My fridge did not work and the AC did not work well .. it wasn’t warm but it was muggy without the AC working I did not want to complain I had a long trip and didn’t want to have to move rooms.. overall nice clean room and quiet location

Very nice old school vibe but nice .. the staff is very kind

Stayed in April 2024

Some of the amenities were not up to par. The mattress could be replaced, it was very worn. The air conditioner didn't seem to work properly. it could be the thermostat since it said it was 27 degrees in the room, but it was stuffy. Finally, it seemed that someone set up one of the tvs to be in Spanish because all the channels were dubbed and since they limit the remote, I could not access the set up function to fix it......oh, and there was no extra bedding for the fold out.

Staff was great...very friendly and professional

Stayed in April 2024

Bed too hard, room lacked cleanliness, no daily housekeeping

Location was good for our needs, staff was friendly, room was spacious.

Stayed in March 2024

Out of service elevators, not enough towels, Stains on furniture and bedding, not enough pillows or blankets.

Gym , breakfast, location, restaurant/bar, pool

Stayed in March 2024

I had sent a request for an early check in as I was driving 6 hours then needed to be at the cemetery by 4. I never heard back. I arrived around 11 to ask if I could check in early and they told me it would be $50. I decided to go to a movie and sleep. When I showed up a 3 to check in, they sent me to a room that was just starting to get cleaned. So they gave me another room. I had to take a fast shower and found out that the hair dryer didn't work so I went to the service with wry hair. Not very happy. The hotel is so externally beautiful that it is sad they upgraded the rooms like a motel 6. Modern/ cheap.

The grounds were beautiful, the location was very good.

Stayed in March 2024

Breakfast hours were very short

The rooms were very good size for the price

Stayed in March 2024

Carpet is dirty

Please change carpet

Stayed in March 2024

Furniture is out dated.

The price and location.

Stayed in February 2024

It was hot A/c didn’t work, sliding back door lock was broken and easily accessible for intruders, some areas of the room were not cleaned/wiped down

Beautiful courtyard

Stayed in January 2024

I don't like how the rooms bathrooms and tubs always look dirty. The whole property needs to be renovated, the property need to be cleaned. The laundry rooms need to be cleaned and or renovated as well. The whole experience was an alright time, but the property was just disappointing to me. I really expected more and the pictures do not look like the actual property. They have people living in the hotel rooms and hang out outside all hours of the night, there were kids running around with no adult supervision. There are just so many things that i did not like and or felt comfortable with while i stayed there. I would like to continue to stay there but if im going to get charged all this money to stay there, then that money should be used to update the entire property. The focus so much on the floors, and the bed itself, but they should really focus on the entire facility and get rid of all of the garbage that surrounds it.

I like that everything was pretty easy to check in and out. I like that most of the rooms were updated and look more decent.

Stayed in October 2023

First room we got put in did not have a tv, totally out dated room. Second room main lock didn’t work. I was so tired so I just took it after a very long driver there. Pool was dirty.

Remodel room was okay.

Stayed in October 2023

They were working on the stairs during our stay it was just inconvenient and loud.

The convenience and comfortably.

Stayed in December 2023

I didn't like that. Our hotel room key would stop working every so often. And the bathrooms are a little small. They used to have a microwave in the room but now they don't anymore.

The rooms are very spacious and it's right off the freeway. And love that they have a small fridge

Stayed in November 2023

They lied about elevators working they do not work

Room was very clean and nice

Stayed in November 2023

The door leading to our side of property was not in service/broken. The walk wasn't so bad, people would prop open. We didn't feel unsafe, a bit concerned.

Proximity to family and to services in surrounding area. Customer service was efficient and attentive. Pricing was fair.

Stayed in November 2023

Near hihgway

Stayed in November 2023

Two tvs one remote , and there was a lot of mosquitoes already in the room.

The room was very spacious

Stayed in October 2023

There is a lot of deferred maintenance. The towels are cheap and not plush. The bed needs a topper. The pillows are cheap and are too bulky and they are not soft enough or flat enough. It looks like a lot of homeless people live there. It looks like it might be under new management as there were workers dressing things up. Some rooms have been mostly remodeled and newer furniture. I bought two rooms for my kids and I so it was affordable. But it looks like I could have paid a lot less directly.

The spacial size of the roon is good

Stayed in August 2023

There are quite a few rooms under construction and the air conditioner definitely needs upgrading but all in all I just love this place and the staff!

The location is close to the Eastland Center as well as Westfield Mall. Both within walking or public transportation distance.

Stayed in August 2023

The Breakfast Room was closed and the breakfast thus served in the lobby. While the staff was very helpful, the breakfast only included a muffin and cereals, with watery coffee.

Stayed in August 2023

Pillows in the room are not comfortable

Close to stores

Stayed in August 2023

The hotel overall needs to be refreshed, from the furniture to the appliances and beyond. The furniture was clearly very old and had bad smells, our bathroom tap was broken, microwave was old and rusted, there’s only 2 sun loungers at the pool which were very dirty - the hotel has so much potential but unfortunately just seems to not be taken care of. No where in the hotel felt very clean (rooms, lobby, breakfast room, pool, restrooms near the pool).

The location was good (we had a car so it was easy to get to and from the hotel). Rooms were big and the property has more than one entrance so no need to walk through lobby all the time.

Stayed in August 2023

No working elevator

Room space privacy

Stayed in July 2023

The floor tiles were coming off the floor . Almost tripped a few times

The setting was nice .

Stayed in August 2023