Breakfast could have been better

Location was excellent. The room was beautiful

Stayed in May 2024

Even though the hotel is very elegant and high end, we encountered some shortcomings that left us questioning the quality of the hotel management and staff. For example, only one washcloth and one very small bar of soap were provided in the bathroom. Also there was no cream (not even the fake stuff) for the coffee. I called the front desk to ask for assistance but no one ever answered the phone. I even went by the front desk and asked for cream for the next day, but it was never delivered. Lastly, a housekeeper banged loudly on our door one morning although we had a privacy sign out. When we opened the door she just looked at us and rudely walked off. These issues may seem minor but added together left us feeling that the hotel is not well managed.

Beautiful hotel, great downtown location

Stayed in April 2024

The valet parking was the valet/staff driving your car a block+ away to a 24 hour public parking lot. Service was fast but didn't feel secure. Breakfast was the weak point, eggs warm at best, bread partially cut and when you'd try to break a slice off it would fall apart Good coffee. Not worth the $10 per person delivery

Room was beautifully decorated and comfortable. Hotel location was perfect to the Healdsburg Plaza and other shops, wine tasting and more.

Stayed in February 2024

Beautiful property - French decor, no expense spared.

Stayed in January 2024

Nothing not to like, but need to recognize that it is a very small hotel and so does not have full luxury hotel services.

Beautiful, small hotel with truly outstanding staff.

Stayed in January 2024

Nothing

location, location location

Stayed in October 2023

The rooms were spacious, clean, and well appointed. The staff was very responsive and means we had. The breakfast served in our room was very good.

Stayed in September 2023

Wine Bar

Stayed in July 2023

Exceptional hotel in a nice location. Service and amenities are top notch

Stayed in May 2023

no fitness room a bit pricey

perfect location for the Wine & Food Experience valet parking beautiful room nice staff allowed early check-in

Stayed in May 2023

Wonderful room and location. Staff was extremely helpful. Dinner at the restaurant was great.

Stayed in May 2023

Fire alarm in late evening.

Excellent breakfast in the room. Great room, high class, good taste.

Stayed in April 2023

Chaulk Board was just OK. We ate outside and it was cold and a large party was in the tent. It was very loud. Beet salad was great the rest was average.

Breakfast in the room was great!

Stayed in April 2023

Cost was extravagant. I splurged this time and enjoyed ,but may research further for another accommodation next time in your town . We noticed one of the nightstands needed some repair( loose metal trim) that needed secured.

Location was perfect for getting to many shops and restaurants. Breakfast was excellent. One of the 3 of us could not tolerate gluten and gluten free toast was provided for her. Room decor was so nice, we enjoyed !

Stayed in March 2023

The adjacent bar and restaurant (Chalkboard) created some unwelcome pedestrian traffic and noise at times in the hotel lobby, which made it feel less "private" than normal for an establishment affiliated with Relais et Chateaux. Neverthless, this is by far the best hotel experience we have had in Healdsburg and was well worth the premium pricing.

Location very close to the square and all of the best restaurants in Healdsburg. Room (304) spacious with vaulted ceiling and quiet. Furnishing and finishes of good quality. Bathroom large and well-equipped.

Stayed in March 2023

The window covering in our bathroom was very flimsy

Decor is lovely, amenities are excellent, location is great. The staff is attentive and friendly

Stayed in November 2022

The tv did not work. Several staff tried to fix at different times. All failed.

Stayed in October 2022

Nothing. Everything and everyone was exceptional

The complimentary breakfast was healthy and did the trick

Stayed in October 2022

beautiful large room, wonderful service included turn down and free breakfast

Stayed in September 2022

Would have liked to have a coffee bar available downstairs in the morning. And more bread/crackers were always needed with the wine and cheese.

The hotel is charming and elegant, and the room was lovely and well appointed with a super comfy bed and great shower. The location is spectacular - a block from town center and an easy walk to great restaurants, with an excellent restaurant just downstairs. Hotel staff were also fabulous- very helpful and attentive. Nice little wine and cheese was also offered in late afternoon.

Stayed in July 2022

air conditioning in the room was very noisy.

location and room comfort

Stayed in June 2022

Staff was excellent and the breakfast was a nice touch.

Stayed in June 2022

The room we stayed in did not match the description on line. Apparently they have remodeled some areas and changed some rooms and furnishing. It is very nice, but the websites needs to be updated to match their offerings.

Stayed in May 2022

Need more lighting in the bathroom

Location was the best; bed super comfortable; on-site bar was excellent; staff was superior

Stayed in May 2022