Could do with a bit of TLC in rooms.

Great reception staff very helpfull.

Stayed in May 2023

There is strange smell and not clean

as soon as you enter, you feel some strange smell. good location. the staff is nice but you don’t feel cleanliness and freshness in property.

Stayed in February 2023

The property has gone down. Smells musky. I slept in my clothes in case I needed to leave in a hurry. No bugs but I wouldn't have been to see them.. No way was it worth the money.

Breakfast was ok

Stayed in March 2023

I was travelling with a group and had to exit the main lodgings in the city (as they could not extend our stay to later in afternoon due to other booking). But I was extra tired and needed to quickly find a place to rest for 6-7 hours till the flight late in the evening and this seemed a good choice near the airport. I arrived 3 hours earlier than check-in hours and although I wasn't going to stay the full day nor have (included) breakfast, they still charged me in cash extra 50% of the room price (and I got no receipt for that). I was very tired so I said Ok. The air-conditioning in the first room I got was noisy and could not be turned off (so I could get some sleep), so I first had to wait for the repairman to arrive, then for him to try to fix it (which he did not manage in some time), untill they finally gave me another room. In the end it turned out to be an overpriced short sleep at a place where I didn't feel welcome at all (mostly by the person at the front desk). Never again.

The repairman behaved kindly and was apologetic.

Stayed in March 2023

staff were super pleasant and very patient with my toddler and I.

Stayed in April 2023

There was a man urinating by the door when we arrived. Musty smells throughout. No microwave. Coffee maker didn’t work. Wifi was spotty at best. Loud neighbors. We left after one night, eating two night’s charges. A bad experience overall though the man on duty was friendly and apologetic.

Stayed in April 2023

Horrible breakfast: eggs horrible everything else was ok. They only thing that was decent was the waffles. Ants in the bathroom and crawling on the towels!! The comfort Inn Shuttle never came at the airport ending up getting an Uber. The man at the front desk seem to not care about it and did nothing to make my stay comfortable. Ice machine broken on one floor. No refrigerator no microwave.

Nothing at all. A bad experience. Close to the Airport was the only thing good.

Stayed in April 2023

The place smelled horrible. Between cigarettes smoke, the smell of Marijuana and dampness I was unhappy. But I was in a pinch so I took what I could get. Soon as I stepped off my floor the smell of someone smoking was so strong. They really need to enforce the no smoking. I have a kid with asthma

That my check in was quick and easy

Stayed in March 2023

The alarm went off for over 20mn (extremely loud) because of a stupid staff . Nevertheless they were laughing at the lobby like nothing is going on. No excuse, no nothing.

The location

Stayed in January 2023

The breakfast was unsatisfying and very limited in variety, and also did not provide any juice. The shower was abysmal--water pressure was very poor. A live ant was dispensed in the ice machine along with the ice. WiFi was barely functional.

It was in a good location and relatively easy to find.

Stayed in October 2022

We were not provided towels We checked in past 11 pm so we didn’t want to bother the staff. As he was alone at the from desk There are molds in the washroom and the carpet is dirty

Location

Stayed in October 2022

A little difficult to find, it’s located in a Strip Mall with other hotels. I’m a Senior so it may not be as diffuse to find if you are proficient with the iPhone

The property was near Dulles, it served its purpose for our next day flight. Staff was helpful. Great Indian restaurant near by!

Stayed in August 2022

The shuttle to pick up from the airport ended at 10PM yet we had been told by the driver before that the service was around the clock. We called at 10 pm and they wouldn't come to get us. A taxi cost $20. We made a stink with the night manager and in the morning after more threats to complain on their web site, they gave us $20 cash.

Able to park car there for 2 weeks.

Stayed in August 2022

Leaking water everywhere. Bad breakfast. Bad staff. Let Let Let shuttle bus at the airport.

Nothing, will never visit it again.

Stayed in July 2022

There was a lot of dust everywhere in the room, and the hotel staff was a bit arrogant and rude.

Stayed in July 2022

the gave us a dirty room and made us wait! when they done cleaning they didn’t even tell us

the bed confort

Stayed in July 2022

I cannot get the staff to respond or reply to reverse charges on my credit card for a cancellation that both Booking.com and the hotel agreed to.

Stayed in June 2022

Room was not what I booked, the hotel is a dump, not a clean spot on any carpet. Coffee maker was missing a component so couldn't use. Overall the hotel actually smells really bad. Didn't stay for breakfast was happy to leave as early as possible

The shuttle service from the airport. Getting an Uber back to the airport

Stayed in June 2022

The Communication between the hotel and the third party I used to make the reservation was the worst I have seen. The third party emailed me about a specific request I had made saying that they had sent the request to the hotel and it had not replied yet and to go ahead and contact the hotel myself. When contacted, the hotel employee said They could not do anything and everything had to be done through the third party. Then finally I got a confirmation from the third party saying that the hotel had agreed to switch the day of my reservation at the same rate. I got a confirmation number, the dates for check in and check out were correct, etc. On the day of my arrival, there was a delay with my flight and I got into the airport a bit after 10pm, when the hotel shuttle stops running. I called the hotel and the employee told me there was no shuttle anymore to take a cab. I did but when I got to the hotel she said that my reservation had been cancelled by the third party 2 days before. We had received zero notification from either the third party or the hotel abut a cancellation. None. The employee was rude, offered no apology norr help. She said they were fully booked and told me to get a room next door or across the street. I asked for a manager and she said there was no manager until MOnday (this was Friday night.) I left. had my wife on the phone with the third party and they verified in their system that the reservation HAD NOT been cancelled and it was indeed still very active in their system. She said the hotel must have cancelled it to sell the room to one of their directly paying customers. She offered a voucher / refund of only part of what I had to pay at the hotel across the street from Comfort Inn. I will be forwarding my invoice from the second hotel to the third party reservation site to get a partial refund for the fee. Apparently they will deal directly with Comfort Inn for this refund. Poor customer service is what made such a bad impression!!

Stayed in May 2022

Parking was a little difficult

The room was Huge and very clean and the customer service at check in was wonderful with their smiles and excellent service.

Stayed in May 2022

One half of the rooms face the highway, so there is a continuous traffic sound. There were no rooms available that faced the back, which is quieter. There were loud sounds from outside the hotel at 2 am. The cleanliness is low - I found an empty medicine blister in my room. The carpeted floors don’t inspire confidence. There is no restaurant, no kitchen facilities and no supermarkets close by. You’ll have to order food in, or go to the Dulles Town Center mall, around 5 miles away.

it was billed as close to the airport, so it is conveniently located for onward flights that take off the next day.

Stayed in May 2022

stayed 3 days. Didn’t see housekeeping once.

staff was pleasant, helpful

Stayed in May 2022

Couldn’t get water to drink and there was no fridge in the room

Good Location to the airport

Stayed in May 2022

Some trash was found in one of the drawers but all else was great.

The bed was so comfy and I enjoy the staff and closeness of the airport.

Stayed in April 2022

Smoke detector was beeping like it needed a battery.

The staff were nice and helpful. Easy access to the airport. Lovely breakfast.

Stayed in April 2022