    • Stayed 6 nights
    • Submitted from a mobile device

    need to upgrade breakfast .

    location

    Stayed in June 2022

  • Reviewed: June 26, 2022

    7.0
    It was ok.
    • Leisure trip
    • Family with young children
    • Studio with 2 Queen Beds - Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    free internet not enough to stream Netflix.

    Stayed in June 2022

Showing 1 - 25

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