714 Seventh Avenue, New York, NY 10036, United States of America
#101 of 406 hotels in New York
Guests' ChoiceBased on 1153 hotel reviews
8.4Cleanliness
8.7
Comfort
8.8
Location
9.5
Facilities
8.4
Staff
8.7
Value for money
7.8
Real Bookers. Real stays. Real opinions.
Read more– opens a dialog boxEach review score is between 1–10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We're currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate "subscores" in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money, and free Wifi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an accommodation that you booked through our platform if you stayed there, or if you got to the property but didn’t actually stay there. To edit a review you’ve already submitted, contact our Customer Service team.
We have people and automated systems that specialize in detecting fake reviews submitted to our platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone who spots something suspicious can always report it to our Customer Service team so that our fraud team can investigate.
Ideally, we'd publish every review we get, positive and negative. However, we won’t display any reviews that include or refer to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out. We may stop showing reviews once they’re 36 months old, or if the accommodation has a change of ownership.
An accommodation can reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (e.g. language, whether it’s just a rating or contains comments as well, etc.). You can sort and/or filter them by time of year, review score, and more.
Sometimes we show external review scores from other well-known travel websites, but make it clear when we do this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly, without limiting expression or strong opinions. They're also applicable regardless of the comment's tone.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include hate speech, discriminatory remarks, threats, sexually explicit remarks, violence, or the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and other similar details.
The opinions expressed in contributions are those of Booking.com customers and properties, and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options might be available (by type of traveler, by score, etc...).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
End of dialog contentReviewed: April 29, 2024
Andrej
SloveniaThe hotel is dated and there are issues with noise. Our room had windows with most of the insulation gone or hanging from the window edge. After moving to a new room, the noise was manageable but not as good as some other rooms we checked. The restaurant was closed for private events 2 days of our 5-day stay.
Nice hotel with very professional and helpful staff, fabulous views from the restaurant and great beds.
Stayed in April 2024
Reviewed: April 29, 2024
Sue
United KingdomThe hotel is getting tired, bathrooms in particular very old fashioned. This hotel in common with many now in US charge a destination fee of $35 per night, which as far as I can ascertain is non-negotiable. I really really dislike this - just give me one room rate and let me decide how I want to spend the rest of my money. It’s just another way of charging customers more.
The staff were amazing, always helpful and polite.
Stayed in April 2024
Reviewed: April 29, 2024
Mcduffie
AustraliaNothing
Clean, amazing location, staff were really friendly! They also added an extra beautiful birthday surprise for me with balloons and wine! Thank you for making my 40th so special
Stayed in April 2024
Reviewed: April 23, 2024
Saragol
Australianot much in house food/Drink options.Buffet breakfast was a good average but stay away from Weekend Breakfast Buffet!
Fantastic location,most attractions are just a stroll away.
Stayed in April 2024
Reviewed: April 22, 2024
Charlotte
United States of AmericaThe air freshener in lobby was so awful and overwhelming yuck!! The bathroom light was automatic and would shut off on you in the shower. And the depressed sheep in cages outside the elevators on room floors made us sad :-(
Fantastic location! The room was surprisingly quiet. Very cool view! Staff was friendly and helpful. Bed was comfy!
Stayed in April 2024
Reviewed: April 19, 2024
Lachaune
United States of AmericaI think I found a bed bug on my last day
Friendly staff.
Stayed in April 2024
Reviewed: April 16, 2024
Fabrice
FranceBed too small
perfect location, good room and breakfast. Very good staff
Stayed in April 2024
Reviewed: April 15, 2024
Treva
United States of AmericaThe pressure of the Couldn’t adjust
Love the art place was really clean
Stayed in April 2024
Reviewed: April 15, 2024
Patricia
IrelandOne member of the party guaranteed the room with credit card and then was paid by another person in full when they checked in later in the day. Later in the month the room charge was taken again from the first card. Several emails to the hotel got no response. Tried phoning but no answer.
Brilliant location near Times Square. Lovely staff. Comfortable beds.
Stayed in March 2024
Reviewed: April 14, 2024
Jill
United KingdomShower
Central
Stayed in April 2024
Reviewed: April 13, 2024
Peter
Belgiumbar open from 5pm.
friendly staff, super location, super vieuw from bar to T SQ, clean rooms, higher floor rooms availibel
Stayed in April 2024
Reviewed: April 9, 2024
Anushia
MalaysiaThe room sizing is great for a family to stay and the location of the hotel is ideal to reach subways, sites and food options.
Stayed in April 2024
Reviewed: April 9, 2024
Linda
CanadaBreakfast was Buffett, coffee not good ( Starbucks? didn't taste like it)
when booking you are told that a resort fee is mandatory. I did end up using the fee as the lounge is in an excellent location to view times square.
Stayed in March 2024
Reviewed: April 8, 2024
Mairead
IrelandRoom very dark
Excellent location
Stayed in April 2024
Reviewed: April 4, 2024
Tiago
PortugalThe shower is old and has little pressure. Breakfast is expensive 30 usd per adult and 15 usd for children. We had a broken window, I complained and no one wanted to know.
Hotel located in the middle of Times Square. The rooms have a good size and are comfortable. We stayed on the upper floors and had no problems with the noise but I believe those who on lower floors may have this problem but how not to have it, we are in New York - Times Square. The dining room has a magnificent view of Times Square.
Stayed in February 2024
Reviewed: April 3, 2024
Tabitha
United States of AmericaThe shower tub had a very slow drain and the beds were super tiny.
Location was perfect. They let us check in early. Everyone was very friendly.
Stayed in March 2024
Reviewed: April 3, 2024
Eduardo
PortugalThe lack of some amenities and services past 11pm.
The location and the staff.
Stayed in April 2024
Reviewed: April 3, 2024
Shane
United KingdomN/A
Location and staff.
Stayed in April 2024
Reviewed: April 3, 2024
Petros
BelgiumA small renovation maybe is needded.
Very good location with access to public transport. The room was clean and comfortable. The staff was very kind.
Stayed in March 2024
Reviewed: April 2, 2024
Aisling
IrelandOnly fault we found….Breakfast was expensive for what it was and staff were very unfriendly and rushed/stressed. In saying that we only had breakfast there one day so it could’ve just been a bad day!
Location, ease of check in/out Lovely decor/view of time square Very Friendly staff…concierge Omar was delightful and cleaning staff were amazing. Fresh towels every day Comfortable large room… beds fabulous..and fridge a bonus! No outdoor noise at night Pricier than other hotels on Times Square but so worth it!!
Stayed in March 2024
Reviewed: April 1, 2024
Mary
United States of AmericaThe fire drill at midnight The hair dryer was not functioning well
Stayed in March 2024
Reviewed: April 1, 2024
Sylvia
KuwaitNothing
Location
Stayed in March 2024
Reviewed: April 1, 2024
Luohaoran
United States of AmericaBreakfast not worth that much. To be honest everything is a little bit overpriced. Well this is New York so I suppose there is no easy way to save money.
Great location. You can literally walk to anywhere you want. The R lounge serves tasty cocktails and food though food options are limited and expensive. Staff are polite and helpful. You can request things you need like electric kettle or slippers for free at the front desk. The bed is comfy and AC functions normally. Everything is clean and tidy so I don’t have complaints about this. I would recommend king bed rooms on higher floor so you can enjoy larger space as well as avoid noises from Times Square. In my case I picked the highest floor which is 26th. The city view is not that good since surrounding buildings blocks your view.
Stayed in March 2024
Reviewed: March 27, 2024
Jennifer
United States of AmericaLocation to subways, Times Square and Broadway shows was so convenient.
Stayed in March 2024
Oviedo, Spain
Sydney, Australia
Salardú, Spain
Lech am Arlberg, Austria
Rome, Italy
Seville, Spain
Opole, Poland
Spanish Town, Jamaica
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property, they check out how quiet the room is, how friendly the staff is, and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content