Our room was not clean. It was very dusty and our pillows were dirty. The towel rack bar was broken. Our room also smelled of sewer! The staff was really nice and helpful!

Location was perfect and we give the staff a 10 plus

Stayed in April 2024

Clean. Close to down town. Easy booking. Would stay again.

Stayed in March 2024

It was disappointing that the bar wasn’t staffed all of the time. There always seemed to be some event that would leave it unattended in the 3 days we were there. Also the small bakery in the lobby had very limited hours.

The hotel is very pretty.

Stayed in April 2024

The room although it was clean was a little worn out. Definitely could use a refreshing . I felt the valet price of 70 dollars was a little pricey

The staff was accommodating and very nice from the front desk to the valet.

Stayed in April 2024

Trash from a room on carpet outside our room for 1 day. Towels thin, scratchy

Good location for our event. Bed nice

Stayed in April 2024

Near activity’s

Ok

Stayed in February 2024

Rediculously long hallways with my room at the very end. Huge smell of cleaning products in room and hallway to the point where we couldn't even breathe. Mucky and stagnant feeling in room and hallways from carpet, I believe. Big blob of someone's liquid makeup concealer on the white sheer window curtain in my room. The nerve to charge over $70 for parking. Just a few of my dislikes, sorry.

Comfortable Bed

Stayed in March 2024

We did not have a shower curtain. Booking.com added an additional 20$ per day for a balcony room and the hotel did not give us one. They said that I needed to get my money back through booking.com

Location

Stayed in March 2024

Bed too hard, tough hard mattress But I’m small and short

Friendly, helpful, happy feeling

Stayed in March 2024

N/A

The room met out needs.

Stayed in February 2024

Great food

Stayed in February 2024

Not enough staff available to check people in. Long line. Room wasn’t ready at 4 pm and was a problem because our event began at 415 so it was inconvenient

Location

Stayed in February 2024

Beautiful spa was all booked up!

Room was clean, comfortable and had an amazing view of the city

Stayed in February 2024

Thin walls...we could hear conversations going on in the adjoining room late at night.

The size and cleanliness of the room.

Stayed in January 2024

Parking price was not what we expected.

The hotel was clean and comfortable.

Stayed in January 2024

The blanked on the bed was looks very poor with out a proper cover which was not comfortable The beds was so small for 4 people in a one room This is what we were offered by booking Other options was not even expecting in the hotel The reception was offered an upgrade for additional cost We refused to take it

The location of the hotel was absolutely very good! The breakfast was wonderful with many options for kids and adults The staff was very friendly and helpful The small coffee place was a smart idea to buy drinks and patisserie during the morning before we’re ready to go to breakfast and for people who didn’t payed for breakfast The library was amazing, we loved it

Stayed in December 2023

Rooms seem dated, no exhaust fan in bathroom, rooftop bar was closed for a private event two days in a row

Close to a lot of bars, restaurants, Christmas Village, staff was very friendly

Stayed in November 2023

No microwave no microwave no microwave (or vending machines)

Very clean and well maintained

Stayed in October 2023

Broken Keurig machine, took 3 visits to get a replacement, clock alarm went off at 5 am every morning, I couldn’t figure out how to unset the alarm, asked housekeeping and front desk 3 times, alarm still went off. Finally unplugged the clock radio altogether. No conditioner in shower dispensar… housekeeping needs to spend more time checking room for these details between guests. Fix. Restock. Check alarm setting, etc. Also, hard to reach front desk. Mail box was full, had to do a work around for my 6-7 calls over a 3 day stay. Slow internet. No perks for Hilton Honors members.

Location, fountain, operable window for fresh air, quiet room, Urban Farmer, Steve at front desk

Stayed in October 2023

My room was not clean when I arrived, it had not been vacuumed. It was immediately corrected, but during my whole stay a thick coat of dust remained in hard to get to places, e.g. under the chest of drawers. The elevators also needed cleaning, the same broken glass remained in the corner of the dirty elevator floor during my entire stay. I also found the price for wine exorbitant - a glass of Pinot Noir should not cost $29.

I very much liked my room with a view of Logan Fountain. The staff was gracious, I was seated in my favourite wingback chair at the restaurant which also served excellent food. I appreciated the small store where I could get coffee in the early morning.

Stayed in September 2023

The smell of the room didn’t seem fresh

The customer service

Stayed in September 2023

No complain it’s one of my fav hotel in Philly

Everything the pool the restaurant the bar the hotel

Stayed in September 2023

Can't beat the location and room spaciousness. I also stayed previously in another room that had a great view to Logan Square. I did use the swimming pool this time and it was great.

Stayed in September 2023

Hallways weren't clean and had furniture in them my entire visit

Location

Stayed in July 2023