14651 Chelonia Parkway, Lake Buena Vista, Orlando, FL 32830, United States of America
#67 of 386 hotels in Orlando
Guests' ChoiceBased on 2264 hotel reviews
8.8Cleanliness
9.1
Comfort
9.1
Location
9.3
Facilities
9.0
Staff
9.1
Value for money
8.4
Free Wifi
8.8
Real Bookers. Real stays. Real opinions.
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End of dialog contentReviewed: March 8, 2024
Mohammed
Trinidad and TobagoVery courteous staff, clean and safe
Stayed in February 2024
Reviewed: February 29, 2024
Arafnis
United States of AmericaEverything was amazing
Stayed in December 2023
Reviewed: February 24, 2024
Eduardo
United States of AmericaThe pool area, the rooms, the view of the lake, the service, the food. The transportation.
Stayed in February 2024
Reviewed: February 23, 2024
Ashley
United States of AmericaElevators smelled interesting.
The property is very big and has alot to do for the kids.
Stayed in February 2024
Reviewed: February 21, 2024
Christine
United States of Americathis hotel is beautiful! so many things to do - great location- great staff - will definitely be going back!!!
Stayed in February 2024
Reviewed: February 20, 2024
Eduardo
United States of AmericaNa
The view of the Disney fireworks. The shuttle busses to the theme parks. All the resort options offered.
Stayed in February 2024
Reviewed: February 15, 2024
Jen
United States of Americanothing comes to mind
clean, bright, facilities were easily accessible. I liked the walk around the lake and the outdoor pools, and the shuttle to the Disney park was helpful
Stayed in February 2024
Reviewed: February 14, 2024
Gina
United States of AmericaFor the amount of money we paid, they should at least offer free breakfast. Had to keep calling housekeeping for toilet paper and bath towels.
The pool was as nice. The rooms were clean and comfortable.
Stayed in February 2024
Reviewed: February 12, 2024
Ingrid
United States of AmericaNothing
Everything was beautiful
Stayed in February 2024
Reviewed: February 12, 2024
Joe
United States of AmericaBeautiful and great location.
Stayed in February 2024
Reviewed: February 9, 2024
Lauren
United States of AmericaThe hotel is very large and serves as a vacation rental. Trying to obtain pool towels at all of the pools was challenging because some are only reserved for vacation rental guests. The food menu pricing for room service was insanely overpriced. I had an awful experience at the Spa-- the therapist did well considering, but lights turned on twice and the music system shut off in the middle of my massage. I was also not asked if i preferred a specific gender for a therapist (which i did), and it was a very awkward time overall. I was only offered a minimal discount of services for these issues. Do not recommend the spa at all.
The room was great! Plenty of space and shower + toilet were separate from vanity which makes sharing with family much easier. The breakfast at the pirate themed outdoor cafe (sorry forgot the name!) was excellent. All of the pools were great, but our favorite was the lazy river. We loved feeding the fish and ducks (and sneaky turtles) in the lake.
Stayed in November 2023
Reviewed: February 5, 2024
Marija
United KingdomThe carpet in the room/hotel has its fair wear and tear. Unfortunately we are alergic to dust and that didn't help but not much can be done about that but keeping it as clean/dust free as possible. One time the bedding was ripped and wasn't quite up to scratch clean. But we had it changed following day. It took us about 2-3 calls and a couple of visits to reception until we got to the bottom of having our water bottles delivered every day. But it was eventually done. We would prefer if there were some drink options, alongside bottled water, in the fridges with the price list if neccessary to easily grab a cold drink in the room.
We loved the staff, super friendly and always ensuring that we have the best time. Breakfast team is the best!! The hotels pools are great and accessible. And we enjoyed it first week of january!!! Love walk around the lake, our room was with the lake view and we loved it. We enjoyed mini-golf, lazy lake pool, food by the pool and it was just fab. Love BBQ facilities too!
Stayed in January 2024
Reviewed: February 5, 2024
Kevin
United States of AmericaMy shower had hairballs everywhere but besides that..very nice hotel.
Stayed in November 2023
Reviewed: February 3, 2024
Dalton
United States of AmericaPerfect location and the pools were great. Putt putt was fun and the staff was pleasant.
Stayed in January 2024
Reviewed: January 29, 2024
Kevin
United States of AmericaI don't have anything negative to say.
The view was amazing.
Stayed in January 2024
Reviewed: January 27, 2024
Maxton
United States of AmericaGreat
Stayed in January 2024
Reviewed: January 23, 2024
Cordovi
United States of AmericaWe love the place.
Stayed in December 2023
Reviewed: January 21, 2024
Molly
United States of AmericaThe pillows were horrible. The restaurant on site was extremely overpriced for the quality recieved. Sided were cold, steak was fatty, bread was dry and our stomachs were upset well into the next morning.
The location was excellent and the staff was wonderful. Our room was clean and housekeeping was on point.
Stayed in January 2024
Reviewed: January 18, 2024
Eugene
South AfricaThey failed to remove the hold on my account despite making them aware of this
Location ideal and free shuttle to Disneyworld
Stayed in December 2023
Reviewed: January 16, 2024
Roberto
United States of Americarestaurant host Sandy was very helpful,Ginnie,Marlene, tall cook were great very service oriented always smiling
Stayed in January 2024
Reviewed: January 16, 2024
Tanya
United States of AmericaStaff was friendly, loved the coffee shop and bar and grill by the pool. We used the shuttles often to get to Disney locations!
Stayed in January 2024
Reviewed: January 14, 2024
Damian
United States of AmericaFood seemed a little expensive but it's a giant fancy hotel in Orlando, so that lines up.
Friendly front desk staff, large room, clean and comfortable overall. Disney fireworks 🎆🎇 nightly. Less expensive than Signia hotel across the street.
Stayed in January 2024
Reviewed: January 13, 2024
Jaspreet
CanadaThe property itself was so cool. Amazing room service restraunts, pool
Stayed in January 2024
Reviewed: January 12, 2024
Yolanda
AustraliaThe bathroom in the bedroom was a bit small for a 6 people room.
Everything!
Stayed in December 2023
Reviewed: January 10, 2024
Niklas
DenmarkNo early entry to Disney like the other Bonnet Creek properties
Great hotel. Large rooms, clean, beautiful surroundings and pool areas. Location is perfect for going to the Disney parks.
Stayed in January 2024
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