No elevator for 2nd floor room and we have mobility issues. Lights turned off automatically very often. Requested clean towels and were asked to bring dirty ones to them first. Shower head barely worked. Breakfast was not good. Too many things about it to list.

It was clean. Staff was pretty friendly. Good location.

Stayed in April 2024

Jacuzzi has been down for quite a while, not enough seating or food at breakfast.

Very clean, nice front desk help

Stayed in April 2024

It was noisy through the doors and walls!

Location and cleanliness

Stayed in March 2024

The hot tub was down at the time of our visit.

Location was perfect for our visit. The room was spacious and very clean.

Stayed in January 2024

Continental breakfast eggs were green.

Convenient location.

Stayed in October 2023

The property was not at all worth the nightly rate. I was charged $75 more for this stay than the following night at the new and modern courtyard Marriott 7 min away the next night.

Stayed in July 2023

The mattresses need to be replaced. They were lumpy.

The location was excellent for a conference at Ball State. The room was clean and everything worked.

Stayed in June 2023

Location.

The room and pool area.

Stayed in June 2023

specifically the handicapped bathroom shower. it was dangerous. the floor wasn’t very stable, the floor was slippery even with some nonslip strips, and the bathroom tile floor got soaked because the curtain didn’t prevent water from going out. if I were any less stable than I am I would have been down and injured. I would not take the handicapped room again and try my best with a normal shower. this shower is a lawsuit waiting to happen.

most comfortable bed ever. slept wonderfully. everything was very clean.

Stayed in June 2023

It’s dated and the hot tub was not working, which was a disappointment for my daughter. Room was clean but didn’t smell very fresh.

Convenient to Ball State University. And it was clean.

Stayed in June 2023

No hot tub but advertised hot tub.

The pool was nice. The place was clean.

Stayed in April 2023

The bed was very uncomfortable. I had a hard time getting to sleep, and the pool was closed which was very disappointing.

The location was perfect for the reason for the trip. It was close to restaurants and shopping.

Stayed in June 2023

Pleasant staff, clean, good beds, excellent AC, breakfast fine.

Stayed in May 2023

Couldn't log into wifi- tried multiple times. No water was provided- they were out. Too few pillows & towels.

Easy check in & out- air conditioner was good & beds comfortable. One level & no stairs was a plus.

Stayed in May 2023

Everything was great.

We didn't eat any breakfast at the hotel.

Stayed in April 2023

The Jacuzzi was closed. :-( The rooms were a little small for the price, but the quiet/safe setting, great location, large pool, and friendly staff would make me consider staying here again.

Very safe hotel. The pool was fantastic! Great location, close to the college (where I work). The setting was peaceful (surrounded by a few trees with birds chirping in the morning which was really nice). The rooms were comfortable, clean, and very quiet. I really liked how quiet everything was! The staff were nice. I was a late check in the first night (like 2 am) and the young lady who checked us in was expecting us (which we really appreciated after such a long drive) and she was very kind and helpful. There was breakfast in the morning. There is a really great Mexican restaurant nearby. I will stay here again if I have to come to Muncie for work. There was a microwave and refrigerator in our room.

Stayed in April 2023

the proximity to the campus

Stayed in April 2023

I HATED THE FACT THAT A $200.00 DEPOSIT WAS REQUIRED. USUALLY IF THE FACILITY HAS YOUR CREDIT CARD ON FILE THEY DON'T FORCE THE DEPOSIT ON THE CARD. ONLY IF THERE IS DAMAGE IS YOUR CARD CHARGED FOR DAMAGEDS INCURRED. IT'S AN ANCIENT RULE. THE ROOM WE BOOKED WAS NOT THE ROOM WE WERE GIVEN, SO WE HAD TO COME BACK UP FRONT AND CLARIFY.

THE HOTEL IS LOCATED IN THE MIDDLE OF EVERTHING. YOU WILL FIND MANY RESTAURANTS AND STORES. IT WAS VERY EASY TO ORDER AN UBER SERVICE AND EASILY GET FROM ONE PLACE TO THE OTHER AND NOT HAVE TO DRIVE. OUR VEHICLES WERE ABLE TO STAY PUT ALL EVENING.

Stayed in March 2023

I enjoyed the staff and the pool area, the hot tub was under construction but I believe they advertised that and I didn’t catch it.

Stayed in March 2023

My single King bed was NOT comfortable. Lumps and bumps, and a "Twang" when you moved.

great location, and very nice amenities.

Stayed in February 2023

We were disappointed that the pool was a bit chilly and the hot tub was closed to to recent maintenance. The kids toughed it out for a bit but it was to cold to really enjoy. Also, the breakfast included the standard fair, biscuits with sausage gravy, scrambled eggs and sausage however, the quality of the food was less than expected.

It was clear the hotel had received modern finishes recently and the hotel was clean.

Stayed in February 2023

The bathroom door did not shut completely and the fridge made a loud noise all night

The pool was nice.

Stayed in December 2022

pool was closed

Stayed in December 2022

I didn’t like that the pool was closed and I reached out a month prior and my question went unanswered, kind of pointless when you book a room with a balcony. I did not like that the snack vending machine was broken, there is also not an elevator, only way to enter and wait was the front and the automatic door comes out toward the guest and almost hit me, and is also a small opening for larger people. Bathroom was very small, and no fan. TV was small for such a large room, as well as the mini fridge.

I liked the location and how quiet it was in the room, the bed was comfy as well, and the breakfast was great. The hot tub in the room was very nice and a good price.

Stayed in November 2022