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  5. Reviews of Wyndham Garden Hotel Cross Lanes Charleston

Reviews of Wyndham Garden Hotel Cross Lanes Charleston This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!

102 Racer Drive, Charleston, WV 25313, United States of America

#18 of 26 hotels in Charleston

Guests' Choice

Review Score

Based on 1752 hotel reviews

7.3

Score breakdown

  • Cleanliness

    7.7

  • Comfort

    7.9

  • Location

    8.5

  • Facilities

    7.4

  • Staff

    8.4

  • Value for money

    7.7

  • Free WiFi

    8.1

Verified guest reviews from real Bookers

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Showing 76 - 100

  • Reviewed: September 30, 2023

    7.0
    Great location and fair value
    • Leisure trip
    • Group
    • King Room
    • Stayed 1 night
    • Submitted from a mobile device

    The location was great for visiting the casino. The breakfast was fair, but not great. Need more choices and more beverage choices.

    Stayed in September 2023

  • Reviewed: September 29, 2023

    8.0
    Enjoyable
    • Leisure trip
    • Couple
    • Junior King Suite
    • Stayed 1 night
    • Submitted from a mobile device

    Pool needs some work garden area needs to be weeded and remove dead bushes.

    Having an outdoor space/pool

    Stayed in September 2023

  • Reviewed: September 28, 2023

    8.0
    Relaxing night and close to the casino!
    • Leisure trip
    • Couple
    • Queen Room with Two Queen Beds
    • Stayed 1 night
    • Submitted from a mobile device

    Easy access

    Stayed in September 2023

  • Reviewed: September 26, 2023

    7.0
    Good
    • Leisure trip
    • Family with young children
    • King Room
    • Stayed 1 night
    • Submitted from a mobile device

    It smelled musty and floors in hallways were stained. Facilities need updated...kinda dirty looking on hallways and bedroom. Little bugs that looked like gnats were everywhere especially in bathroom. Lobby and breakfast areas were only places that looked clean and updated.

    Pet friendly and breakfast was good

    Stayed in September 2023

  • Reviewed: September 25, 2023

    7.0
    Pleasurable, safe, and reasonably priced.
    • Leisure trip
    • Solo traveler
    • King Room
    • Stayed 3 nights

    The fact that this is my second time staying here and both times, I had incidents when my key didn't work to get in. The front desk staff fixed it immediately, as they did the first time when I stayed her, but it is inconvenient and annoying.

    Breakfast was amazing! Cleaning staff did an awesome job keeping my room clean. Lots of parking

    Stayed in September 2023

  • Reviewed: September 21, 2023

    7.0
    passable
    • Leisure trip
    • Couple
    • King Room
    • Stayed 1 night

    Cleaner carpets in hallways and lobby. Restaurant should accept credit cards AND be able to place food on the hotel bill.

    The heated indoor pool was excellent. it is too bad that the ourdoor pool was not.

    Stayed in August 2023

  • Reviewed: September 17, 2023

    8.0
    Vey nice and good rate. Near a casino for those interested.
    • Leisure trip
    • Couple
    • King Room
    • Stayed 1 night
    • Submitted from a mobile device

    LONG hotel with only one elevator and it was on the end, not even in the middle. Only stayed Friday night in room 248. Saturday morning, the elevator was not working. Had to drag all our stuff downstairs.

    Clean, comfortable, friendly staff. Good water pressure, internet, TV. Great hot breakfast bar included in rate. Had to wait a little for biscuits. Lady gave us a free box of snacks (fruit cups and pastries) for our inconvenience. I would definitely recommend this hotel.

    Stayed in September 2023

  • Reviewed: September 11, 2023

    8.0
    Very Good
    • Couple
    • Two Bedroom Suite
    • Stayed 3 nights
    • Submitted from a mobile device

    It wasn’t like what the picture on the booking. Com it was supposed to be a bedroom suite which had a living room and kitchen

    Had extra bedroom breakfast was pretty good

    Stayed in September 2023

  • Reviewed: September 11, 2023

    6.0
    Overall was nice ,I would implement adult time for the year round pool however
    • Leisure trip
    • Couple
    • Queen Room with Two Queen Beds
    • Stayed 1 night
    • Submitted from a mobile device

    We came for the pool but unfortunately there were a lot of children all the way up to closing ,so we didn’t get a chance to get in.

    The location was great and room was nice.as well as the bar

    Stayed in September 2023

  • Reviewed: September 9, 2023

    8.0
    Very Good
    • Leisure trip
    • Couple
    • King Room
    • Stayed 1 night
    • Submitted from a mobile device

    Smoky stairwells

    Good breakfast and friendly staff.

    Stayed in September 2023

  • Reviewed: September 9, 2023

    8.0
    Very Good
    • Leisure trip
    • Family with young children
    • Junior King Suite
    • Stayed 2 nights
    • Submitted from a mobile device

    The only issue we had was with the keys to our rooms and it became very annoying

    We loved the pools

    Stayed in September 2023

  • Reviewed: September 7, 2023

    8.0
    Very Good
    • Leisure trip
    • Family with young children
    • Junior King Suite
    • Stayed 1 night
    • Submitted from a mobile device

    Good breakfast,swimming pool staff was very friendly.

    Stayed in September 2023

  • Reviewed: September 6, 2023

    8.0
    Your staff was awesome. From the time I checked in and out I saw smiles. Felt welcomed.
    • Business trip
    • Solo traveler
    • Queen Room with Two Queen Beds
    • Stayed 1 night
    • Submitted from a mobile device

    Pool was nice. Could use deep cleaning. Really upset that the hot tub was down. That’s the main reason I pay extra. But over all. I enjoyed

    Amazing friendly staff.

    Stayed in September 2023

  • Reviewed: September 5, 2023

    8.0
    Very Good
    • Family with young children
    • Junior King Suite
    • Stayed 1 night
    • Submitted from a mobile device

    pool needs some work, a lot of weeds in what could be a nice flower bed!

    Location. The ladies serving breakfast very hard workers and pleasant.

    Stayed in September 2023

  • Reviewed: September 4, 2023

    7.0
    Hotel was very convenient and staff very friendly.
    • Leisure trip
    • Travelers with friends
    • Queen Room with Two Queen Beds
    • Stayed 2 nights
    • Submitted from a mobile device

    I don’t think I saw any security. Found a used condom by the pool. Outside pool needed some attention. Maybe they were short staffed.

    Staff was friendly location was great.

    Stayed in August 2023

  • Reviewed: September 4, 2023

    8.0
    Great staff, hands on at breakfast too
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds
    • Stayed 2 nights
    • Submitted from a mobile device

    I suggest safety bars in bathrooms as well as box of tissue

    Rooms were good size for multi family members. We had connected rooms so we could pass back and forth . Grands loves that! Nice breakfast interaction

    Stayed in August 2023

  • Reviewed: September 4, 2023

    7.0
    Good
    • Leisure trip
    • Family with young children
    • King Room
    • Stayed 1 night
    • Submitted from a mobile device

    It could have been cleaner.

    I like that the shower has hot water and the room is nice and cold

    Stayed in September 2023

  • Reviewed: August 31, 2023

    7.0
    The people on staff on the morning I left (8/29/23) WERE AMAZING! Kudos to those ladies!
    • Leisure trip
    • Couple
    • Junior King Suite
    • Stayed 1 night

    breakfast

    fitness center

    Stayed in August 2023

  • Reviewed: August 25, 2023

    7.0
    The woman at the front desk told me things used to be better in this hotel. That should I have told me enough!
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds
    • Stayed 1 night
    • Submitted from a mobile device

    I did not like the location of the rooms on the property. It was extremely confusing to find the room. I was traveling solo with 4 kids at 1:00 AM and had to walk all over the hotel! When I walked in the side door I felt very uncomfortable! When we walked into the room itself, the carpets felt wet.

    I did like the location.

    Stayed in July 2023

  • Reviewed: August 24, 2023

    8.0
    Very Good
    • With a pet
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds
    • Stayed 2 nights
    • Submitted from a mobile device

    The pool was cloudy, no towels for the pool. The dog area is very small and no poop bags.

    The restaurant in the hotel was nice. The bartender was very nice.

    Stayed in August 2023

  • Reviewed: August 22, 2023

    7.0
    Pet friendly even though they tell you they aren't!
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds
    • Stayed 1 night
    • Submitted from a mobile device

    Every time I check in, I'm told "no pets." However I have spoken with customer service, and they do , in fact, accept pets. We also asked for a different remote (because the batteries were missing from ours) not even 10 minutes after we checked in and we never did get a remote.

    Love the quiet location, up on the hill.

    Stayed in August 2023

  • Reviewed: August 19, 2023

    8.0
    We would definitely stay there again!
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds
    • Stayed 1 night
    • Submitted from a mobile device

    Super friendly staff, especially the bar. We loved the outdoor gazebo and the breakfast! Couldn’t ask for a better overnight stay!

    Stayed in July 2023

  • Reviewed: August 19, 2023

    7.0
    Value was good for a one night stay.
    • Leisure trip
    • Couple
    • Queen Room with Two Queen Beds - Disability Access
    • Stayed 1 night
    • Submitted from a mobile device

    Decor was dated and the room had a musty smell.

    Breakfast was a surprise. Served by a staff member and good quality of food.

    Stayed in August 2023

  • Reviewed: August 17, 2023

    8.0
    Very Good
    • Leisure trip
    • Couple
    • King Room
    • Stayed 1 night
    • Submitted from a mobile device

    Room was spacious and they are pet friendly

    Stayed in August 2023

  • Reviewed: August 14, 2023

    6.0
    Was expecting much better from a hotel with Wyndham's name.
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds with Roll-In Shower - Disability Access
    • Stayed 1 night

    All three ice machines broken on ground floor. Hallway carpet so gross and dirty. Made me wonder about the cleanliness of the rest of the building and room. The beds were so hard it felt link laying on concrete floor. Did not get a good night sleep at all and I was very tired after driving over 12 hours that day.

    Room was nice and large and very accommodating to handicap.

    Stayed in August 2023

Showing 76 - 100

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