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  5. Reviews of Extended Stay America Suites - San Jose - Sunnyvale

Reviews of Extended Stay America Suites - San Jose - Sunnyvale This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!

1255 Orleans Drive, Sunnyvale, CA 94089, United States of America

#29 of 33 hotels in Sunnyvale

Guests' Choice

Review Score

Based on 140 hotel reviews

7.4

Score breakdown

  • Cleanliness

    7.7

  • Comfort

    7.9

  • Location

    8.1

  • Facilities

    7.6

  • Staff

    8.4

  • Value for money

    7.9

  • Free WiFi

    7.5

Verified guest reviews from real Bookers

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Showing 1 - 25

  • Reviewed: April 20, 2024

    8.0
    Good value for money
    • Leisure trip
    • Solo traveler
    • Queen Studio - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    The breakfast that is included is a bit underwhelming, but for the price it’s ok

    Good price-quality relationship Good location Clean and a kitchen is available

    Stayed in April 2024

  • Reviewed: March 4, 2024

    6.0
    Pleasant
    • Leisure trip
    • Travelers with friends
    • Queen Studio - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Smell of the room No utensils Poor breakfast

    Front desk

    Stayed in March 2024

  • Reviewed: March 2, 2024

    8.0
    It’s a good place for a short visit and value for the money you pay.
    • Business trip
    • Couple
    • Queen Studio - Non-Smoking
    • Stayed 7 nights
    • Submitted from a mobile device

    Breakfast was not good. No electric kettle in the room and hot water for tea was only available during breakfast time.

    Clean, and good location.

    Stayed in February 2024

  • Reviewed: February 13, 2024

    8.0
    Convenient if wanting to use the light rail to get to Levi’s stadium
    • Leisure trip
    • Couple
    • Queen Studio - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    There are no gas stations walking distance. We didn’t have a car so we had to do Uber eats so they can bring us snacks and drinks. It would have been nice to be able to walk somewhere to get food.

    It was super close walking distance to the light rail transportation so we were able to use it to go to the Levi’s stadium.

    Stayed in December 2023

  • Reviewed: October 27, 2023

    8.0
    Comfortable, good value, clean, quiet, good neighborhood
    • Leisure trip
    • Solo traveler
    • Queen Studio - Non-Smoking
    • Stayed 2 nights

    No issues

    Stayed in October 2023

  • Reviewed: October 26, 2023

    6.0
    Pleasant
    • Business trip
    • Solo traveler
    • Queen Studio - Non-Smoking
    • Stayed 8 nights
    • Submitted from a mobile device

    Old furniture. Ants in the room.

    The hotel provides all the necessary stuff for the kitchen and bathroom. Everything works fine. Comfortable mattress. Good free wi-fi. Convenient location.

    Stayed in October 2023

  • Reviewed: October 14, 2023

    8.0
    Very Good
    • Business trip
    • Group
    • Queen Studio - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    There were ants

    Stayed in October 2023

  • Reviewed: October 12, 2023

    8.0
    Good
    • Leisure trip
    • Group
    • Deluxe Studio with 1 King Bed - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    It was easy to hear through the walls.

    It was good

    Stayed in October 2023

  • Reviewed: September 24, 2023

    8.0
    Very Good
    • Leisure trip
    • Couple
    • Queen Studio - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    The floors in my room weren't very clean there was crumbs and sticky stuff in some areas, tuned my boyfriend white socks black on bottom, other than that it was ok,also when we sat on the edge of bed together the whole other end tip upwards we thought it was funny... I think they should replace all the beds with something more solid.

    Staff was nice,the area outside of ESA was full of redwood trees felt like being a forest was nice.

    Stayed in September 2023

  • Reviewed: September 9, 2023

    7.0
    Good
    • Leisure trip
    • Solo traveler
    • Queen Studio - Non-Smoking
    • Stayed 1 night

    I think the third party companies offering online discounted hotel rates can become a true value add for customers and hotel owners by providing more support and education to employees to alleviate the confusion customers encounter due to limitations employees have when third party bookings occur.

    Great Location. Different experience compared to Mariott AC Hotel. Privacy rather than luxury, short or long extended stays, personal and/or business stays, along with competitive affordable rates are available at The Extended Stay America -Sunnyvale Santa Clara. The staff was kind, polite, and knowledgeable.

    Stayed in September 2023

  • Reviewed: September 7, 2023

    7.0
    In general, a good stay at a budget hotel.
    • Business trip
    • Group
    • Queen Studio - Non-Smoking
    • Stayed 4 nights

    There was no overhead lighting so the room was quite dark, and our shower head squeaked when the hot water ran.

    The location and price for the week were great for this trip. The bed was also comfortable.

    Stayed in September 2023

  • Reviewed: January 8, 2023

    8.0
    Very Good
    • Leisure trip
    • Couple
    • Studio with 2 Double Beds - Non-Smoking
    • Stayed 3 nights
    • Submitted from a mobile device

    Close to levi stadium. Spacious for 2 couples.

    Stayed in December 2022

  • Reviewed: December 15, 2022

    6.0
    Good place but there are many better places nearby.
    • Leisure trip
    • Couple
    • Queen Studio - Non-Smoking
    • Stayed 3 nights
    • Submitted from a mobile device

    there are ants and cockroaches inside the rooms. Also, during winter the floors and bathroom get very cold. the heater is not very effective in warming the room as there’s not enough insulation in the walls

    it was quiet and the staff were friendly and the property was in a nice location

    Stayed in December 2022

  • Reviewed: October 13, 2022

    8.0
    It was an overall great stay. I only answered questions honestly for your benefit.
    • Leisure trip
    • Couple
    • Queen Studio - Non-Smoking
    • Stayed 1 night

    The room had a distinct odor, kind of a musty smell. The door needs to be realigned. My wife could not open the door, and I had to put my shoulder into it to get it open. The mold in the grout lines in the shower/tub area could be eliminated. Cosmetically the laminated build-in's needs repair at the kitchenette sink and bathroom.

    The bed and pillows were comfortable and the big plus was the recliner in the room :) The grounds were well kept and the front desk personnel were friendly. It was a short drive to Levi Stadium.

    Stayed in October 2022

  • Reviewed: September 20, 2022

    7.0
    good only for overnight stay that you need a quality sleep.
    • Business trip
    • Solo traveler
    • Queen Studio - Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    noise from the other rooms and when their door closes

    vicinity to work

    Stayed in September 2022

  • Reviewed: March 21, 2022

    8.0
    Very Good
    • Couple
    • Queen Studio - Non-Smoking
    • Stayed 10 nights
    • Submitted from a mobile device

    wonderful staff!

    Stayed in December 2021

  • Reviewed: October 17, 2021

    7.0
    I do like this place, and will recommend it to my friends
    • Business trip
    • Solo traveler
    • Queen Studio - Non-Smoking
    • Stayed 4 nights

    Breakfast was just a coffee and muffin

    I do like interior and exterior.

    Stayed in October 2021

  • Reviewed: April 26, 2024

    1.0
    Sorely dissatisfied in what was advertised and what was delivered.
    • Leisure trip
    • Couple
    • Queen Studio - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Bathroom sink and tub were clogged and there were no accoutrements in the cub-bards. Blanks were thin and it was chilly.

    Grounds and room appeared to be clean

    Stayed in April 2024

  • Reviewed: April 8, 2024

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • Studio with 2 Double Beds - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Good hotel. Everything is clean, cozy and comfortable.

    Stayed in April 2024

  • Reviewed: January 27, 2024

    10
    Exceptional
    • Business trip
    • Family with young children
    • Queen Studio - Non-Smoking
    • Stayed 4 nights
    • Submitted from a mobile device

    Very professional

    Stayed in January 2024

  • Reviewed: December 13, 2023

    9.0
    Wonderful
    • Leisure trip
    • Couple
    • Queen Studio - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Nothing, particularly. Would probably stay again if I was in town. Only thing I'd have loved would have been a kettle, but how many tea drinkers do you get in America? Not many.

    Room decent and came with a little kitchen. Parking available. Convenient for the tram if heading to the 49ers (or the theme park next door, I'd guess).

    Stayed in December 2023

  • Reviewed: November 7, 2023

    4.0
    Par for the course, but not the cleanest
    • Business trip
    • Solo traveler
    • Queen Studio - Non-Smoking
    • Stayed 8 nights

    Not getting shampoo was a bummer. The sink and the bath weren't as clean as I'd like them to be. And the sink also leaked water on the floor. The blanket wasn't quite warm enough, so I got cold on a couple of nights.

    The breakfast is (arguably) "better than nothing", WiFi is usable, the staff is polite and helpful. The fridge is larger than usual, albeit it's too close to the wall, so it's hard to open the door fully.

    Stayed in October 2023

  • Reviewed: November 5, 2023

    5.0
    Fair
    • Leisure trip
    • Couple
    • Queen Studio - Non-Smoking
    • Stayed 2 nights

    Breakfast only muffins and coffee. Room was not properly cleaned and there was a lot of hair.

    Tram station to reach Levi Statium within 15 min walking.

    Stayed in October 2023

  • Reviewed: October 27, 2023

    10
    Exceptional
    • Business trip
    • Couple
    • Queen Studio - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    N/A

    This lodging establishment was a perfect fit for us. My husband commutes to work every day from the valley to the Bay Area daily, so the place was perfect for him to take a break in the middle of the week. Look them up to see what amenities they offer. Highly recommend them especially for commuters. They are pet friendly and have a grab n go breakfast.

    Stayed in October 2023

Showing 1 - 25

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