14651 Chelonia Parkway, Lake Buena Vista, Orlando, FL 32830, United States of America
#72 of 390 hotels in Orlando
Guests' ChoiceBased on 2306 hotel reviews
8.8Cleanliness
9.1
Comfort
9.1
Location
9.3
Facilities
9.0
Staff
9.1
Value for money
8.4
Free WiFi
8.8
Real Bookers. Real stays. Real opinions.
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End of dialog contentReviewed: May 14, 2024
Dane
United States of AmericaWe wished it had a comforter on the bed. We got kind of cold at night.
The property was beautiful. It offered everything a traveling couple on leisure could ask for. We stayed on the 11th floor and watched the fireworks. “G” and Heather were super nice at breakfast and Nelson from Brooklyn was the best bus driver ever.
Stayed in May 2024
Reviewed: May 11, 2024
Zach
United States of AmericaCables behind the tv had it propped at a weird angle, but I didn’t use it much. The bathroom door kept catching on the bath mat towel, so I was limited on space and usage. Walls are a little thin, so on busy weeks, you may hear some chaos in the halls.
Breakfast buffet was good, lots of amenities available. Room was very clean, great having free shuttles to Disney parks.
Stayed in May 2024
Reviewed: May 6, 2024
Victoria
United States of AmericaThere was pizza and bar food but not many other "restaurant options" but we made do with everything there.
Super family friendly atmosphere with plenty of pools to choose from to spend the day. We never had to leave the property for the weekend. Great staycation location.
Stayed in May 2024
Reviewed: April 30, 2024
Dennis
United States of AmericaNothing.
The pools and amenities were terrific!
Stayed in April 2024
Reviewed: April 30, 2024
Rok
United States of AmericaThe water pressure was questionable at times and the refrigerator could have been bigger for long term stay
Having a restaurant and a Starbucks in the building, it proved to be very time saving.
Stayed in April 2024
Reviewed: April 30, 2024
Elise
United States of AmericaBreakfast Buffet was great! Omelette station was excellent. Staff in all locations friendly and efficient.
Stayed in April 2024
Reviewed: April 29, 2024
Gagnier
United States of AmericaStaff was so friendly and helpful. Resort pools and facilities were great!
Stayed in April 2024
Reviewed: April 29, 2024
Bradley
United States of AmericaN/A
Onsight restaurant was good. However, there was limited choices for kids.
Stayed in April 2024
Reviewed: April 28, 2024
Paul
United States of AmericaPool restaurant wasn’t staffed nearly as well after 7:00pm. Had to eat somewhere else waited for 25 minutes and left
Stayed in April 2024
Reviewed: April 25, 2024
Sandra
United States of AmericaThey my daughter 5th Born very special by bringing a cupcake and balloons to the room.
Stayed in April 2024
Reviewed: April 25, 2024
Means
United States of AmericaBeds are a bit stiff
Very clean, pool are immaculate, property is gorgeous
Stayed in April 2024
Reviewed: April 24, 2024
Brian
United States of AmericaHonestly the food wasn't great. For lunch and dinner the options were limited to really overpriced good food or not-that-great food that was affordable. An extra restaurant would be great
Entertainment, comfort, helpfulness of staff
Stayed in March 2024
Reviewed: April 23, 2024
Fiona
IrelandRoom was a little dated. Toiletries were not high end. Our fridge was not initially working.
Pool and resort area is fabulous. You can bring your own drinks to the other pools not infront of the main hotel. But would need a car for groceries or door dash. Bed very comfortable. Shampoo and conditioner in the shower. Breakfast is realy good but a bit expensive can ask for take away ice coffee at end of Breakfast. Fridge in room. Ask for a room with a view, we had a view of the parking garage. The resort games: mini golf, cornhole etc are fun. Make sure to get the activities schedule when you check in.
Stayed in April 2024
Reviewed: April 22, 2024
Margaret
United KingdomAsked for a higher floor room on booking in Jan, which hotel had said they would try to facilitate. Only room available on arrival on a higher floor did not have a king bed or balcony ( Queen room) so we kept the room we were allocated but it was disappointing as the views are amazing on the higher floors ( had stayed previously)
Excellent location and good range of facilities with multiple pools, lazy rivers, entertainment and gym.All staff very friendly and helpful. Restaurants good . Buffet breakfast good ,Heather was very welcoming and a fantastic server.
Stayed in April 2024
Reviewed: April 22, 2024
Megan
United States of AmericaPaying for parking on top of paying the resort fee really adds up. $34 to self-park at a resort you're already paying to stay at... That's very rare in Orlando. Hot water took a while to kick in in the morning. Had to run the shower for several minutes and then it was lava hot.
Perfect location - even though it isn't a Disney resort, it's within the property so getting to the park took 10 minutes and there was no traffic to worry about. We were able to check in early (2pm) and take advantage of the pools. Lots of kids, but that's Disney... There's happy hour at the BB pool bar that makes drinks reasonably priced. Food and drinks were decent, nothing to write home about but no complaints. Loved being able to float in the lazy river with a drink! We were upgraded to a larger room, everything in the room was great. Comfy beds! Had a great view of the pools and property below. We didn't use them but saw several families grilling. Big stainless steel grills in a patio area - what a smart way to feed your family inexpensively! Definitely worth swinging by the grocery store first.
Stayed in April 2024
Reviewed: April 22, 2024
Laura
United States of AmericaThe checking in agent at the front desk was rude and then created some trouble for us the rest of the stay. While we were waiting in line, they were attending someone else, when it came our turn they walked away. Not a “I’ll be right back” or “excuse me” nothing. Then eventually they came back and they were in a rush and pretty much trying to get rid of us. Then I am still not sure what they did to our account but we then had issues charging things to our room. Couldn’t get in and out of the garage. I believe their name was Quency. But the experience with them does not take away from the rest of the staff that was very kind. Hadley was very kind and tried to resolve our issues with our account. Also Sandy who greeted us at the restaurant was very sweet and Heather our server was amazing. To them I am very grateful and will most likely be coming back to stay at the resort.
Great location and amenities. Rooms were clean and the food was good.
Stayed in April 2024
Reviewed: April 22, 2024
Sherrice
United States of AmericaN/A
Beautiful hotel, clean rooms, great location. Saw the Disney firework show from our hotel room, Lakeview.
Stayed in April 2024
Reviewed: April 19, 2024
Gabriela
BelgiumThe fact that we have to stay and sleep in the cold for the first night. We came in wet from the rain, the machine gave only cold, not warm. Next day they sent someone, but no compensation of whatsoever. I was really not amused. Teo days later the room was not made. No biggy, but you want a clean room after a day of strolling.
Very good breakfast, the service there is so nice, they make you feel very welcome. Good variety of food, tasty coffie.
Stayed in April 2024
Reviewed: April 19, 2024
Gertrudis
United States of AmericaThe breakfast buffet was too expensive! Breakfast shouldn’t be that much! Maybe dinner.
I loved the pool, and the discount on parking that made me happy. The fact that they had someone checking in after 1 am and coming in after a long tiring flight.
Stayed in April 2024
Reviewed: April 19, 2024
Carib
Puerto RicoLooks like we don’t have early access to the parks and issues with lighting lanes (Only for Disney hotels) it’s ok. But this unfortunately affects us during our trips to the park. NOT HOTEL FAULT, but Disney shouldn’t penalize us for selecting you as our hotel.
Facilities/ location/ accommodation / management/ professionalism.
Stayed in April 2024
Reviewed: April 18, 2024
Kylee
United States of AmericaI didn't like that my son got locked in the bathroom in our room. We couldn't lock it or we'd be stuck.
It was a perfect location to Disney
Stayed in March 2024
Reviewed: April 18, 2024
Maria
United States of AmericaClean, the staff
Stayed in April 2024
Reviewed: April 18, 2024
Omar
Saudi ArabiaGood price and big room I like it Thank you for the manger
Stayed in April 2024
Reviewed: April 15, 2024
Diana
United States of AmericaNeed better breakfast options
Location , and the amount of amenities
Stayed in April 2024
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