1. Staff at the restaurant Perinine specially one person whose name I forget. We went for breakfast only once during our 6 night stay. This person overcharged us for a cup of tea which was included in the American breakfast I chose. However he charged 13 dollars separately for the tea and when asked he told that ordinary tea, coffee, etc was included but not masala tea which I had ordered! 13 dollars won’t make me poor or Ratan Tata rich - so I didn’t pursue the matter further. We went for lunch with some guests the next day and the same person insisted on first showing us the menu before offering us a seat. I was quite pissed off and left the restaurant for a nearby Indian place. Overall quite bad experience on both days that we visited the restaurant. 2. Whenever we ordered in room service a 10 dollar charge was added to the bill as cover charges which we were told were the charges for bringing the food to the room. That’s OK. But this has to be a flat rate and not a rate per dish. We ordered for 3 dishes one day and this charge was increased to 30 dollars- 10 dollars per dish. I mean the hotels send everything once so why have a charge per dish! 3. We had booked a suite for 3 guests. The charges for the suite for 3 guests was more than that for 2 guests. So it was my understanding that an extra bed for the 3rd guest would be included in the room charges. Nothing was mentioned during booking also or hotel site also that the an extra bed would be chargeable even though we had paid for 3 guests. However a charge of 50 dollars per night was charged for the extra bed! I think this was unreasonable - either charge the same rate for the suite whether for 2 or 3 guests and then charge separately for the extra bed or if hotel has already charged extra for 3 guests then why charge again for an extra bed? 4. At the time of check out the lady checking us out was quite cold - Crystal was her name. Couldn’t reply properly to certain queries.

1. Check in was great. Room was upgraded to a room supposedly with a better view. But there was no view from room 835 which was given to us. However the one and a half bathroom compensated for it. 2. Hotel amenities are awesome. 3. Staff are extra friendly. 4. Concierge were very polite and super helpful. There is nothing they don’t know. Special mention of Abraham and Toby(if I remember correctly)

Stayed in May 2024

I missed a nespresso machine in the room

Great breakfast, fantastic location

Stayed in April 2024

Location very convenient, staff exceptionally helpful and friendly.

Stayed in April 2024

View was ok. We'd booked a park view and it was limited to one edge. We had quite a lot of building and roofs in our view.

Location of hotel is perfect! Stunning surroundings and close to the metro. Staff were incredible, including providing an anniversary gift of wine/cake to the room - this really made the day special! Amenities and cleanliness were incredible!

Stayed in April 2024

No hot beverages in the room

The style and the location

Stayed in March 2024

Situation comfort et classe

Stayed in March 2024

My phone beside bed didn't work. Some staff were rude. Room service they brought only enough for one person I had a guest and I had told them. When I asked for more toiletries it took a long time. Also the guests next door were VERY LOUD.

I checked in for a two day stay. I was in town to see a concert. I loved the restaurant in hotel.

Stayed in March 2024

the hotel needs some renovation. The view was sad as it was overlooking the under-renovation part of the hotel.

Old World Charm, the elevator cars which make you feel like you are transported to 60's. The staff were nice and friendly.

Stayed in February 2024

I missed the coffee machine in the morning. and the room felt a little bit dark. but everything else is so beautiful, that you forget about it

the history of the property in itself

Stayed in March 2024

Shabby. Rooms need upgrade. Drapes and sheers not fresh looking. Linens and towels very good and bed comfortable Elevators not working well. Long wait for elevator.

Location

Stayed in March 2024

We would have liked a coffee machine in the room. We don't expect to have to walk down to the lobby between certain times in the morning to get a coffee in our PJ's !

Everything was really good and as expected for the price we paid for a luxury hotel.

Stayed in February 2024

pricey - some of the concierge staff were a bit snooty

beautiful old school elegant hotel - very nice rooms - staff was helpful and engaging

Stayed in February 2024

Bar was closed for a private event Saturday evening, which was a little disappointing. We were served in the restaurant, which was fine. Would have love for the coffee service to have last longer than 8 am especially considering it was a weekend.

Room comfortable and quiet, staff very helpful, room very clean.

Stayed in January 2024

The E bar was closed for private functions on 2 days of our stay.

The ambience, the bedroom was spacious and very comfortable.

Stayed in January 2024

Complementary coffee & muffins only til 8am

The Pierre is in excellent location. Staff is pleasant. Room was beautiful.

Stayed in January 2024

Beds were not up to scratch….toppers disguising mattresses that just need to be tossed out and replaced

Brilliant location and access to subways, Shopping etc excellent

Stayed in January 2024

Bathroom is very small relative to the toom

Friendly staff

Stayed in January 2024

This review is hidden because it doesn't meet our guidelines.

Felt like reception, concierge, bar and restaurant staff were fulfilling a function rather than enthusiastic about guest relations. The staff in the bar are singled out for criticism as they do the absolute basics and seem to lack basic interpersonal skills.

Location

Stayed in December 2023

Concierge service was unhelpful & not a good standard. Breakfast was too complicated, having pre booked & pre paid for breakfast

Location, staff in general, good views,lovely room

Stayed in December 2023

Very expensive

Central and lovely staff room was good to

Stayed in December 2023

Nothing

Homely atmosphere

Stayed in November 2023

rooms are kinda small and ours did not have enough hot water

location was great and staff was wonderful

Stayed in October 2023

Some areas of the hotel look kind of old

Great location and attentive staff

Stayed in August 2023