350 West 39th St, Hell's Kitchen, New York, NY 10018, United States of America
#312 of 416 hotels in New York
Guests' ChoiceBased on 9762 hotel reviews
7.6Cleanliness
8.0
Comfort
8.0
Location
8.8
Facilities
7.6
Staff
8.4
Value for money
7.5
Free WiFi
8.3
Real Bookers. Real stays. Real opinions.
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End of dialog contentReviewed: May 9, 2024
Chermine
LebanonNo room view although room was with city view, poor breakfast
Clean rooms, good location
Stayed in May 2024
Reviewed: May 8, 2024
Randal
Costa RicaHad to request for towels and clean up trash cans (what was not done).
Location
Stayed in May 2024
Reviewed: May 7, 2024
Lloyd
United KingdomThe plastic cutlery, the paper cups and over priced goods The room had no storage for clothes or drawers for personal items
Really comfortable beds Pleasant staff
Stayed in May 2024
Reviewed: May 7, 2024
Pvzamos
UkraineVentilation is very noisy.
Great choice forva short stay. Nice staff. Great location
Stayed in May 2024
Reviewed: May 7, 2024
Mncmattos
NetherlandsThe room was quite small and the breakfast restaurant clearly did not have enough capacity for the amount of guests.
Great location.
Stayed in February 2024
Reviewed: May 6, 2024
Loretta
ItalyThe window blind didn’t open. Water wasn’t complimentary for all guests. The property has taken almost €800 more than they should have from my card with no explanation so far.
Good location. Well organised breakfast.
Stayed in April 2024
Reviewed: May 6, 2024
Hans
ColombiaThe elevator always full
Good Breakfast
Stayed in April 2024
Reviewed: May 3, 2024
Unesa
United States of Americathe room is small. It was five of us with luggages, so were cramped up.
i was not able to enjoy the breakfast, the line was too long. The location is perfect. I love that there was housekeeping everyday to keep our room clean.
Stayed in April 2024
Reviewed: May 3, 2024
Silvio
Italyroom was a little small but very good value for price
breakfast was excellent as well as room cleanliness. perfect position easy to reach from and to airport. very quite even if the hotel was fully booked
Stayed in April 2024
Reviewed: May 2, 2024
Lamine
QatarThe size of the room is too small , the breakfast Q is too long and less variety.
The location is perfect the staff are helpful .
Stayed in May 2024
Reviewed: May 2, 2024
Michelle
IrelandBreakfast area is chaotic in the mornings. You have no choice but to pay for breakfast when booking but we ended up going out to a diner every morning because the queues were too long even at 6.30am. I heard other guests complain too.
Cleanliness, comfortable beds and Quiet at night
Stayed in April 2024
Reviewed: May 2, 2024
Gibbons
United KingdomLifts-often waited ages.
Clean, well located
Stayed in April 2024
Reviewed: May 2, 2024
Slobodan
SerbiaRoom could be larger
Breakvest was exellent, and location too.
Stayed in April 2024
Reviewed: May 2, 2024
Dat
AustraliaToo crowd at the time we stay. One thing was that we ended up to book for two room for our family to stay, however we'd been charged twice to each room. We asked reception and first charge ($575.61AUD) was a holding charge and to be refunded but we still don't get refund until now? First charge: V7463 01/04 Hyatt Place Time Square NY Ref#24692164093 $575.61AUD (twice, for two rooms) Second charge: V7463 05/04 Hyatt Place Time Square NY Ref#24692164097 $1,145.36AUD (twice, for two rooms)
Convinience to central location of New York
Stayed in April 2024
Reviewed: May 1, 2024
Elani
South AfricaNoisy.
Very nice hotel, close to everything in the city. Breakfast was nice but very busy with no room to sit. But I did go at a busy time. Staff were very friendly, and they have luggage storage so you don’t have to carry it with you around the city. Rooms are nice and comfortable, just a bit noisy, you can hear everything going on in the lobby and the AC is quite loud.
Stayed in April 2024
Reviewed: May 1, 2024
Jingqiang
Chinabreakfast waiting time too long
very good location
Stayed in April 2024
Reviewed: May 1, 2024
Noel
OmanLocation, facilities and size of the room
Stayed in April 2024
Reviewed: April 30, 2024
Lori
CanadaI was uncomfortable walking back to the hotel each night…sketchy areas all around.
Staff were fantastic. Rooms were very quiet Parking garage was a few doors down…few blocks from time square l. Breakfast was great. Loved having fruit salad. Most complaints I’ve read were of bfast but I seen 2 different buffet sections and lots of seating! What more can they do???
Stayed in April 2024
Reviewed: April 30, 2024
Li
ChinaFacilities, sound proof
Location, breakfast
Stayed in April 2024
Reviewed: April 29, 2024
Oris
IndonesiaThe room is a bit small
Like the cleanliness, fast breakfast, locatiom is not far from time square, and the staffs are very friendly
Stayed in April 2024
Reviewed: April 29, 2024
Nofar
IsraelSmall rooms
Great location, good staff, clean, nice breakfast.
Stayed in April 2024
Reviewed: April 28, 2024
Foresail
Polandbreakfast not very varied, wardrobe too small for clothes if the stay is longer
very helpful staff, clean place, perfect location, close to everything, good communication with other parts of the city
Stayed in April 2024
Reviewed: April 28, 2024
Corinne
AustraliaBreakfast was SO crowded regardless of what time we went.
Location & cleanliness
Stayed in April 2024
Reviewed: April 28, 2024
Helen
United KingdomBedroom was very small when bed was folded out. Breakfast was awful and badly organised.
Located centrally for travel and sightseeing
Stayed in April 2024
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