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  5. Reviews of Sonesta ES Suites Carmel Mountain - San Diego

Reviews of Sonesta ES Suites Carmel Mountain - San Diego This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!

11002 Rancho Carmel Drive, San Diego, CA 92128, United States of America

#80 of 241 hotels in San Diego

Guests' Choice

Review Score

Based on 341 hotel reviews

8.2

Score breakdown

  • Cleanliness

    8.7

  • Comfort

    8.6

  • Location

    9.1

  • Facilities

    8.4

  • Staff

    8.6

  • Value for money

    8.2

  • Free Wifi

    8.1

Verified guest reviews from real Bookers

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Showing 76 - 100

  • Reviewed: December 1, 2021

    8.0
    Very Good
    • Leisure trip
    • Couple
    • One-Bedroom Queen Suite
    • Stayed 4 nights

    Traffic noise. Limited sidewalk access to adjacent restaurants. Internet was sometimes slow.

    Breakfast was good but monotonous (same every day). Staff were very pleasant.

    Stayed in November 2021

  • Reviewed: November 8, 2021

    8.0
    very pleasant
    • Leisure trip
    • Couple
    • One-Bedroom Queen Suite
    • Stayed 2 nights
    • Submitted from a mobile device

    bag breakfast only

    location, price and dog friendly

    Stayed in November 2021

  • Reviewed: October 11, 2021

    9.0
    Wonderful
    • Leisure trip
    • Couple
    • One-Bedroom Queen Suite
    • Stayed 2 nights
    • Submitted from a mobile device

    The elevator situation was different but we made it work.

    Location, cleanliness, value, and close proximity to restaurants, shopping, and gas stations.

    Stayed in October 2021

  • Reviewed: October 7, 2021

    9.0
    Wonderful
    • Family with young children
    • One-Bedroom Queen Suite
    • Stayed 2 nights
    • Submitted from a mobile device

    Slow Internet and keeps cutting off.

    Exceptionally clean,feels like home,1 minute to all shopping stores.

    Stayed in October 2021

  • Reviewed: August 29, 2021

    9.0
    Comfortable and nice staff!
    • Leisure trip
    • Group
    • One-Bedroom Queen Suite
    • Stayed 1 night
    • Submitted from a mobile device

    Great staff! Bernard was Very friendly! The room was clean and spacious. We had the queen size studio that has the right amount of space for me and my bf!

    Stayed in August 2021

  • Reviewed: August 25, 2021

    9.0
    A great place to stay
    • Leisure trip
    • Family with young children
    • Two-Bedroom Suite
    • Stayed 8 nights
    • Submitted from a mobile device

    Location

    Stayed in August 2021

  • Reviewed: July 22, 2021

    9.0
    Great place for a day and night but a better place for multiple days.
    • Business trip
    • Couple
    • One-Bedroom Queen Suite
    • Stayed 1 night
    • Submitted from a mobile device

    Nothing that I did not like

    I like the fact it was modern and it was a little like a one bedroom one bath apartment it was Awesome.

    Stayed in July 2021

  • Reviewed: July 21, 2021

    8.0
    We would stay here again because overall it was a good experience.
    • Leisure trip
    • Family with young children
    • Two-Bedroom Suite
    • Stayed 2 nights

    When we checked in, we were not told that some of the rooms/buildings had elevators. We might have opted to stay in a different building. Also, the doors are tricky to get out of and we had to call a maintenance person to tell us how to get out of our room. It would have been better if it was explained to us when we checked in.

    We liked this hotel because it provided two bedrooms and two bathrooms. We went to Poway for my brother's memorial service and my sister stayed with my husband and I. We also enjoyed the full-size refrigerator.

    Stayed in July 2021

  • Reviewed: July 19, 2021

    9.0
    Wonderful
    • Leisure trip
    • Solo traveler
    • One-Bedroom Queen Suite
    • Stayed 4 nights
    • Submitted from a mobile device

    Loved everything about it and the location next to stores shops and restaurants

    Location and cleanliness, staff was great and nice

    Stayed in June 2021

  • Reviewed: July 6, 2021

    8.0
    A hotel experience
    • Leisure trip
    • Family with young children
    • Hearing Accessible Two Bedroom Suite Two Queens
    • Stayed 3 nights
    • Submitted from a mobile device

    The room that we're in needs some sprucing up. The vent in the bathroom made a lot of noise when turned on, so we have to close it when we sleep, thus trapping the smell inside the bathroom. The furniture needs some updates too. I was looking forward to the buffet breakfast but was treated to the SAME packed breakfast for 4 days...SAME food everyday....I don't know if until when will you guys use COVID as your excuse to not give us, your customers, the service that we deserve and paid for...

    I like the staff. Very friendly and accommodating. Love the location..it is very near the venue of our get together. Very convenient.

    Stayed in July 2021

  • Reviewed: July 2, 2021

    7.0
    Good place to stay for a few days
    • Leisure trip
    • Couple
    • Two-Bedroom Suite
    • Stayed 2 nights
    • Submitted from a mobile device

    Looks old and not that pretty

    It had a living room and kitchem

    Stayed in June 2021

  • Reviewed: June 28, 2021

    7.0
    Ok for a quick stay
    • Leisure trip
    • Couple
    • One-Bedroom Queen Suite
    • Stayed 2 nights
    • Submitted from a mobile device

    Run down small pool. Horrible coffee and egg bagel microwaved rubbish.

    The living room full kitchen. Comfortable beds.

    Stayed in June 2021

  • Reviewed: June 28, 2021

    9.0
    Wonderful
    • Family with young children
    • Two-Bedroom Suite
    • Stayed 3 nights
    • Submitted from a mobile device

    Sink drain slow. Something to do with the strainer. After manually pulling it up, it drains normal.

    Value for money. 2 bedroom suite is spacious for family of 5. Staff are very nice especially the Filipino woman.

    Stayed in June 2021

  • Reviewed: June 28, 2021

    8.0
    Very Good
    • Leisure trip
    • Couple
    • Hearing Accessible One Bedroom Suite Queen
    • Stayed 2 nights
    • Submitted from a mobile device

    Breakfast microwaved egg sandwich is awful. All meals come in lunch sacks.

    Old small bedrooms but it was comfortable. It’s nice to have a kitchen and living room.

    Stayed in June 2021

  • Reviewed: June 24, 2021

    7.0
    Good
    • Leisure trip
    • Family with young children
    • One-Bedroom Queen Suite
    • Stayed 1 night

    maid service. This was a BIG dislike! You can't stay in a hotel room with 3-4 people and not have maid service. I would have paid extra for this!!

    I loved that the units were like small apartments with kitchens. We also LOVED the basketball court, a huge plus for our basketball team. Great location - walking distance to many restaurants.

    Stayed in May 2021

  • Reviewed: June 18, 2021

    7.0
    Good
    • Leisure trip
    • Couple
    • One-Bedroom Queen Suite
    • Stayed 3 nights
    • Submitted from a mobile device

    One receptionist was a stickler on either one coffee or one orange juice. Why? It can’t cost that much. Breakfast was grab n’ go and was so so. At first, we had trouble finding the right building, so directions were not that clear.

    For what we wanted location was fine, and the suites were roomy and the beds comfy.

    Stayed in June 2021

  • Reviewed: May 23, 2024

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • Two-Bedroom Suite
    • Stayed 2 nights
    • Submitted from a mobile device

    Clean and comfortable

    Stayed in May 2024

  • Reviewed: May 21, 2024

    10
    Easy fast check in, nice staff who help guide you.
    • Business trip
    • Couple
    • One-Bedroom Queen Suite
    • Stayed 1 night
    • Submitted from a mobile device

    Nice clean, feels very secure and comfortable.

    Stayed in May 2024

  • Reviewed: May 17, 2024

    10
    Exceptional
    • Business trip
    • Solo traveler
    • One-Bedroom Queen Suite
    • Stayed 1 night
    • Submitted from a mobile device

    Dark parking areas

    The size of unit, and the kitchen.

    Stayed in May 2024

  • Reviewed: May 16, 2024

    6.0
    Pleasant
    • Leisure trip
    • Couple
    • Two-Bedroom Suite
    • Stayed 2 nights
    • Submitted from a mobile device

    Level of cleanliness average at best, minimal customer service, cold and stale (although free) breakfast.

    Good location (close enough to downtown if one doesn't mind ~20 min drive), availability of 2 bdr suites.

    Stayed in May 2024

  • Reviewed: May 13, 2024

    5.0
    Nice stay
    • Leisure trip
    • Couple
    • One-Bedroom Queen Suite
    • Stayed 2 nights
    • Submitted from a mobile device

    The pool was old and ran down . Pool chairs were worn out

    Affordable rates. Nice spacious rooms

    Stayed in May 2024

  • Reviewed: May 9, 2024

    3.0
    Poor
    • Leisure trip
    • Family with young children
    • One-Bedroom Queen Suite
    • Stayed 1 night
    • Submitted from a mobile device

    The 3 stars are for the staff. They are friendly. However, the place is dirty and dusty outside and inside the buildings. WiFi connection is poor to failed except for the main building. The door lock often stuck and hard to open. That is dangerous if the guests need to leave asap due to emergency. A motel of half of the price has better quality. I will never stay any hotel of Sonesta again.

    Stayed in May 2024

  • Reviewed: May 9, 2024

    10
    Great stay four our first year anniversary
    • Couple
    • One-Bedroom Queen Suite
    • Stayed 2 nights
    • Submitted from a mobile device

    Only one elevator

    Very nice and kept well.

    Stayed in May 2024

  • Reviewed: April 22, 2024

    1.0
    Horrible
    • Leisure trip
    • Family with young children
    • One-Bedroom Queen Suite
    • Stayed 1 night
    • Submitted from a mobile device

    The beds were bad , very dirty , not the same as pictures , wife and kids had to sleep in car and checked out morning .

    Nothing was very dirty , was blood and urine in the sofa bed mattress , very bad , not clean my wife was very upset slept in the car checked out next day still trying to get my money back .

    Stayed in April 2024

  • Reviewed: April 22, 2024

    10
    love it
    • Family with young children
    • One-Bedroom Queen Suite
    • Stayed 2 nights
    • Submitted from a mobile device

    i love it i would stay there again

    i love it

    Stayed in April 2024

Showing 76 - 100

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