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  5. Reviews of Sheraton San Diego Hotel & Marina

Reviews of Sheraton San Diego Hotel & Marina This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!

1380 Harbor Island Drive, Harbor Island, San Diego, CA 92101, United States of America

#239 of 239 hotels in San Diego

Guests' Choice

Review Score

Based on 1210 hotel reviews

7.5

Score breakdown

  • Cleanliness

    8.1

  • Comfort

    8.2

  • Location

    8.7

  • Facilities

    7.9

  • Staff

    8.2

  • Value for money

    7.0

  • Free Wifi

    10.0

Verified guest reviews from real Bookers

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Showing 1 - 25

  • Reviewed: May 31, 2024

    7.0
    The stay was okay.
    • Leisure trip
    • Couple
    • 2 Double beds, Bay Tower, Traditional Guest Room
    • Stayed 2 nights
    • Submitted from a mobile device

    Once I got to my room the sliding door to the balcony didn’t lock which wouldn’t be a problem normally except we were on the first floor. The bathroom had stains on the wall by the sink. The beds were comfortable but I found it odd that the duvets were not properly placed in duvet covers, it seemed kind of lazy to not cover them. The bedside table as well as the office table in our room looked like they were not wiped down due to the fact you could see smudges on them. You have to pay for WiFi which is a bit ridiculous considering they’re already charging you for extra amenities that you might not even use. Be aware that there are many added fees. I expected more from this hotel due to it being a Marriott Bonvoy location.

    The location was nice and the hotel looked very clean. You are able to chromecast on the TV.

    Stayed in May 2024

  • Reviewed: May 31, 2024

    6.0
    Pleasant
    • Leisure trip
    • Couple
    • 1 King Bed, Bay Tower, Traditional Guest Room
    • Stayed 1 night
    • Submitted from a mobile device

    Parking space

    Parking is the main issue we paid really good amount and still couldn’t find a space. Parking space is really bad.

    Stayed in May 2024

  • Reviewed: May 30, 2024

    9.0
    Wonderful
    • Leisure trip
    • Couple
    • 2 Double beds, Bay Tower, Traditional Guest Room
    • Stayed 1 night

    Shuttle schedule was not very predictable

    Stayed in May 2024

  • Reviewed: May 30, 2024

    7.0
    wait for construction to be finished
    • Leisure trip
    • Family with young children
    • 2 Double beds, Bay Tower, Traditional Guest Room
    • Stayed 2 nights

    Number of guests on Memorial day weekend and ongoing construction made us feel "crowded". We had to ask both days to have our room made up, after we left after breakfast and returned back to the room late afternoon.

    Location and Pool area

    Stayed in May 2024

  • Reviewed: May 30, 2024

    7.0
    very expensive for hotel undergoing renovation
    • Leisure trip
    • Family with young children
    • 1 King Bed, Bay Tower, Traditional Guest Room
    • Stayed 1 night

    construction and crowds

    Pool

    Stayed in May 2024

  • Reviewed: May 29, 2024

    6.0
    Pleasant
    • Leisure trip
    • Solo traveler
    • 2 Double beds, Bay Tower, Traditional Guest Room
    • Stayed 1 night

    Staff could not find my reservation because it was made with Booking, it took almost 20 mins to check-in. Also, no breakfast included.

    Hotel was great and excellent location with free shuttle service to the airport.

    Stayed in May 2024

  • Reviewed: May 22, 2024

    6.0
    Not worth $300 a night!
    • Leisure trip
    • Travelers with friends
    • 2 Double Beds, Marina Tower, Executive Guest Room
    • Stayed 6 nights
    • Submitted from a mobile device

    The shower was difficult to turn on. it looked like it was halfway out of the faucet the first morning we could not turn the water off. Had to call for help and we had to wait 30 minutes for somebody to come and fix it. The toilet paper dispenser had obviously been shoved into the wall through the wallpaper. The electrical outlet in the bathroom was not flush with the wall and looks like it could've been dangerous to use.

    The view was great. The Staff was very good.

    Stayed in May 2024

  • Reviewed: April 29, 2024

    7.0
    Good
    • Leisure trip
    • Couple
    • 1 King Bed, Marina Tower, Deluxe Guest Room
    • Stayed 1 night
    • Submitted from a mobile device

    I know it is not the property’s fault, but we arrived back to our room at around 11:00pm our room had a very strong maijuana odor that made it difficult to sleep. The smell was very overwhelming. In addition, we had a beautiful balcony overlooking the harbor, we couldn’t use it do to the very strong marijuana odor.

    The location is great, with views overlooking the harbor

    Stayed in April 2024

  • Reviewed: April 21, 2024

    8.0
    So many positive things going for the Sheraton but I can’t get past the over the top pricing and customers aren’t even w
    • Leisure trip
    • Couple
    • 1 King Bed, Bay Tower, Deluxe Guest Room
    • Stayed 3 nights
    • Submitted from a mobile device

    With the exception of the deli down the street, food prices are exorbitant. It wouldn’t be so bad when you have a rental car but the nightly parking fee is also exorbitant. It’s like they’ve got you hemmed in so you must pay. Then there is no thought of even having a simple muffin available for breakfast. Oh come on. That to me is pathetic.

    Clean, updated, view, shuttle to the airport, excellent staff, elevators with no issues, everything working, no overpowering smells, deli in between the two buildings, in room coffee, no noise issues from other guest’s rooms. Shuttle driver did not ask which tower we reserved. Dropped off at the wrong tower and the desk personnel accommodated us in the updated tower. That’s good management when the staff is allowed to make decisions as this. Way too many companies put the staff in the middle of the upset customer and the self important manager.

    Stayed in April 2024

  • Reviewed: April 10, 2024

    8.0
    Fulfilled needs
    • Leisure trip
    • Couple
    • 2 Double beds, Bay Tower, Traditional Guest Room
    • Stayed 1 night
    • Submitted from a mobile device

    Faucets in bathroom did not work .carpet stained

    Cafe

    Stayed in April 2024

  • Reviewed: April 3, 2024

    6.0
    It was OK… Wish it was better
    • Leisure trip
    • Solo traveler
    • 1 King Bed, Bay Tower, Traditional Guest Room
    • Stayed 1 night
    • Submitted from a mobile device

    I didn’t like how my room have a microwave… I had to walk down the hall to use one that everyone else uses. Also, I had to park in the additional parking because of some construction that’s going on there at the hotel. Was disappointed that I couldn’t park closer even though there were spots there and has been partitioned off. Leslie couldn’t get out of the parking because I had checked out before walking to my car and no longer had my room key.

    It was a beautiful view with a great location.

    Stayed in March 2024

  • Reviewed: March 27, 2024

    9.0
    Wonderful
    • Leisure trip
    • Family with young children
    • 2 Double beds, Marina Tower, Traditional Guest Room
    • Stayed 2 nights
    • Submitted from a mobile device

    N/A

    Everything about the property was perfect

    Stayed in March 2024

  • Reviewed: March 18, 2024

    8.0
    Was nice and relaxing
    • Leisure trip
    • Couple
    • 1 King Bed, Bay Tower, Traditional Guest Room
    • Stayed 1 night
    • Submitted from a mobile device

    Room next door had very loud children that were yelling and playing in the halls and banging on doors.

    The view was great and the bed so comfortable!

    Stayed in March 2024

  • Reviewed: March 12, 2024

    7.0
    Good
    • Leisure trip
    • Family with young children
    • 1 King Bed, Bay Tower, Traditional Guest Room
    • Stayed 1 night
    • Submitted from a mobile device

    Need to be better explain, The situation that there are two towers. One is new and the other one quite old at the reservation moment.

    Good location

    Stayed in March 2024

  • Reviewed: February 23, 2024

    7.0
    Location vs. Construction
    • Leisure trip
    • Couple
    • 1 King Bed, Marina Tower, Traditional Guest Room
    • Stayed 2 nights
    • Submitted from a mobile device

    Pool and hot tub were closed under construction. Lots of construction inside and throughout the property. Parking is $49 a night

    The location and view

    Stayed in February 2024

  • Reviewed: February 22, 2024

    7.0
    Comfortable room and nice view
    • Business trip
    • Solo traveler
    • Classic King Room with Balcony and Adapted Tub - Mobility Accessible/Bay Tower
    • Stayed 2 nights
    • Submitted from a mobile device

    The restaurants has no vegetarian meals options. This was very disappointing at this day and age. So I ordered a salad and it wasn’t enough for dinner meal.

    The room space, facilities, staff response rates, and the airport free shuttle. I also like the comfortable furniture and the balcony with the Marina view.

    Stayed in February 2024

  • Reviewed: February 20, 2024

    8.0
    Very Good
    • Leisure trip
    • Family with young children
    • 2 Double beds, Bay Tower, Traditional Guest Room
    • Stayed 1 night
    • Submitted from a mobile device

    Parking so expensive

    View

    Stayed in February 2024

  • Reviewed: February 18, 2024

    8.0
    Very Good
    • Leisure trip
    • Couple
    • 2 Double beds, Marina Tower, Traditional Guest Room
    • Stayed 1 night
    • Submitted from a mobile device

    Expensive parking Wifi did not work in the room

    Stayed in December 2023

  • Reviewed: February 3, 2024

    8.0
    Great location
    • Leisure trip
    • Group
    • 2 Double Beds, Marina Tower, Executive Guest Room
    • Stayed 3 nights

    Check in .... receptionist checked us into the wrong tower

    Location

    Stayed in January 2024

  • Reviewed: February 1, 2024

    7.0
    Good
    • Leisure trip
    • Couple
    • Classic Double Room with Two Double Beds, Bay View and Balcony - Hearing Accessible/Bay Tower
    • Stayed 1 night
    • Submitted from a mobile device

    Airport shuttle doesn't run early enough. You shouldn't have to pay a resort fee.

    Close to airport

    Stayed in December 2023

  • Reviewed: January 22, 2024

    8.0
    Very Good
    • Family with young children
    • Classic Double Room with Two Double Beds, Bay View and Balcony - Hearing Accessible/Bay Tower
    • Stayed 2 nights
    • Submitted from a mobile device

    Not enough food choices on the menu. Only one place to buy food.

    The property is clean and nice. The pool area is under construction and only one place to buy food. The Resturant did not have a good selection of foods. The hotel staff and the hotel itself is amazing. So because of that. I give the hotel stay an 8 to 9 .

    Stayed in January 2024

  • Reviewed: January 20, 2024

    6.0
    Pleasant
    • Leisure trip
    • Couple
    • 1 King Bed, Bay Tower, Traditional Guest Room
    • Stayed 1 night

    Outdated decor

    Quick shuttle service to airport.

    Stayed in January 2024

  • Reviewed: January 20, 2024

    7.0
    Good
    • Leisure trip
    • Family with young children
    • 1 King Bed, Bay Tower, Deluxe Guest Room
    • Stayed 1 night
    • Submitted from a mobile device

    Service was slow. We had to wait almost an hour before we could get the coffee pods requested (we had decaf in the room and wanted regular)

    Property was good

    Stayed in January 2024

  • Reviewed: January 20, 2024

    8.0
    Very Good
    • Couple
    • 2 Double beds, Bay Tower, Traditional Guest Room
    • Stayed 1 night
    • Submitted from a mobile device

    Construction

    Close to port, under construction, will be better when done

    Stayed in January 2024

Showing 1 - 25

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