102 Racer Drive, Charleston, WV 25313, United States of America
#18 of 26 hotels in Charleston
Guests' ChoiceBased on 1752 hotel reviews
7.3Cleanliness
7.7
Comfort
7.9
Location
8.5
Facilities
7.4
Staff
8.4
Value for money
7.7
Free WiFi
8.1
Real Bookers. Real stays. Real opinions.
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End of dialog contentReviewed: September 30, 2023
William
United States of AmericaThe location was great for visiting the casino. The breakfast was fair, but not great. Need more choices and more beverage choices.
Stayed in September 2023
Reviewed: September 29, 2023
Lori
CanadaPool needs some work garden area needs to be weeded and remove dead bushes.
Having an outdoor space/pool
Stayed in September 2023
Reviewed: September 28, 2023
Susan
United States of AmericaEasy access
Stayed in September 2023
Reviewed: September 26, 2023
Dawn
United States of AmericaIt smelled musty and floors in hallways were stained. Facilities need updated...kinda dirty looking on hallways and bedroom. Little bugs that looked like gnats were everywhere especially in bathroom. Lobby and breakfast areas were only places that looked clean and updated.
Pet friendly and breakfast was good
Stayed in September 2023
Reviewed: September 25, 2023
Lopez
United States of AmericaThe fact that this is my second time staying here and both times, I had incidents when my key didn't work to get in. The front desk staff fixed it immediately, as they did the first time when I stayed her, but it is inconvenient and annoying.
Breakfast was amazing! Cleaning staff did an awesome job keeping my room clean. Lots of parking
Stayed in September 2023
Reviewed: September 21, 2023
Sharon
United States of AmericaCleaner carpets in hallways and lobby. Restaurant should accept credit cards AND be able to place food on the hotel bill.
The heated indoor pool was excellent. it is too bad that the ourdoor pool was not.
Stayed in August 2023
Reviewed: September 17, 2023
Victoria
United States of AmericaLONG hotel with only one elevator and it was on the end, not even in the middle. Only stayed Friday night in room 248. Saturday morning, the elevator was not working. Had to drag all our stuff downstairs.
Clean, comfortable, friendly staff. Good water pressure, internet, TV. Great hot breakfast bar included in rate. Had to wait a little for biscuits. Lady gave us a free box of snacks (fruit cups and pastries) for our inconvenience. I would definitely recommend this hotel.
Stayed in September 2023
Reviewed: September 11, 2023
Pat
United States of AmericaIt wasn’t like what the picture on the booking. Com it was supposed to be a bedroom suite which had a living room and kitchen
Had extra bedroom breakfast was pretty good
Stayed in September 2023
Reviewed: September 11, 2023
Jeradi
United States of AmericaWe came for the pool but unfortunately there were a lot of children all the way up to closing ,so we didn’t get a chance to get in.
The location was great and room was nice.as well as the bar
Stayed in September 2023
Reviewed: September 9, 2023
Robert
United States of AmericaSmoky stairwells
Good breakfast and friendly staff.
Stayed in September 2023
Reviewed: September 9, 2023
Frye
United States of AmericaThe only issue we had was with the keys to our rooms and it became very annoying
We loved the pools
Stayed in September 2023
Reviewed: September 7, 2023
Lori
CanadaGood breakfast,swimming pool staff was very friendly.
Stayed in September 2023
Reviewed: September 6, 2023
Doug
United States of AmericaPool was nice. Could use deep cleaning. Really upset that the hot tub was down. That’s the main reason I pay extra. But over all. I enjoyed
Amazing friendly staff.
Stayed in September 2023
Reviewed: September 5, 2023
Lori
Canadapool needs some work, a lot of weeds in what could be a nice flower bed!
Location. The ladies serving breakfast very hard workers and pleasant.
Stayed in September 2023
Reviewed: September 4, 2023
Angie
United States of AmericaI don’t think I saw any security. Found a used condom by the pool. Outside pool needed some attention. Maybe they were short staffed.
Staff was friendly location was great.
Stayed in August 2023
Reviewed: September 4, 2023
Karen
United States of AmericaI suggest safety bars in bathrooms as well as box of tissue
Rooms were good size for multi family members. We had connected rooms so we could pass back and forth . Grands loves that! Nice breakfast interaction
Stayed in August 2023
Reviewed: September 4, 2023
Kerri
United States of AmericaIt could have been cleaner.
I like that the shower has hot water and the room is nice and cold
Stayed in September 2023
Reviewed: August 31, 2023
Renee
United States of Americabreakfast
fitness center
Stayed in August 2023
Reviewed: August 25, 2023
Angela
United States of AmericaI did not like the location of the rooms on the property. It was extremely confusing to find the room. I was traveling solo with 4 kids at 1:00 AM and had to walk all over the hotel! When I walked in the side door I felt very uncomfortable! When we walked into the room itself, the carpets felt wet.
I did like the location.
Stayed in July 2023
Reviewed: August 24, 2023
Courtney
United States of AmericaThe pool was cloudy, no towels for the pool. The dog area is very small and no poop bags.
The restaurant in the hotel was nice. The bartender was very nice.
Stayed in August 2023
Reviewed: August 22, 2023
Heather
United States of AmericaEvery time I check in, I'm told "no pets." However I have spoken with customer service, and they do , in fact, accept pets. We also asked for a different remote (because the batteries were missing from ours) not even 10 minutes after we checked in and we never did get a remote.
Love the quiet location, up on the hill.
Stayed in August 2023
Reviewed: August 19, 2023
Deanna
United States of AmericaSuper friendly staff, especially the bar. We loved the outdoor gazebo and the breakfast! Couldn’t ask for a better overnight stay!
Stayed in July 2023
Reviewed: August 19, 2023
Casale
United States of AmericaDecor was dated and the room had a musty smell.
Breakfast was a surprise. Served by a staff member and good quality of food.
Stayed in August 2023
Reviewed: August 17, 2023
Krystal
United States of AmericaRoom was spacious and they are pet friendly
Stayed in August 2023
Reviewed: August 14, 2023
Roger
United States of AmericaAll three ice machines broken on ground floor. Hallway carpet so gross and dirty. Made me wonder about the cleanliness of the rest of the building and room. The beds were so hard it felt link laying on concrete floor. Did not get a good night sleep at all and I was very tired after driving over 12 hours that day.
Room was nice and large and very accommodating to handicap.
Stayed in August 2023
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