Noisy hall ways.

Great room. Great location.

Stayed in May 2024

Adjacent to interstate

Very clean, quiet and safe surroundings

Stayed in May 2024

Supposedly, the room rate included breakfast until 10 a.m. Apparently, the only offering was a sandwich, and at 8 a.m., there were none. The coffee was cold. My family had recently stayed for a month at a Sonesta in Dallas, and it had full made-to-order breakfast. We were on a long road trip, and the expectation of that full breakfast is why I chose the Sonesta. Very disappointing. The front desk was friendly, though she did make an "OH, this is a third-party booking" comment that was completely unnecessary.

Room and bathroom were clean and comfortable.

Stayed in May 2024

I was disappointed in the breakfast. They give you a voucher, yet you get a bag with fruit, granola bar and a muffin. They habe yogurt at the counter. If you want a hot breakfast you are charged.

The room was big. Great location. Friendly staff.

Stayed in April 2024

nA

location, first floor availability

Stayed in February 2024

Poorer than expected, staff had a little bit of attitude when the coffee was out and then later when there were no coffee cup lids. Not friendly, no apologies.

Breakfast was fair at best, liked the location, room was comfortable. Good discount on booking.com

Stayed in April 2024

Cleanliness

Well kept and very courteous staff

Stayed in April 2024

Noise from I-75. If you were in back of hotel it was quiet, but we were up front, very noisy.

The hotel was wonderful.

Stayed in March 2024

Nobody around when checking out. The coffee was gone at 9 in the morning. Nobody was around to order breakfast.

We loved the patio with the sliding door.

Stayed in March 2024

Staff was friendly, hotel was clean. Room was large.

Stayed in March 2024

There were used towels in bathroom

Good location good price safe location

Stayed in March 2024

Cafe staff did not acknowledge me at the counter (on cell phone) so I didn’t use the cafe.

Smelled very clean. Outside amenities were nice. Front desk staff was great.

Stayed in March 2024

Very clean rooms and entry area. Super friendly and helpful staff. Excellent location with easy on and off the interstate.

Stayed in March 2024

Out of tea and coffee in the morning at the coffee station. Bathroom amenities lacking.( Soap, shampoo, conditioner) King bed had very tiny pillows.

Clean, good location. Friendly staff. Great restaurants close by.

Stayed in March 2024

Unfortunately, I was expecting a chair from the pictures. The beds were also quite lumpy for my taste.

Stayed in February 2024

The pet fee is $75, which seems exorbitant, particularly on a room that’s $100/night. For those who are sqeemish about security, good to be aware that many rooms have glass sliding door that opens to the parking lot.

It was easy to get to, and the price was good for what it was.

Stayed in December 2023

Bed was uncomfortable

Stayed in September 2023

1. PAYING $5 / DAY ($10) TO PARK! WHAT IS THAT ALL ABOUT?? 2. WIFI WOULD NOT STAY “CONNECTED” 3. LESS OF AN ISSUE: No breakfast

THERE WERE TWO UNAPPROVED CHARGES ON A VISA CREDIT CARD I HAD TO USE AFTER ARRIVING. THE UNAPPROVED CHARGES WERE $47.74 (9/23) & $167.78 TODAY (9/24). The dude at the desk would not tell me what the charges were for allegedly since booked through booking.com. NEED TO HAVE THESE CHARGES, ALONG WITH THE UNEXPECTED $100 (to be a FULLY REFUNDABLE FEE FOR POTENTIAL ROOM DAMAGE) CHARGED WHEN WE LANDED.

Stayed in September 2023

The bathroom was really tight. The door almost touched the toilet upon opening.

Cleanliness of hotel

Stayed in September 2023

There was not even a coffee.

There was no complementary breakfast but booking.com mentioned it is there.

Stayed in August 2023

The carpeting in the main hallway needed a good steam cleaning; I noticed a few stains and high traffic areas were darker than the edges.

My room was nice and clean and the staff was very friendly and accommodating. Very large, nicely decorated lobby with several sitting areas to meet with friends or family.

Stayed in September 2023

1. The room air was and remained stuffy and mildewy. All three of us suffered with severe allergy symptoms while in the room. Allergy symptoms reduced dramatically within minutes after leaving the room. I believe the room's air filtration system needs to be inspected, deep cleaned, and the room needs total airing out. 2. The room remained humid even after cranking the AC down to 60 degrees. I believe the AC unit needs upgrading. No matter how cold the room got, the bed got hot even after kicking the sheets off. Perhaps the position of the bed to the AC has something to do with it. 3. The television is tiny and outdated. No ability to connect our Prime video streaming to the TV. Since the channels had nothing to offer and nothing appropriate for children, being able to stream services to the TV would have been a decent option. 4. The doors to the room needs replacing. When opening or closing, they would stick and make a lot of noise opening no matter how careful you were with it. 5. No free breakfast. When the quality of hotel does not surpass the quality of equivalent hotels such as Holiday Inn Express, the least the hotel could offer is free breakfast. Of course, they never claimed they had free breakfast, so I can only offer this as a suggestion not a real complaint. 6. Lobby coffee was not hot and the coffee station was messy and dirty. If offered, the coffee should be hot and the station should be clean. 7. Pillows need replacing. They seemed very worn. Had to buy my own pillows just to get comfortable. 8. Replace and upgrade the extraction fan in the bathroom. The current extraction fan in the bathroom is one of the cheapest that can be purchased but it is VERY noisy. When the light switch is on the outside of the toilet/shower area, having a very quiet extraction fan is very important so as not to disturb and wake the others in the room. Note: the light and fan switch are not separate. One switch turns both on. 9.

We were greeted by the desk staff very politely. Overall, the room appeared clean to include the bathroom.

Stayed in September 2023

Could hear people in the hallway. Like they were in our room.

My spouse and I really enjoyed our stay. It’s unfortunate though whenever someone was in the hallway it was suuuper loud like they were talking in our room. Room stayed cold, water got hot fast and bed was comfortable. Definitely will come back next time we come to Chattanooga.

Stayed in August 2023

Breakfast included would have been nice.

The room was big, comfortable, and had a sofa. There was a Courtyard and sliding doors to the pool area. Very quiet and comfy bed. Close to many restaurants and shopping.

Stayed in August 2023