Very low lighting in building. Room amenities not up to par for class of hotel

Stayed in March 2024

The one complaint I have is that they allowed the hotel to be overbooked, which caused my relocation. The entire reason I booked a night at this hotel was because I knew I was going to be drinking and did not want to leave the hotel and walk down the street drunk.

The hotel was over booked due to the event that I was attending. the hotel did have another room at another hotel down the street set up. but the ballroom was amazing. All of the staff was extremely professional and were definitely a part of the good time I had there. I am looking forward to coming back next year

Stayed in March 2024

It was under construction. I did not know this prior to booking. I would not have booked had I known.

It was close to the concert venue

Stayed in November 2023

The construction outside - not the hotels fault

I thought this hotel was beautiful - its being remodeled but I am sure it will keep all the fantastic features

Stayed in October 2023

It’s totally under reconstruction and we still paid a premium price for rooms.

Great location

Stayed in October 2023

Under construction upgrades. Restaurant was being renovated so food selection was very limited and Breakfast buffet was to expensive for what was on it

Location

Stayed in June 2023

I'm sad our next 3 trips rooms are booked up and I have to stay somewhere else due to renovations :( I love this hotel and the older vibe.

Love the location and the staff is always friendly and helpful!

Stayed in June 2023

The bathroom definitely could have been cleaner. It was fine in the main areas (floor, sink, tub, toilet) but the tile by the ceiling and in the corners/against the walls was a bit neglected. The rest of the room was clean. Parts of the hotel were under construction so I wasn't bothered by the little extra dust outside the room.

The staff was very friendly. I always appreciate when a hotel offers me water upon arrival and at departure 😄 The bed was very comfortable. The room temperature was at 65° when we arrived which was perfect. Also, the fan/AC ran all night which helped me sleep 😴 There wasn't a lack of hot water at all which was great for bathing and cleaning up. If you wanted to drink water from the sink you'd need ice for sure. The location was great. The square across the street has good coffee. We were able to walk to and from the fieldhouse to see the concert we came for. I don't recommend walking alone at night though. I loved the art throughout the hotel!

Stayed in June 2023

All the elevators didn't work.

Stayed in April 2023

Paying for parking in the hotel garage. It was too expensive

Stayed in April 2023

The parking.. The parking garage and the elevator in the parking was dirty .Parking is to far from the front door

Clean and friendly place

Stayed in April 2023

no fitness center

convenient location, nice facility for exception that fitness center was closed

Stayed in March 2023

Walked in to get a price of 199.00 on Wednesday night 1/22/2023 to 1/23/2023. Went online and booked a queen bed for 2 adults for 129.00 with a 50.00 deposit! Not having coffee in my room. Being charged 35.00 for Valet parking after we pulled up to the hotel. Wi-Fi being an additional charge. The outlets in operatable. Lots of homeless people begging.

The bed was very comfortable. The shower was nice. It was clean. Didnt have to walk in the street to Jacks Casino.

Stayed in February 2023

I did not like the walk to the casino through tower city, seemed nervous at times I wish it was an enclosed tunnel or something.

The room was nice and roomy, very clean.

Stayed in February 2023

Parking costs $38. But nearly additional parking for $15.

The hotel is pretty nice. The room was clean and quiet big. Breakfast was good. Personal are soo nice and helpful.

Stayed in January 2023

The hotel itself is beautiful, but the rooms, particularly the bathrooms need a little refresh.

Hotel is connected to tower city mall and the Jack casino. We booked a room overlooking the city center with the Christmas lights and ice rink and the view was fabulous. The room was also quite large which was a pleasant surprise.

Stayed in December 2022

Loved the location of this hotel, staff was extremely friendly and our room was great. Closed to the restaurants and to the concert we went to. Definitely will be coming back

Stayed in December 2022

not super welcoming. paid good money to stay, expect basic courtesy and for the room amenities to match the price

Room was comfortable, but dated. hotel entrance was under construction and the property seems to need some upkeep/ cleaned up better.

Stayed in December 2022

over priced

location

Stayed in December 2022

Sucky view. Not much else to dislike, we enjoyed our stay.

Nice room, great breakfast, and great staff! Also love that the hotel is connected to Tower City, Jack Casino, and Rocket Mortgage Fieldhouse; we attended the Cavs and Lakers game.

Stayed in December 2022

homeless folks

location to all we wanted to do.

Stayed in November 2022

The mess at the valet parking area. Seemed very unorganized and hard to get to.

The building was absolutely gorgeous and location was perfect!

Stayed in October 2022

Daily Housekeeping could be better. Must be staffing issues, like everywhere. Buffet breakfast was very average but eggs were hot. Seen better at lower priced hotels. Shower was ancient. I thought I might pull the faucet off to get the water going. Looks old, rugs, decor, etc. Seems old like Downtown Cleveland but also improvements are coming. They charge $12.95 for internet unless you are a Bonvoy member. That's in keeping with their 1990s vibe and ridiculous.

This Marriott Renaissance in downtown Cleveland is easily accessible from the airport by train. It looks like it was once a very elegant hotel with lots of nice features but today it appears need of serious renovation. So.....I saw a sign that said it will be renovated soon under the name Cleveland Hotel. That will help a lot. Beds were good. Shower was poor but it worked. There was a buffet breakfast. Location is great. First Energy Stadium, Progressive Park, Rock n Roll Hall of Fame and entertainment areas are all nearby. This was the best feature. Jack Casino was close by. If you liked the movie Casino, it probably was last renovated when that came out. Staff was friendly, especially Jodi in breakfast area.

Stayed in October 2022

There was frequently a problem with the lifts/elevators. This caused frustration at times when people were trying to get to conference sessions on time. Probably the weather could have been better organised - all great hotels have that power??

The room on the 9th floor was comfortable, clean and inviting. Staff were always helpful even when crowds were seeking attention. The layout was good and very suitable for the conference. The decor was inviting and added to the overall atmosphere. A very pleasant stay!

Stayed in October 2022