Larger bath towels and mini refrigerator would have been nice.

Everything was wonderful from the staff to the cleanliness of the room. Food was good and drinks were superb!

Stayed in April 2024

The staff was incredibly helpful and knowledgeable

Stayed in April 2024

The hidden $59 charge for valet parking which was not mentioned during my booking online. Not to mention it’s the only parking option available at the hotel.

Mario at the bar was very inviting and professional.

Stayed in April 2024

Shaver room is very sleekly be careful

Stayed in April 2024

Your valet parking fee is about double what it should be. You're not in Downtown New York or Los Angeles.

Location. Walking distance to a lot of good restaurants, galleries, bars, stadium...

Stayed in April 2024

really nothing, no criticism for these folks, they were great!

the room was large and clean and the bathroom was large as well. the shower pressure was excellent!

Stayed in April 2024

It would have been nice to have had the ability to make a good cup of coffee in our room and not have to go get an ok cup in the lobby. Robes are always nice to have so I missed not having one.

The staff were generally friendly and helpful if I overlook the new trainee who misinformed us about free perks that in fact were not free. Very convenient central location in the fun and energetic Gaslamp Quarter. Easy walk to Embarcadero and waterfront. Tons of bars and restaurants to choose from all within walking distance. No need for a car! The fitness room was well equipped and clean - I always enjoy using one on my travels.

Stayed in March 2024

Noisy due to street traffic

Great location and clean

Stayed in March 2024

Location was great - right next to the GasLamp District. Everything was clean, spacious and comfortable.

Stayed in March 2024

The mattresses were sunken with body impressions where people lay. I did not sleep well.

It was clean, I liked the little market in the lobby for drinks and snacks. The staff was very friendly and professional.

Stayed in November 2023

Very clean hotel. With friendly staff

Stayed in November 2023

The roof top bar was closed.

Staff was exceptional. Beautiful room.

Stayed in October 2023

The terrible TV offering in my room. A cheap, the bare minimum cable choices! Come on!

The cleanness of the bedroom and restroom was very nice. The TV channels were really disappointing. The cheapest cable subscription, I’m embarrassed for you. Below any high end hotel’s I’ve ever stayed at. You need to rethink your budget for Room Entertainment. This cheapens your value. When people come back to their room after a busy & stressful day, they ant to shower, and turn the TV on, find something that helps you relax, but your hotel has a sub- standard TV menu, it really pisses you off!

Stayed in October 2023

I wish there was previous notice about the outdoor balcony being closed. That was one of the main reasons I booked with the hotel.

Stayed in October 2023

Noise from the elevator shaft near our top floor room

Staff was exceptional

Stayed in October 2023

Location

Stayed in October 2023

Dusty floor and view of construction

Overall clean and spacious and convenient location

Stayed in October 2023

The amenity fees were not spelled out very carefully.

Good location. Very clean. Nice staff.

Stayed in September 2023

the stay included a $10 credit to use at the 24 hour snack bar, but it wasn't clear that not all snacks were included in the credit, so we got 2 snacks that equated to $10, but upon check out we were charged $7 for one of the snacks.

the location and cleanliness were great. The staff was very friendly and the room was spacious. I loved that it had liquid hand soap in the rooms and not just bar soaps.

Stayed in September 2023

The dining options were very limited. It was advertised that there were dining options of 509, 9th floor rooftop bar and room service which provided food 24 hours a day. That was not at all the case and we ended up at 7-11 at 11 pm after the game. 🤮

Location was great! We were in SD for a SF Giants/Padres game and the Gaslamp District and enjoyed everything. Even though we didn’t bring our dogs this stay, it’s nice to know they are welcome.

Stayed in September 2023

No refrigerator or microwave in room. The room was clean but there could have been a little more attention to detail such as there was a bit of small trash missed on the floor and carpet , otherwise it felt very clean and ready for our stay

Stayed in August 2023

It was impossible to reach anyone at the front desk when calling from our room. We checked in at 4pm. Got to our room. A/C didn’t work. Continuously called down to the front desk via hotel room phone for 30 minutes straight to report the issue—no answer. Called the contact number on their website from our person cell to try to reach the front desk and guest services—no answer. Finally gave up and walked down to the front desk from the 9th floor…patiently waited in the check in line for 20 minutes—explained that our AC unit was not working. Front desk did not apologize for not answering their phones or for the AC not working but said they’d send maintenance up and pushed me aside to continue to service guests in line behind me. Went back up to the room…waited an hour and a half…no maintenance. Called back down to the lobby relentlessly—got ahold of someone after 10 minutes. Explained the situation again…asked for maintenance to be sent up immediately…again no apology, said “okay.” And hung up. Maintenance shows up 20 min later—tried to explain the AC unit was not working and the thermostat on the wall very clearly said “BATTERIES NEED TO BE REPLACED”—the maintenance guy didn’t speak English. We finally gave up. No one ever called back to our room to follow-up and the issue was never resolved.

The hotel room and bathroom were quite large.

Stayed in August 2023

The rooms were not properly cleaned and the checking staff could be more welcoming. Parking is expensive.

The location in regard to Petco Park is excellent! It’s easy to walk to restaurants.

Stayed in July 2023

A little noisy with construction

Close to PetCo park and dining

Stayed in July 2023