19201 Collins Avenue, Miami Beach, FL 33160, United States of America
#187 of 203 hotels in Miami Beach
Guests' ChoiceBased on 951 hotel reviews
5.9Cleanliness
6.4
Comfort
6.5
Location
8.4
Facilities
6.0
Staff
6.7
Value for money
6.2
Free WiFi
7.1
Real Bookers. Real stays. Real opinions.
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End of dialog contentReviewed: May 13, 2024
Garcia
United States of AmericaI didn’t like that the pool towels could not be taken to the room; my girls had to get out of the pool frozen because they took the towels off at the exit. I didn’t like the long wait to be able to leave. They took more than an hour and a half to bring our car, a total lack of respect.
Everything in the accommodation was fine.
Stayed in May 2024
Reviewed: April 20, 2024
Maria
United States of AmericaI stay in 4 floor and the hallways smells so bad all the time
Stayed in April 2024
Reviewed: March 17, 2024
Bruce
United States of AmericaRoom was not what we reserved on the first night…they moved us the next day to the oceanfront room. Room was old, furniture was really worn out, bathroom was small and not well maintained, grout very dirty and tiles were loose. Also, the elevators were a nightmare. They only had 2 elevators working and they were ridiculously crowded as well as having to constantly wait for them.
The beach was nice.
Stayed in March 2024
Reviewed: March 12, 2024
Karen
United States of AmericaWhen we got there at 8:30 pm our room wasn’t ready, they gave us a room that wasn’t ocean view( that I paid for) there was no restaurant/bar open except for the little cafe downstairs (which was good)
It was nicely located
Stayed in February 2024
Reviewed: March 8, 2024
Nichole
United States of AmericaThe property isn’t bad just need some improvements. The first night I stayed in my room I noticed the shower heads were not in good shape so the next morning I asked for them to be replaced. They were never replaced the entire week stay which would have at least made me happy and the next upcoming guest happy as well. Also room service came and cleaned the room every day which was good but they always took my wash rags and towels and never replaced any each day for 5 days. I even left a tip hoping that would help but all I got was a TY note from room service but not towels, wash towels and large towels. I had to go down to the reception desk each night and get them. Other than that the hotel was ok.
It was close to the beach and every morning I woke up I saw the water. I love being close to the ocean.
Stayed in March 2024
Reviewed: March 3, 2024
Jordan
United States of AmericaElevators didn’t work. Staff was rude.
Decent location.
Stayed in February 2024
Reviewed: February 21, 2024
Jerome
FranceGot a door dente on the passager door and the valet tried to say it wasn’t done with them except we gave the car 10 min to check out when we got to the car there it was.
Stayed in February 2024
Reviewed: February 19, 2024
Enes
FranceThe room was like motel. Dirty bathroom. Broken sink. Had to request to change the room. However, according to the reception “they were sold out”.
Location
Stayed in January 2024
Reviewed: February 13, 2024
Lisa
United States of AmericaValet took forever and only 1 elevator worked took very long to use them
Comfortable beds and pool area was nice close to the beach also
Stayed in February 2024
Reviewed: January 26, 2024
Tom
United States of AmericaRoom, was so run down no place to eat
Resort, run down, clean, but no places to eat, only pizza place, which was good, and pool bar, was okay. Room was clean, but so outdated.. Pool and beach area were nice
Stayed in December 2023
Reviewed: January 23, 2024
Clinton
United States of AmericaEverything was dirty in the oceanfront view room. The fridge in the room nasty, the bed post was dusty, and night stands too. One of the towels in the room was dirty. (Yuck!) I didn't sit on the sofa in the room. It looked like they found it on the side of the road and placed it in my room. The drinks from the poolside bar were weak, and you'll be better getting your alcoholfrom outside and making your own drinks. The food was a waste of time. This entire hotel needs a major renovation!!
Love the ocean views from the room, and the bed was surprisingly comfortable. The staff was nice very helpful.
Stayed in January 2024
Reviewed: January 21, 2024
Kathleen
FranceArrived at 8.00 pm Saturday night no bars open no food available apart from In a corridor in the basement is a Pizza guy he served decent wine by the bottle or glass / his pizza was ok ish, was not expecting this after a long travelling day. The tv doesn’t work, the rooms on the 9th floor are clean but so dated, they use a top sheet on top of the duvet / no cover, and the noise from neighbours in high heels click clacking all night needless to say never again. It was clean but that’s it.
Location to the beach
Stayed in January 2024
Reviewed: January 20, 2024
White
United States of AmericaThis is the type of hotel you stay at for a short period. The staff is rude and unpleasant. They prefer to have conversations with their employees then attend to guests. The bell hop has a trolly for the suitcases but rather us drag each suitcase to a storage room. We had 7 bags total. I’ve stayed at other hotels, the bell hop is more accommodating. To use the beach, we had to pay individually for chairs and umbrellas. The rooms were decent, the elevators don’t work properly.
The only thing good about this hotel is the location. It’s a 10 min car ride to Aventura Mall. I only recommend this hotel if you are staying ONE night before boarding a cruise.
Stayed in January 2024
Reviewed: January 6, 2024
Valentina
ColombiaThe breakfast is not included, so there is a problem with Booking and the hotel. Secondly, they don’t clean the rooms every day. I had to call them to clean my room. Finally, the elevators were broken and the staff didn’t deal with the problem.
The beach was good.
Stayed in January 2024
Reviewed: January 3, 2024
Charles
United KingdomSeveral times I had to ask for my room to be made up when it wasnt Several times I asked for two lidgts to be fixed. The dek said they would send the engineer up but he never came
The location and the pool were great !!
Stayed in December 2023
Reviewed: December 30, 2023
Grasiella
United States of AmericaThe employees have no respect for the guest, they speak to you in a harsh manner, or with a rather high tone of voice, they hit the card or papers on the counter, they do not return the deposit, there is no security, I will open the door to the room and when they leave You communicate it, they act oblivious and change the subject. People from outside enter and disguise themselves as hotel employees to rob or assault you in your room. Also some employees receive money from any improper proposal to harm the guest. Safety is of utmost importance for guests in a hotel.
The locación is beautiful.
Stayed in December 2023
Reviewed: December 16, 2023
Lawrence
United States of AmericaBooked and paid for 3 people. Hotel even charged extra for different fees. But first night only two towels and 2 bottles of water. Was told have to go down to front desk to pick up the towels. 2nd days, not towels no water........... Maid brought the towels and gave a dirty look!!
Beach is nice
Stayed in December 2023
Reviewed: November 20, 2023
Richard
United States of AmericaOur room had very few outlets so I had to work from on top of the stove on my laptop. The pool is not heated, which I forgot so I can't stay there anymore as my little girl gets too cold. We should have got a room on the South Side
We have stayed there before, so we knew the facility
Stayed in November 2023
Reviewed: November 15, 2023
Bel
United States of AmericaI would love to have more help at the front desk especially when you are a frequent guest…I will always be happy to be welcomed with excellent responses.
The location and The comfort of the rooms. Beautiful view.
Stayed in November 2023
Reviewed: November 15, 2023
Pedro
SpainElectrical socket
Very good location close to the beach. Very good wifi
Stayed in November 2023
Reviewed: November 10, 2023
Alvin
United States of Americawet carpet due to a leak
Perfect location
Stayed in November 2023
Reviewed: November 8, 2023
Jui
United States of AmericaThe Hotel is quite old and the lobby smells like cigarettes. Bathrooms could have been better. The pool was closed also the staff at beach towel services was not friendly and quite ignorant. Hotel does not provide free beach chairs
The location and the view is great.
Stayed in October 2023
Reviewed: November 8, 2023
Steven
United States of AmericaBreakfast should be included. I was also disappointed there was no pool available for our use.
I was disappointed that breakfast was not included. Extremely disappointed that my television was not hooked up, and was very small. The desk clerks were very friendly, and helpful.
Stayed in November 2023
Reviewed: October 31, 2023
Valerie
United States of AmericaStaff
The view
Stayed in October 2023
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