quality, hardly any lights in restroom

location

Stayed in July 2023

I had no dislikes

It was great and very cozy for my family

Stayed in April 2023

Nothing I liked everything a out it

Everything about it was amazing and the location was great. It was super clean and cozy and comfortable

Stayed in November 2022

The musty smell an the gas logs to work an not smell like gas

Close to down town the room was clean just needs to be updated on things that are very worn

Stayed in November 2022

The Condo didn't feel clean to us, their was hair in the tub and under the comforter! So that really turned us off so I really can't rate it on anything else because of that. The statff wasn't there because it was the weekend so we never spoke to them so can't rate the staff. The livingroom TV didn't work. We reset it but still couldn't get pass the 1st screen, the button it said to push we never saw it on the remote.

Stayed in November 2022

the fireplace did not work

Stayed in October 2022

No one in the office. No daily maid service need to check the hanging light in room 411.

All was good

Stayed in October 2022

everything was good

quite

Stayed in September 2022

not comments on that

location close to every thing, quiet, nice view to the mountains, the pool

Stayed in September 2022

Pool needed to be cleaned.

I liked the condo rooms decor. It was very inviting and homey. Loved sitting on the balcony.

Stayed in August 2022

perfect location to attractions

Stayed in August 2022

No staff present at all the entire week. Room is out of date and not very clean. Overpriced rates for this room.

Location was kind of close to everything but the walk back to the room uphill was rough.

Stayed in July 2022

I never received any communications about how to unlock the room. I got a message from the property about needing my email address. Earlier in the week I called the property, which I was asked to do, and left my email on the voicemail, since no one answered the phone. When I arrived at the hotel, there was no one in the office, and there was no one there for my entire stay. I happened to remember that during a visit a year or two ago, the lock code was the same as the last 4 numbers of my own phone number. I thought that was odd then, but I tried the last 4 of my cellphone this time and it opened the door. There was no information in the room about how to use the internet, or how to use the laundry facilities. There was no parking pass. I have stayed at the Laurel Inn many times, but this was the worst experience I have had there.

The accommodations were nice. The room was clean. The bed was comfortable. It took a while to figure out how to use the TV and the cable box, but I managed.

Stayed in July 2022

I like everything there it was a great trip the drive down there to stay I will definitely be back

Stayed in July 2022

we had to buy batteries for the remotes and the bathroom not connected to the master bedroom the light was flashing acting like it was gonna go out

Amazing view and very clean and quite

Stayed in July 2022

Cute little condos with a homey feel! Great view from the balcony we spent hours out there each night! About a 7-10 min walk from downtown so that was great. Perfect distance to have quiet when we went back for the night.

Stayed in June 2022

We were pleased.

Location was good. You could walk to the main Parkway easily.

Stayed in June 2022

I love the location And the bed was very comfortable.

Stayed in June 2022

Room 202 was recently renovated and was so nice. The location was quiet with a beautiful view of the mountains. Housekeeper was very sweet as well.

Stayed in May 2022

Nice and close to everything. Had know problems with anything

Stayed in May 2022

There was no one in the office to check us in or out. I called and left a couple messages and no one ever returned my call. Luckily we have stayed here before so we knew what our room code would be, but we did not have the code to the building entrance by the pool until we asked another guest at the condos. We never received any check in instructions by email, so if we hadn’t stayed here before we would not have been able to get into our room, and would probably be out of our money since no one ever called me back.

Rooms are clean and the location is nice.

Stayed in April 2022

This is not a very good hotel at all. I was surprised because it had decent reviews. First, I had been trying to contact the hotel days before we arrived and I was never able to get anyone on the phone until the day we arrived. We were not given a code for the door to get in the room until I could get them on the phone. The hotel is moderately convenient to the Main Street in Gatlinburg. For younger people, I think it should be fine. For older people, I think this is probably too far of a hike. We thought that the location would have been much better. I think the area is safe, but it is off the beaten path for sure. The room is significantly dated. I really felt like I was sleeping at my grandmother’s house, but not in a good way. The appliances are all very outdated. The electric hand mixer was literally older than me. It even smells old in the room. There were old cigar or cigarette burns in some of the furniture. THE HOT WATER IS TERRIBLE. We maybe got literally 7 minutes of a warm shower and then it went completely cold. Really disappointing having to take extra time for showers while waiting for more hot water. The room is very noisy. There are kids running wild all over the hotel and we heard them running up and down the walkways all night. Very uncomfortable bed, but the cigarette burned recliner was quite comfortable. We called during business hours but had a hard time getting anyone on the phone. I do not recommend this apartment.

Stayed in April 2022

I could hear the person above my room using the bathroom and the flush was pretty loud afterward.

Everything was so clean. It was very cozy and home-like.

Stayed in April 2022

Very nice place, just what we needed, great location. No staff was there.

Stayed in April 2022

my daughter got bed bug bites

location

Stayed in December 2021