The only thing I didn't really like and that's a bad thing for me because I'm a facility director for an assisted living things in the bathroom that need to be touched up in the bedroom and things like that that stand out I think needs to be looked at a little more to make it look a little more classy.

I love the location and all the restaurants around it

Stayed in May 2024

I didn’t like the $17 extra per night they charged when I got there on top of what booking charged me. They said they charge for parking and other taxes. Hopefully they will take that extra money they charge and fix the rooms. They have really deteriorated since my last visit there 3 years ago. So anyone that is going to stay here better call the hotel and get a set price because what you are told on booking.com is not what you will pay when you get to the hotel office.

Location

Stayed in May 2024

We were across the creek from the office. Our building foundation was cracked - badly- as one can see from the parking lot. Our bathroom door would not close. Bathroom faucet leaked.

Close to the main drag. Good restaurants close by. Easy access to and from the national park. Charmingly right beside a creek. And a small park right behind the property. Lit at night - quite charming.

Stayed in March 2024

We went out

Stayed in March 2024

Breakfast ended before check out time

The rate was decent through booking.com

Stayed in April 2024

Super large hill where my building is and bit of a walk to go to the elevator to avoid the hill.

It was close to attractions in gatlinburg

Stayed in April 2024

Was incorrect room with parking fee when other places don't charge for parking unless you have extra cars but after showing them the room we booked they put us in another one and were verry oh well about it so we have to start a refund process with booking .com or some 3rd party not sure they were side stepping questions into it

swimming pool bear sightings close to the strip of town for the price its probabably the best you could hope for without bed bugs and peep holes in the walls

Stayed in April 2024

The smell in the room. I had to spray air freshener every day.

Stayed in April 2024

The front office manager was so rude,arrogant and he charged us extra for parking lots . when I booked on line the total price was $233 but he charged us $266 and he didn’t give us the receipt.

Location

Stayed in April 2024

They don’t tell you that there is a $10 parking fee and I use my Choice hotel card to pay for it when it’s a choice hotel

Nothing

Stayed in April 2024

Breakfast was ok, worker was not very nice, at 7:45 said no more Gravy & biscuits, when breakfast is until 9am.. my friends mom got tiny bit left and was to salty and everyone was tossing it in garbage. But then worker brought out more Gravy and Pancakes mix but no biscuits.. The place could use some repairs and paint, and our AC/ Heat knob was broke, only cool air from heat setting, thank God we had a fireplace to keep us warm..

It is a great location, loved the balcony over looking the creek and the little park behind the hotel.. Best part was the Bear that came to visit our last night there..♥️🐻 Even though it's needs some TLC, I would definitely stay here again..

Stayed in April 2024

Not quite what was advertised, I feel fees that weren't really advertised were added on not making it as good of value

Location is great

Stayed in April 2024

Shower was kind of yucky and weird

Good location and was able to take my dog

Stayed in April 2024

Worst hotel I ever stayed in, had to walk a block to get continental breakfast, rooms were not what they showed on bookings. Would not recommend them.

Stayed in April 2024

The parking fee was not included in my final price. I would not have booked this hotel had I known that. I was surprised when I got there and he gave me a higher price. That information should be included.

No meat such as bacon or sausage for breakfast. Not very diabetic friendly. They do have sugar free syrup for pancakes ans waffles, but it was in the drawer. I only found it when one of the workers was looking for something. That needs to be displayed.

Stayed in March 2024

The location was great!

Stayed in February 2024

Parking was really bad.

Very clean and comfortable.

Stayed in March 2024

There was no phone in the room. No place to hang anything, no luggage racks, no shower shelves, no toilet paper holder, etc. The shower had no hot water and we had to pay extra for parking.

Hotel ocation was nice, the creek is pretty and peaceful, the room was beautiful and very clean. It was recently remodled. Beds and pillows were comfy. Quiet location.

Stayed in March 2024

Live bug in the room. Was supposed to be freshly remodeled. Hot tub worked great. Shower had no hot water

Location of the hotel was great. Staff was courteous, but didn't really seem to believe the hot water wasn't working.. Price was not bad for the time of year.

Stayed in January 2024

Parking was very tight and for larger vehicles definitely hard to navigate.

Great location and close to eateries and shopping

Stayed in February 2024

Shower didn't work, ceiling fan didn't work, found a live cricket in a freshly remodeled room..

Quiet guests, good location, friendly staff.

Stayed in January 2024

The hotel was a great location. The grounds however were very un kept. Busted glass and garbage everywhere. Our bathtub had a HUGE Crack in it that desperately needed to be replaced. The wall under the bathroom sink was molded terribly and huge chunks were literally rotting off the wall onto the floor. Breakfast was good, the beds were comfortable. Parking was good. I did see that they were remodeling some rooms, hopefully the one we stayed in room #124 is next on the list to be remodeled or repaired.

Stayed in January 2024

The owner was very rude. Her worker told us to park in a spot as the parking lot was full. When she approached my husband's vehicle she knocked on the passenger side window where our child was. She was angry my husband did not roll thelat window down and he explained he didn't know her and his small child was there, she insisted "I'm good people" then told him he could not park there. He told her ok but her worker told him to which she got angry with. I walked up as I could tell she was not being friendly. She was pointing to a spot for us to park that I could not see. Instead of walking up a couple spaces with me to show my husband she kept screaming at me that I was wrong. She called me something in another language which I let slide and we parked in the spit as she left. The room smelled and could tell it wasn't well cleaned however we spent very little time there and with the cost not being to much for new years weekend I expected that and was fine with it for location alone

It was right there on the end of the strip so walking out you don't miss anything downtown Gatlinburg offers. Which is basically all I wanted with 3 kids in tow. Easy to get back to with my 5 year old when needed. Never got back into our car after arriving Friday night until we left Monday morning which was a great thing as I loath driving in traffic.

Stayed in January 2024

Adding extra fees for parking and hotel services. I’ve stayed there for years and never been charged extra for parking.

Stayed in December 2023