When we first walked in our room all you smelled was dog pee.

The size of the room, and how the bedroom part is separate from the living room area. The staff is amazing!!

Stayed in April 2024

Nothing. Everything was wonderful.

Everything was wonderful. Staff at the front desk was outstanding. Housekeeping was exceptional. Location was perfect. Breakfast was very good and staff was helpful. Very clean and well maintained. There was nothing that we did not like.

Stayed in April 2024

The only bad was that the mattress on the pullout needs replaced. My kids had bruises from the springs.

The staff was great, very friendly. The hotel was clean. Breakfast was good. Location was perfect.

Stayed in April 2024

Although I may have overlooked but wasn’t expecting to see so many pets and became leary but was happy to find our room fresh and clean.

It was a great getaway and very enjoyable. Nothing is perfect and there are always issues but only small ones are good to know.

Stayed in April 2024

Everything was great no cons.

The staff was wonderful and welcoming!

Stayed in April 2024

I’ve probably stayed here 70 nights over the last 6 months. In Boone, probably the best hotel of their class. Beats the Quality Inn, Hampton Inn etc. Great breakfast and good staff. Highly recommended

Stayed in January 2024

The hairdryer is like all hotel hair dryers: barely useful.

The hotel is beautiful and blends well with the lovely mountain setting. The room was roomy and comfortable. The beds are comfortable. There is a little market where you can get snacks and drinks and OTC meds.

Stayed in April 2024

Showers squeak when you're in it.

Stayed in March 2024

N/a

Neat

Stayed in April 2024

Breakfast just okay, and limited seating. Would have appreciated a little bit better and more hot breakfast options, on a hotel breakfast buffet, I like to see an egg option (this wasn't kept filled), a breakfast meat option, a potato option, and a sweet option like pancakes or French toast as opposed to dry waffles. The food was okay at best and not kept up with Saturday morning demand. Half and half is better offered in a carafe versus the tiny individual cups.

Great location to visit ASU, SUPER clean (thank you!), daughter and friend enjoyed indoor pool. The several varieties of coffee served were all EXCELLENT.

Stayed in April 2024

Tv was a little difficult to use, out of date technology

Breakfast & balcony for lobby

Stayed in April 2024

Not to nice guy at check in Maybe just a bad day

Love everything about this hotel

Stayed in April 2024

Front desk worker could be a little nicer maybe he was just having a bad day

Everything. I love it here from check in to check out

Stayed in April 2024

Clean, safe, friendly staff, great breakfast

Stayed in January 2024

Room was a bit dark and bathroom was quite small.

Attractive outside and clean and comfortable inside. Big room with a couch and comfortable bed. Breakfast was okay.

Stayed in March 2024

Beds were a little uncomfortable.

Room was clean and hotel was convenient to downtown.

Stayed in April 2024

Location

Stayed in April 2024

The kids were very disappointed with the pool being closed for renovations and then opened the day were we checking out!

Breakfast was great, selection were different every day. Lots to choose from.

Stayed in April 2024

Nothing, perfect stay!!

EVERYTHING!! I just needed a little break and decided to take my two special needs grandchildren on a short trip. The main reason we chose this hotel was the reviews and the pool! The pool was closed on day 1. I called the property and told them about my kids (I am raising them, both have sensory processing disorders and development delays, among other issues) The hotel agreed to upgrade us to a room with jacuzzi! Day 2 we meet the general mgr! (WENDY) I CANNOT TELL YOU ENOUGH POSITIVE THINGS ABOUT THIS WOMAN! I have been in retail mgmt for 30 years and she went above and beyond to make sure these two kids were happy. Noah is high functioning autistic and he just kept clapping saying it was the "best day ever" I hope I can attach some pics somewhere! Thank you, again!! Oh yes... the beds were amazing!

Stayed in April 2024

The shower ceiling had a little mold on it. The water pressure was awful

The room was really nice. Beds were comfortable! The staff I interacted with was very friendly and helpful!

Stayed in March 2024

First room they had us in was moldy / musty smelling. Professional and friendly staff quickly put us in another room which was fine. Walls are paper thin. Can hear people in adjacent rooms (who were not being loud or unruly) and also people walking around upstairs. Creaky floors - I'm sure we bothered the people in the room below us too just walking around. Carpet blocks door to suite room from shutting properly. I'm a strong 6'2, 230-pound man and shutting / opening the door over the carpet was a challenge. Fire hazard. The room was comfortable enough and clean and it's a nice, not-run-down hotel. In an age where the cheaper hotels in a small mountain town cost nearly $150-200 - I guess I just expect more.

Excellent staff, good breakfast (waffles, eggs, sausage, tater tots, oatmeal, yogurt, fruit, cereal, pastries and bagels). Free coffee / tea/ hot coco / fruit water in the lobby. Comfortable bed. Nice L-shaped sofa in suites.

Stayed in March 2024

The location was great, in the center of everything.

Stayed in March 2024

Neat and the friendliness of the staff at arrival

Stayed in March 2024

Our shower didn’t have as much pressure as the first room we had in December, and our sink was clogged and slow to drain. But aside from that, I had no complaints

We’ve actually stayed in the hotel twice now because we liked it so much the first time in December 2023. Both times we’ve gone skiing at Sugar Mountain, which is 20 mins away. We would definitely stay there again I love the hot tub, the hot coffee in the lobby all hours of the day, and the great breakfasts.

Stayed in February 2024