Reviews of Extended Stay America Premier Suites - Cleveland - Independence This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!
6025 Jefferson Drive, Independence, OH 44131, United States of America
#7 of 14 hotels in Independence
Guests' ChoiceReview Score
Based on 819 hotel reviews
7.5Score breakdown
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Cleanliness
8.0
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Comfort
8.0
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Location
8.5
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Facilities
7.8
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Staff
8.2
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Value for money
7.6
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Free WiFi
7.4
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Reviewed: April 26, 2024
Keyla
United States of America1 review9.0“low satisfaction”- • Business trip
- • Group
- • Double Room with Two Double Beds
- • Stayed 2 nights
Room cleaning every 7 days
Stayed in April 2024
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Reviewed: April 24, 2024
Samantha
United States of America15 Reviews6.0Pleasant- • Business trip
- • Family with young children
- • King Room with Sofa Bed - Non-Smoking
- • Stayed 1 night
- • Submitted from a mobile device
I both times placed on the floor with a bunch of kids. The first time someone kicked the door the second time. They just screamed all night. That was just irritating me. You have to get up early.
Area
Stayed in April 2024
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Reviewed: April 21, 2024
Shannon
United States of America1 review6.0Pleasant- • Leisure trip
- • Group
- • Double Room with Two Double Beds
- • Stayed 1 night
- • Submitted from a mobile device
The hotel was fine but I didn't like the extra hundred dollars added when I booked it. The website needs to be more precise when booking a room so no surprises
Stayed in April 2024
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Reviewed: April 20, 2024
Waterwash
United States of America1 review6.0“7 out of 10”- • Leisure trip
- • Couple
- • King Room with Sofa Bed - Non-Smoking
- • Stayed 1 night
- • Submitted from a mobile device
Vending machine prices, haven't got my deposit back
The room
Stayed in April 2024
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Reviewed: April 15, 2024
Dianna
United States of America7 Reviews7.0“It was okay. The beds were really comfortable. Location was fabulous but the staff seemed to be very disconnected from”- • Leisure trip
- • Family with young children
- • Double Room with Two Double Beds
- • Stayed 3 nights
- • Submitted from a mobile device
Grab and Go breakfast! Horrible, more like snacks. Ran out of food..
Location! Great area
Stayed in April 2024
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Reviewed: April 14, 2024
Katherine
United States of America2 Reviews7.0Good- • Leisure trip
- • Family with young children
- • King Room with Sofa Bed - Non-Smoking
- • Stayed 2 nights
- • Submitted from a mobile device
The breakfast was very slim. Oatmeal, granola bars and yogurt.
All staff I encountered was very friendly.
Stayed in April 2024
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Reviewed: April 13, 2024
Eric
United States of America1 review9.0“It was for the most part satisfactory”- • Leisure trip
- • Group
- • Specialty Two Double Beds with Sofa Bed
- • Stayed 4 nights
Room had double beds instead of queens. Had to switch rooms because the first one had definite smoking/pot smell. Front desk said that we only get new towels every 5th day.
Price was good.
Stayed in April 2024
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Reviewed: April 12, 2024
Flo
United States of America1 review6.0“Poor value , poor service (except for Sunni, she was great and so was housekeeping staff) , everyone else could care le”- • Business trip
- • Group
- • King Room with Sofa Bed - Non-Smoking
- • Stayed 5 nights
- • Submitted from a mobile device
Broken phone, broken exercise equipment. Gave away my rooms- I reserved a king room w pull out couch- needed two beds and was given a room with one bed. Night front desk person did nothing to resolve the problem and even lied about what he was doing . Told me he was looking for roll a way beds - came to find out the hotel doesn’t even have one. Said he would call the manager but left a message on the sales office line- that was closed at 11pm. I had to stay up until 2:30 in the morning trying to rectify the situation. Plus had to share a bed with my colleague because they gave away my rooms. When they finally resolved my problem the following morning my- and I was moved to the rooms I had reserved, I was told there were no more blankets for the pull out couch. I had to be cold while sleeping . It was 30-40 degrees in Cleveland at the time. Oh! And the night worker - Alex- was high every night. We stayed 5 nights and every night we saw him there was an overwhelming smell of marijuana.
Sunni, front desk person was awesome! Fixed my problem- since they had given away my rooms, even though I called to check that they would be available
Stayed in April 2024
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Reviewed: April 12, 2024
Jordan
United States of America44 Reviews5 helpful votes8.0“Expensive but fine”- • Leisure trip
- • Couple
- • King Room with Sofa Bed - Non-Smoking
- • Stayed 1 night
- • Submitted from a mobile device
It was extremely expensive for what it was, admittedly this was during the solar eclipse, but still the price was outrageous. The hotel staff were average - the front desk has loud music playing when I checked in and I couldn’t hear the front desk attendant, I asked him to turn it down or speak a little louder and he refused
Clean, spacious rooms, comfortable
Stayed in April 2024
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Reviewed: April 9, 2024
Ethen
United States of America1 review9.0“LOVED IT”- • Leisure trip
- • Family with young children
- • Double Room with Two Double Beds
- • Stayed 1 night
- • Submitted from a mobile device
Location, price
I loved the spacious room, the heated pool area, the comfort beds, clean areas
Stayed in April 2024
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Reviewed: April 6, 2024
Curtis
United States of America1 review6.0“Not horrible but not great”- • Leisure trip
- • Couple
- • King Room with Sofa Bed - Non-Smoking
- • Stayed 1 night
- • Submitted from a mobile device
Staff could definitely be more educated on what's going on with the hotel. I was essentially charged twice for my one night stay because it was never explained to me that a security deposit was actually charged to my account as apposed to just held until we checked out. And now I have to wait 7-10 businesstays to get my money back which I think is ridiculous. And they actually end up charging the wrong hard for the room. The bed was hard as a rock. The breakfast was pretty pathetic. The luggage carts were never around. And when I asked staff where they were they basically just shrugged their shoulders and said I don't know.
The cleanliness of the hotel was really good. Most of the staff I encountered was good.
Stayed in April 2024
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Reviewed: April 2, 2024
Monecka
United States of America1 review7.0Good- • Business trip
- • Family with young children
- • Double Room with Two Double Beds
- • Stayed 1 night
- • Submitted from a mobile device
Floors was dirty smell like a dog
My room toilet had blood on the seat underneath
Stayed in March 2024
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Reviewed: March 26, 2024
Remeta
United States of America7 Reviews6.0“Excellent for what we needed.”- • Leisure trip
- • Couple
- • Double Room with Two Double Beds
- • Stayed 4 nights
- • Submitted from a mobile device
Pool was not open and it was not notified of that prior to check in. We were unaware of renovations being done. Breakfast and coffee was disappointing.
Staff was very nice, except for one fellow who didn't really look too happy about being there. The women we had were so sweet and helpful.
Stayed in January 2024
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Reviewed: March 25, 2024
John-henry
United States of America64 Reviews9 helpful votes8.0“Great safe feeling hotel, great staff, great location.”- • Business trip
- • Solo traveler
- • King Room with Sofa Bed - Non-Smoking
- • Stayed 2 nights
- • Submitted from a mobile device
N/A
Clean, convenient, and comfortable.
Stayed in March 2024
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Reviewed: March 25, 2024
James
United States of America1 review7.0“Weird vibe, but perfect for what I needed.”- • Business trip
- • Solo traveler
- • King Room with Sofa Bed - Non-Smoking
- • Stayed 3 nights
- • Submitted from a mobile device
Two of the staff were very polite and professional, while the other was slightly not.
Perfect location and very nice room.
Stayed in March 2024
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Reviewed: March 24, 2024
Gary
United States of America3 Reviews8.0Very Good- • Leisure trip
- • Family with young children
- • King Room with Sofa Bed - Non-Smoking
- • Stayed 2 nights
breakfast a bit lame
room as nicely set up
Stayed in March 2024
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Reviewed: March 18, 2024
Gray
United States of America1 review7.0“It was a nice stay! I would definitely come back for a little getaway.”- • Leisure trip
- • Couple
- • King Room with Sofa Bed - Non-Smoking
- • Stayed 2 nights
Housekeeping did not come to our room and clean or bring fresh towels the next day.
The room was very clean and the bed was super comfortable. It was spacious enough for me and my husband!!! I loved that we had a fridge and a microwave!!!
Stayed in March 2024
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Reviewed: March 18, 2024
Evangeline
United States of America19 Reviews2 helpful votes8.0“Good Choi”- • Leisure trip
- • Couple
- • King Room with Sofa Bed - Non-Smoking
- • Stayed 2 nights
- • Submitted from a mobile device
The bathroom sink drain stopper was not open all the way and the sink filled with water quickly. The mattress was nice but was beginning to have a sag in the middle. Breakfast had many different choices for a to go only. A hot breakfast option would have been better.
The location was about 5 minutes to Cuyahoga National Park. It was very dog friendly. We brought bikes, which they allowed us to take into the room and there was plenty of room for the two bikes. Room was very spacious. Excellent updated shower. Nice updated kitchenette with a small full size fridge, sink, microwave and hot plate. The staff was very friendly and helpful.
Stayed in March 2024
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Reviewed: March 16, 2024
Irving
United States of America2 Reviews8.0“Ok”- • Business trip
- • Solo traveler
- • King Room with Sofa Bed - Non-Smoking
- • Stayed 1 night
- • Submitted from a mobile device
Towels in room not cleaned
No breakfast
Stayed in March 2024
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Reviewed: March 15, 2024
Ndifor
United States of America5 Reviews7.0“satisfying”- • Business trip
- • Solo traveler
- • King Room with Sofa Bed - Non-Smoking
- • Stayed 1 night
the quietness
was okay
Stayed in March 2024
-
Reviewed: March 11, 2024
Camille
United States of America10 Reviews1 helpful vote8.0Very Good- • Leisure trip
- • Family with young children
- • King Room with Sofa Bed - Non-Smoking
- • Stayed 2 nights
- • Submitted from a mobile device
It said Breakfast was from 630am to 930am. We went to lobby at 9am and things were put away.🙄
Comfortable bed, clean room and Bathroom. Great location!!
Stayed in March 2024
-
Reviewed: March 11, 2024
Tyrell
United States of America1 review7.0“Overall not bad”- • Leisure trip
- • Couple
- • King Room with Sofa Bed - Non-Smoking
- • Stayed 1 night
- • Submitted from a mobile device
No pool
Room size
Stayed in March 2024
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Reviewed: March 10, 2024
Heather
United States of America3 Reviews6.0“Room wasn’t bad, just disappointed with not having what my booking indicated.”- • Leisure trip
- • Couple
- • King Room with Sofa Bed - Non-Smoking
- • Stayed 1 night
- • Submitted from a mobile device
My room did not have a sofa and coffee machine. Both were included in the details of my room, this is why I picked this hotel.
Room was spacious.
Stayed in March 2024
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Reviewed: March 8, 2024
Warren
United States of America64 Reviews6 helpful votes9.0“Highly reccommended. Clean and quiet. Near restaurants.”- • Leisure trip
- • Solo traveler
- • King Room with Sofa Bed - Non-Smoking
- • Stayed 1 night
Nothing
Room was clean. This is an extended stay so room was spartan, no coffee maker, no cups. however everything is in the lobby. Very quiet and non-smoking. I have stayed here several times over the past years, and would absolutely stay here again.
Stayed in March 2024
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