The 2nd parking elevator trapped us and scared the daylights out of myself and daughter. The particular room we were in was quite dirty with dust, hair, and stained bedding/furniture. I would highly recommend upholstery cleaning and new mattress covers/blankets. Knobs fell off, broken drawer, writing on walls, duct tape on curtains and closet fixtures, cracked bathroom stalls, leaking toilet and loose toilet in master bath, tub did not work properly, and the master bed leans downward at the head so it's like you're sleeping on an incline. This place was ill equipped kitchen wise but we made it work by going to the local stores to get the necessities to cook in house. If you are looking to just warm up your takeaway left overs this place is set for that. The owner of our particular room really needs to consider giving this place some TLC. It would be a 100% turn around if it just had that. So much potential. We have stayed in this building many times in the past and each room and experience is different. All in all even with the hiccups we had we would return to this facility. My husband has been coming here since 1989 alone. You just have to roll with the punches. I'd have been more upset if the price was any higher but as it stands it was ok.

The view was beautiful, the picture shows the true views from the balcony. The beach was nice, lots of small shells and sea life. The indoor and outdoor pools were one of the best things. The staff was very friendly. We had to ask for a few things here and there and they were very helpful and accommodating. I wish I had gotten all their names so I could thank them.

Stayed in May 2024

Our room was very dated, bathroom shower had lots of rust. Kitchen could have used a dish soap. Scrubber for cleaning pot and pans, no sink stopper. Had to ask for TP and clean towels even though we took our do not disturb sign off.

You didn’t have to leave if you didn’t want to,

Stayed in May 2024

Unpleasant smell.

Great location steps to the beach

Stayed in April 2024

People at front Workers at the door

Aminities,view, convenience

Stayed in April 2024

Definitely needs an update but all in all they do great maintaining

I love the location! Park your car and just walk around, food & drinks right there!

Stayed in April 2024

The room, not enough room. No chairs. The microwave doesn't work.

The location

Stayed in April 2024

pretty much the location and staff

Stayed in April 2024

Atmosphere the people

Stayed in April 2024

Room was dirty

Location

Stayed in April 2024

The room was out of date. The walls and carpet weren't clean . The beds need updating. Sheets were stained. I didn't bother asking to change I always pack my own

The location. Front desk staff very friendly

Stayed in March 2024

The location is great! The hotel and amenities are great! The only thing was when I booked my stay, the room was not the same that was listed. It was outdated, the beds were rough and the carpet was damp. I wish we had gotten a better room!

Stayed in March 2024

The furniture wasn't up to date in the rooms and very dusty. I had to clean when I got there. The spa wasn't open the day I prepared for spa services.

All the amenities, Location was perfect to everything. Staff was friendly. Everything we needed attention to they fixed immediately. I would definetly use again. They had a laundry facility on site.

Stayed in March 2024

The room was fine but a little outdated and needs a deeper clean. I didn't like that the other building blocked the sun for a long time.

The restaurant and the two bars on site was great. Great beach location. Not crowded. Most of the staff was very friendly. I loved sitting on the balcony.

Stayed in April 2024

Well I asked about handicap room and front desk clerk said she would put in order for them to bring raised toilet seat and a shower chair. I never received any was unable to get wheelchair on balcony.

It was nice room hotel staff very nice

Stayed in April 2024

Rooms was not properly clean at all .

Location was nice

Stayed in April 2024

Room wasn't ready at check-in

The location, the size of the room and the bar and restaurant located in the inside of hotel

Stayed in April 2024

Linen was dirty

Valets

Stayed in April 2024

The room needed more outlets. Especially on the wall where the beds are located.

The room overlooking the ocean was beautiful.

Stayed in April 2024

The fact that you can't have any toys in the pool area and it says not beverages, but the staff were yelling at the kids for playing with a ball but left the adults with drinks alone. They are kids and it's a pool let them play!

It was a great stay. Our first time there. We loved the fact we could walk out the door right on to the beach.

Stayed in April 2024

The hotel is very nice,alot to do.Love the live entertainment.

Stayed in April 2024

I wish there was a TV in the second bedroom. The housekeepers dis not come to the room we had to request that someone come to mop the floors. It dis not look it was done before we checked in. We had to go to the front desk every day and ask for new tiles and washcloths. There was no supervision at the pool there was adults drinking and children unsupervised. I also feel like we were rushed by the Bail man which resulted us to leave a really big bag of personals behind and that included items like pin needles for insulin and other very important medications. There was a broken chair in the living room area and in the master bedroom the closet had chipped drywall. We did report it to the front desk.

The area the whole apartment was nice

Stayed in April 2024

The room was out dated and could’ve been a lil cleaner but it was ok.

Everyone was nice and it was affordable for me the children.

Stayed in April 2024

The hotel was fully booked, and we can't extent our stay. The Staff was helpful with their services but if they can have a smile on their face that would be great and can shows that they are enjoying their work.

They bought the cart and loaded my luggage and dropped off and also picked up from my room. I like the service. Also Parking was so easy. The Staff let us to use the pool and inside the hotel services even when we checked out at 11. So we stayed till 4:30pm and enjoyed the pool. That was great service. The message center lady was quite helpful too, when her schedule got booked and she gave other spa reference which i liked it.

Stayed in April 2024

Due to weather pool and hot tub were overflowing with people. Maybe should have heated the outdoor pool for a few days.

All staff was willing to help! Always cleaning!

Stayed in April 2024