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  5. Reviews of Quality Inn & Suites

Reviews of Quality Inn & Suites This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!

1156 Highway 28, Jasper, TN 37347, United States of America

#1 of 1 hotels in Jasper

Guests' Choice

Review Score

Based on 270 hotel reviews

7.5

Score breakdown

  • Cleanliness

    8.0

  • Comfort

    7.9

  • Location

    8.4

  • Facilities

    7.7

  • Staff

    8.5

  • Value for money

    7.8

  • Free Wifi

    8.5

Verified guest reviews from real Bookers

Real Bookers. Real stays. Real opinions.

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Showing 76 - 100

  • Reviewed: May 18, 2024

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • King Room - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Had a bit of trouble with the electronic door key, though help was quick and got it resolved.

    Good price, tidy room, comfortable bed, just enough amenities, quite nice breakfast including eggs bacon waffles cereal coffee, and super pleasant service people. Fridge coffee maker and microwave in the room. Parked right outside the door.

    Stayed in May 2024

  • Reviewed: May 3, 2024

    10
    For an older hotel, it was good.
    • Leisure trip
    • Family with young children
    • Double Room with Two Double Beds - Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    There was no shower bar to get in and out and my elderly mother had trouble. The breakfast was just ok, not much flavor. The second day of our stay, housekeeping didn't bother to make the beds and didn't replenish the toiletries.

    The beds were very comfortable and the updates to the bathroom were nice. Good water pressure.

    Stayed in April 2024

  • Reviewed: April 18, 2024

    10
    Perfect
    • Leisure trip
    • Couple
    • King Room - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Liked it all

    Everything

    Stayed in March 2024

  • Reviewed: April 1, 2024

    5.0
    Vacation
    • Leisure trip
    • Solo traveler
    • Double Room with Two Double Beds - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Price

    Location

    Stayed in March 2024

  • Reviewed: April 1, 2024

    4.0
    Low to mediocre
    • Leisure trip
    • Couple
    • King Room - Accessible/Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Stale Smoke throughout the room 2 inches of scum on AC fan

    Close to highway Clean bathroom

    Stayed in March 2024

  • Reviewed: March 29, 2024

    5.0
    It was ok. It served my purpose .
    • Leisure trip
    • Solo traveler
    • King Room - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Didn’t eat breakfast . Left to early .

    Stayed in March 2024

  • Reviewed: March 29, 2024

    4.0
    Disappointing
    • Leisure trip
    • Solo traveler
    • King Room - Non-Smoking
    • Stayed 1 night

    There were whiskers in the lav and stains on the sofa.

    Stayed in March 2024

  • Reviewed: March 13, 2024

    1.0
    My stay was horrible they refused to help me I spent 88$ for a room that wasn't worth 10 bucks I wa
    • Leisure trip
    • Couple
    • King Room - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    I didn't have hot water the entire stay they wouldn't change rooms for me it was horrible I want a refund or free stay

    Breakfast was crap

    Stayed in March 2024

  • Reviewed: January 8, 2024

    5.0
    Decent
    • Leisure trip
    • Family with young children
    • Double Room with Two Double Beds - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Breakfast was good,room was decent. But could tell it wasn't properly cleaned. Stickers on the toilet.

    Stayed in January 2024

  • Reviewed: January 1, 2024

    1.0
    They said they have a contract with a trucking company. No refunds if trucks keep you awake
    • Leisure trip
    • Couple
    • King Room - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Lack of respect. They let a refrigeration semi idle right outside our door from midnight until 6am when we left because we could not sleep. We told the man at the desk about the truck idling and he said there was nothing he could do. We asked for a refund because we had no sleep. He said they could not do that. They refused to get us in contact with the general manager. They actually refused! So, either their manager does not know how the staff is running things or the manager is behind it. We left our number for them to give to the manager but so far no call. They said they have a contract with the trucking company and the refrigeration truck had product on it so it had to run. The truck would periodically shut off and then shortly thereafter restart and rev up so it was not a continual hum. It was continual stopping and restarting all night long right outside our door and these people refused to refund our money.

    We like the fact that we have many more options and we will never have to stay here again

    Stayed in December 2023

  • Reviewed: November 12, 2023

    3.0
    Good location-very expensive for what you get.
    • Leisure trip
    • Travelers with friends
    • King Room - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    The room was not very clean. The toilet did not flush which was a huge problem. We arrived late and there were no other rooms available. We were credited a small amount $ back for the inconvenience. But seriously-they need to step up their cleaning routine throughout the entire place-and make sure things are working! Breakfast area was a mess and very unkept:(

    Great location-we stopped just for the night while traveling through Tennessee.

    Stayed in November 2023

  • Reviewed: October 23, 2023

    10
    Fun ,
    • Leisure trip
    • Couple
    • King Room - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    The only thing I don’t like about the property is the platform for the bed if you move during the night it sounds like your mattress is on top of metal.

    The property is always super clean and friendly staff

    Stayed in October 2023

  • Reviewed: September 27, 2023

    3.0
    Poor
    • Family with young children
    • King Room - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    As soon as we got comfortable in the room, we found a total of 3 roaches.

    The area was perfectly right off the highway.

    Stayed in September 2023

  • Reviewed: August 2, 2023

    4.0
    Although unfriendly check-in was quick, the room bedding was good but the light switch, door walls had blood & dirt
    • Leisure trip
    • Couple
    • King Room - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Unfriendly, check In person did not greet nor smile. Did not ask if there would be anything to make our stay comfortable. Did his job of checking us in & that was it!

    Location. Front desk very clean !

    Stayed in August 2023

  • Reviewed: June 13, 2023

    1.0
    Don’t book a pet room. specifically room 133
    • Leisure trip
    • Couple
    • King Room - Accessible/Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    the smell of the room was absolutely disgusting. we’ve stayed in pet rooms across the country and this was the worst by far. the smell of urine and ammonia literally made my eyes water when we opened the door to the room. when I went to the front desk about it, the guy looked kind of confused and just stayed all pet rooms smell that way.

    Have stayed there multiple times: convenience and location

    Stayed in June 2023

  • Reviewed: May 25, 2023

    10
    Exceptional
    • Leisure trip
    • Couple
    • King Room - Accessible/Non-Smoking
    • Stayed 1 night

    Bed was very comfortable and room was updated.

    Stayed in May 2023

  • Reviewed: May 24, 2023

    10
    Exceptional
    • Leisure trip
    • Solo traveler
    • King Room - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    king bed was not comfortable

    new updated, clean

    Stayed in May 2023

  • Reviewed: May 4, 2023

    10
    Exceptional
    • Leisure trip
    • Couple
    • King Room - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    The bed was noisy.

    Room was very clean. We were glad to see that they were offering breakfast. It was very nice.

    Stayed in May 2023

  • Reviewed: May 1, 2023

    5.0
    Fair experience .
    • Leisure trip
    • Couple
    • King Room - Non-Smoking
    • Stayed 1 night

    Bed had loose springs and very time you turn makes a sound .

    We like eggs and bacon ,but it was so so warm .

    Stayed in April 2023

  • Reviewed: April 15, 2023

    2.0
    I stayed at two other Quality Inn locations while I was in the USA and they were Great! I will be sure to put the Jasper
    • Leisure trip
    • Solo traveler
    • King Room - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    my room smelled of urine, and the bed sheets either weren’t clean, or the mattress was so old that it had a foul order that permeated the sheets

    reception and breakfast area was great

    Stayed in March 2023

  • Reviewed: March 20, 2023

    10
    Stay if you get a chance, you will not regret it.
    • Leisure trip
    • Couple
    • King Room - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    not a thing.

    soft sheets, perfect towels, upgraded to a suite, awesome breakfast!

    Stayed in March 2023

  • Reviewed: March 16, 2023

    5.0
    it was a good breakfast serving
    • Leisure trip
    • Family with young children
    • Efficiency King Suite Upgrade - Accessible/Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    ice machine looked broken down for some time

    ok

    Stayed in March 2023

  • Reviewed: February 1, 2023

    2.0
    Very Poor
    • Leisure trip
    • Couple
    • King Room - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Sheets we not clean, hair and black fuzz all over. Wondered if they had been washed/changed. We asked for clean sheets and we’re told to come get them. We did and we changed them. Floor near bed was dirty, had not been vacuumed for a while, Bobbie pin and other pieces of lint on floor near head of bed. Bathroom ceiling full of peeling paint. Breakfast “hot” food was cold. For the money, this was most certainly not worth it.

    Stayed in January 2023

  • Reviewed: December 12, 2022

    5.0
    Fair
    • Couple
    • King Room - Accessible/Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Smelled like an animal had peed on the carpet

    The staff was friendly and it was a quiet area

    Stayed in December 2022

  • Reviewed: December 5, 2022

    1.0
    disgusting
    • Leisure trip
    • Couple
    • Double Room with Two Double Beds - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    the fact that when I woke up there was bugs clawing in the bed with me was freaking disgusting

    location

    Stayed in December 2022

Showing 76 - 100

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