19201 Collins Avenue, Miami Beach, FL 33160, United States of America
#189 of 203 hotels in Miami Beach
Guests' ChoiceBased on 940 hotel reviews
5.9Cleanliness
6.4
Comfort
6.5
Location
8.4
Facilities
6.0
Staff
6.7
Value for money
6.2
Free Wifi
7.1
Real Bookers. Real stays. Real opinions.
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End of dialog contentReviewed: February 3, 2023
François
Canadathere was an extremely strong garbage smell on our floor that lasted our entire stay
location location location the lobby, the valet service the beach
Stayed in December 2022
Reviewed: January 17, 2023
Anthony
United States of AmericaThis place is under construction, VERY LOUD AND NOISY!!!!!!!!! HAD TO CHANGE ROOMS.
Location is great.
Stayed in December 2022
Reviewed: January 12, 2023
Qahwaji
Canadaits an old hotel
location was good
Stayed in January 2023
Reviewed: January 8, 2023
Gevorg
ArmeniaRoom cleaning once in 3 day, building is old
Room has everything you need
Stayed in January 2023
Reviewed: January 6, 2023
Slutsky
United States of AmericaValet parking is a disaster. We had to wait for more than 45 minutes to get our car, they were understaffed and it would be nice if I had the ability to pay and park by myself without waiting for so long. During our stay, there was remodeling in the rooms on the floor above ours. That was impossible to handle this kind of noise.
The location, beach pool, and rooms are OK.
Stayed in January 2023
Reviewed: December 31, 2022
Natacia
United States of Americagood area
location good
Stayed in December 2022
Reviewed: October 26, 2022
Fred
United States of Americaoutdated and somewhat run down. there was a section in the floor that seemed like it had been raised and had molding on it that was a tripping hazard. the floor around the balcony seemed soft like it had water damage.
located right on the beach, and they had a decent area to walk pets.
Stayed in September 2022
Reviewed: October 22, 2022
Anna
United States of AmericaPaying for the valet parking was highly disorganized. Some front desk staff were untrained and one of them questioned what I was telling her and decided to verify it with the valet because she did not believe me that I only planned to park my car for one night. It was a rental and I didn’t have it for my entire stay. I should say that when I told this story to other staff in the hotel, they couldn’t figure out why she behaved that way. She insisted that I must have parked there previous nights which wasn’t true. Very poor customer service from this person. I wished room service was more frequent and some restaurants on the property were open.
I chose this property for the location, it’s convenient to the person I was visiting. It is on the beach and close to Aventura Mall. Pool and access to the beach were great, the room was comfortable.
Stayed in October 2022
Reviewed: October 22, 2022
Nader
United States of AmericaI didn't like the bathroom
I like the bedroom but not the head board.
Stayed in October 2022
Reviewed: September 26, 2022
Yarelyz
United States of AmericaMy hotel room was 80 degrees the air conditioner was not working. I had to call 3 times nothing was done until I went to the lobby then was moved to another hot room that smelled of chemicals and paint I returned to the lobby and asked to please be moved They finally moved me again by then it was about 1:30 in the am.
The location and view was Phenomenal
Stayed in September 2022
Reviewed: September 23, 2022
Jasper
United States of Americavalet parking, limited access to car to go out, cost of parking and add on fees
on the beach
Stayed in August 2022
Reviewed: September 19, 2022
Sherlene
United States of AmericaThe Valet.. When you pull up you sir. have a chance to retrieve your belongings because they almost jump in, my first day I forgot things in my car because I was being rushed… You have to wait almost 40 minutes to bring it back to get the things you forgot… They looked through my belongings on the side door and under my seat
nice
Stayed in September 2022
Reviewed: September 16, 2022
Cheryl
United States of AmericaDid not like that housekeeping only come every 3rd day. No new towels had to call front desk for clean towels.
Stayed in September 2022
Reviewed: September 13, 2022
Amy
United States of AmericaThe rooms were not cleaned every day, only every three days. Although The hotel is located on the beach, there was no way to sweep up the sand in the room to keep it tidy. Some of the kitchen items were lacking like cleaning supplies to wash the dishes. It was difficult to access the pool area without an elevator. Essentially you couldn’t get to the beach without going through the pool area. You had to valet the car, and pay for parking $25 a day but I believe that is standard practice in that area.
there were a lot of amenities and the beach was beautiful. The refrigerator was a full-size fridge and freezer. There were shops located downstairs as well as a pizza parlor. We stayed in September, and we had a very restful and peaceful evening on the comfortable beds.
Stayed in September 2022
Reviewed: September 6, 2022
Antonio
United States of AmericaWell the A/C in thr rooms don’t work And no cleaning service in the rooms
The area the pool
Stayed in September 2022
Reviewed: August 27, 2022
Ninel
Israelnot so clean, room cleaned once in week
location, beach line
Stayed in August 2022
Reviewed: August 24, 2022
Capitan
United States of AmericaThe room did not have a safe as advertised and charged (one was installed on day 2, but there was none on day 1 and the hotel refused to return the extra amount that they charge for having a safe). The valet parking takes an average of 30 minutes to bring your car from the lot (across the street). There is no room cleaning under the excuse of the pandemic. Yet no employee wears a mask or practices social distancing. Is it that dangerous for them to clean a room while the guests are gone? This is August 2022. Pandemic or not, a room with a full kitchen is more of a health hazard if it is filthy than if it is cleaned. We cleaned the room ourselves.
Room had plenty of storage space. Location on the beach.
Stayed in August 2022
Reviewed: August 23, 2022
Nesar
CanadaAC was not functional and balcony was so dirty
Omar was helpful and gave us all info needed
Stayed in August 2022
Reviewed: August 20, 2022
Maria
United States of AmericaNo room service, rooms need to be updated
Location
Stayed in August 2022
Reviewed: August 18, 2022
Katrina
United States of AmericaI expected a more updated property
The location an pool area was awesome the staff was very accommodating
Stayed in August 2022
Reviewed: August 2, 2022
Judith
Cubathe staff at the pool is very rude the pool closed at 7:30 instead 8:00 it is expensive considering that is under construction
hot water
Stayed in August 2022
Reviewed: July 31, 2022
Tracie
United KingdomRooms weren't cleaned till the 6th day of stay. No chairs or table provided on balcony
Good food by pool side and pleasant staff
Stayed in July 2022
Reviewed: July 18, 2022
Aveen
New ZealandDated bathroom, cleaning is every 3 days. Pillows could have been better. Curtain needs to close fully however on 5th floor so doesn't matter, security/ contractor came into room without early notice wanting to fix balcony partition that was pending.
Beach next door, cooking facilities with cuttleries, bus stop on the door step, Aventura Mall approx. 5 to 10mins by bus. Restaurants and shops nearby.
Stayed in July 2022
Reviewed: July 14, 2022
Ezzohra
United States of AmericaSome of the charges was not declared at booking time,,, very bothersome to know at check in time + a must valet parking fees
Access to beach was a big sale out,,, rooms beds are comfortable,,, kitchenette was great convenience,,, cleaning was so poor and not enough towels ,,,, valet was too slow to bring the car upfront
Stayed in June 2022
Reviewed: July 7, 2022
Jay
United States of AmericaThe fact that I had to valet park my car. Some of the staff where not very friendly and at times we had to wait for longer period of time to get car. There was one young lady in particular who was not friendly.
Location is great right in Sunny Isles where I like to be
Stayed in July 2022
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